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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Analyst Programmer @Logistics and Supply Chain MultiTech R&D Centre2023 ~ 2024
・
Software Engineer / Backend Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣海洋大學
・
資訊工程學系
Past
Data Analyst @趨勢科技 TrendMicro2021 ~ 2024
・
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Within one month
經驗，及良好的團隊合作能力。 學歷 輔仁大學 - 金融所 輔仁大學 - 統計與資訊學系 經歷 趨勢科技 2021/11 – 2024/1 研究開發部－Data Analyst 1. 公司財務、銷售及產品分析 維運公司全球銷售分析報表，解讀影響銷售成效之指標(如ARR, NRR, Churn Rate)。 協助分析造成營收
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY
・
金融所Past
Senior Quality Analyst @Thoughtworks2022 ~ 2023
・
QA automation engineer / Software development engineer in test
Within one month
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
慈濟大學 Tzu Chi University
・
Mandarin Chinese Course
Past
Business Solution Analyst (IT PM) @香港商臺灣馬士基物流有限公司台灣分公司_Maersk Contract Logistics (Tai2022 ~ 2023
・
Product Manager
Within one month
李鳳君 Anna Technical Project Manager | Solution Analyst | Smart Logistics | B2B & E-Commerce at Maersk Contract Logistics Anna is a goal oriented proficient in Solution Design, System Management, Automation Solution, Business Analysis, Project Management and Cross-Departmental Communication. With more five years of experience in the Software/Logistics industry, she's skilled in SA/PM and possesses over three years of project planning expertise. [email protected] Language Chinese - Proficient English - Upper Intermediate Taiwanese - Proficient Ability #SolutionDesign #SystemDesign #ProblemSolving #GoogleAnalytics #ProjectManagement #ProductManagement #ProcessImprovement Experience Maersk Contract
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣海洋大學 National Taiwan Ocean University
・
航運管理學系
Past
Senior Data Analyst @趨勢科技2022 ~ Present
・
Data Scientist, Data Analyst, Machine Learning Engineer
Within one month
Cathy Chen Sr. Data Analyst Senior data analyst with over 6 years experience in ETL, data visualization, exploratory data analysis, machine learning, deep learning, customized online dashboard using SQL , R , Python and data analytics tools. Data Scientist, Data Analyst Taipei, Taiwan [email protected] Experience Sr. Data Analyst • TrendMicro NovNow Work with cross-functional teams(UI/UX designer, Front-end, Back-end, Marketing, PM, Sales) to provide related data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
輔仁大學 Fu Jen Catholic University
・
統計資訊學系
Past
Transaction risk analyst @PT BANK BRI Tbk2020 ~ 2023
・
Within two months
SURIYADI Experienced as a Banker for 5 years with strong organizational skills. Achieves company goals through exceptional planning and prioritisation. Kota Bekasi Jln Cipete Kp Babakan Rt 001/001 Mustikasari Kec Mustika [email protected] Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Kristen Indonesia
・
Pendidikan Bahasa Inggris
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
or bottlenecks to keep projects on track. Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration. Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines. Team Lead • HCL Technologies JanuarySeptember 2014 As a Team Leader at HCL, I successfully led a team to achieve project goals and deliver high-quality results. Key responsibilities included: Led a team of 25 agents, providing guidance
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Past
IT Support - Computer System Analyst @Petrochina International Jabung Ltd.2017 ~ 2023
・
IT Support Technician
Within two months
Christian Bangun S.T. I'm an engineering informatic professional and have completed all IT lessons and all IT problems. I have more than 7 years of experience of IT Supporting & IT System Analyst. Jakarta, Indonesia Work Experiences MarchDecember 2023 IT Staff Maintenance Petrochina International Jabung Ltd. Orchestrated comprehensive IT system management at Petrochina Intl Jabung (Oil & Gas Company), optimizing network performance; executed 100+ hardware and software troubleshooting tasks monthly, reducing downtime by 20% and increasing operational efficiency. JanuaryDecember 2016 Staff IT Komisi Penyiaran Indonesia Daerah (KPID) Provinsi DKI Jakarta I Work as
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Gunadarma
・
Informatics Engineering
資料分析師 Data Analyst @Portto 門戶科技| Blocto2022 ~ 2024
・
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Within one month
陶俊良 (Tao,Chun-Liang) Taipei, Taiwan Email: [email protected] Phone:I am very sensitive to data and enjoy finding inspiration and ideas from them. I am proficient in machine learning, text analysis, and recommendation systems, EVM blockchain analytics, and currently use Python as my primary programming languages. I am always open to learning new things, such as learning new data structure from blockchain. I am currently very interested in blockchain data and on-chain user segamentation. I was working in digital media, advertising (DSP, SSP, DMP platforms), gaming user analyst, blockchain
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
臺灣大學
・
流行病學與預防醫學所 生物統計組商業分析師、數據分析師 @國泰世華商業銀行2020 ~ Present
・
大數據分析師、統計分析師、商業分析師、市場分析師
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立交通大學 National Chiao Tung University
・
科技管理 Management of TechnologyThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual