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4-6 years
6-10 years
10-15 years
More than 15 years
Software Validation & Quality Assurance Senior Manager @Marvell Technology2020 ~ Present
・
QA automation engineer / Software development engineer in test
Within one month
Jaron Cheng New Taipei City, [email protected] https://www.linkedin.com/in/jaroncheng/ Hi, my name is Jaron, I'm the senior manager, software validation and quality assurance at Marvell. I've been dedicated to SOC software development in the field of server and industrial storage for over a decade. Now I'm seeking for new opportunity of engineering role - Software, please feel free to arrange a meeting with me if my expertise meets your requirements. Thank you. Work Experience Software Validation & Quality Assurance Senior Manager
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Yuan-Ze University
・
Electrical Engineering
Technical Sales Representatif @PT Otasindo Prima Satwa2021 ~ Present
・
Sales dan Marketing
Within one month
reports about work trips. - Make daily travel claim reports such as fuel, car kilometers, meals, visiting hotels if customers are out of town, entertaining customers, etc. - Deliver goods (drugs) customer orders to the home or farm. - Maintenance of customers who have purchased the company's products - Cooperate with other departments to resolve drug-related sales issues. Quality Assurance and Quality Control • PT Agrojaya Karkas Unggul SeptemberMaretSupervision of the work of all subordinates, - Supervise and maintain the quality of carcass and boneless products so that they are maintained properly according to company standards and ...
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
University of Jenderal Soedirman
・
Peternakan
Software Engineering Section Manager @仁寶2023 ~ Present
・
Lead Designer, Senior Consultant, Design Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taipei University of Technology
・
電機系
Senior Software Engineer
Within one month
CHIEN HUNG, LIU Software Engineer | Quality Assurance | Industrial Electromechanical Control A software engineer with over ten years of experience in quality assurance for IBM Security products. Possessed comprehensive QA skills, including system administration and integration, security, test infrastructure, networking, automation, and Python programming. Also experienced in collaborating with teams across countries and cultural boundaries. In 2018, joined IBM Cloud as a DevOps Engineer in Shanghai and worked there untilRecently completed industrial electromechanical control training and obtained certifications in www.linkedin.com/in/wesley990 [email protected] Areas of professional skills Test
Ready to interview
Full-time / Interested in working remotely
6-10 years
National ChangHua University of Education
・
Computer Science
Past
Seller @Sell MAP Ltd (Shopee)2022 ~ 2024
・
主任工程師
Within one month
.Back End Engineer- Manufacture of 3DIC-TSV technology products to customers. Education Bachelor of Electrical Engineering, Da-yeh University, Taiwan 2004~2008 Skills 1.UMC ULK Team group leader 2 years, experienced various projects (Cost down) (Defect) (Equipment CIP) (Productivity) (Recipe optimization.) (Machine capacity optimization) and achieved excellent results. 2.Excellent organization, coordination, and integration ability to cooperate with R&D/ Factory affairs/Manufacturer vendor/Quality Assurance/Process Units. 3.Problem-solving and statistical analysis. 4.SPC / FDC / FMEA / 8D Report / PDCA
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
大葉大學 DaYeh University
・
電機工程學系
Past
Senior Back End Software Developer @PT Profeed Social Media Management2023 ~ 2024
・
Front-End / Back-End / Full Stack Web Developer / Software Engineer
Within one month
Pest and Insomnia Rest - Conducted unit tests on code modules to verify accuracy and functionality of program logic. - Implemented automated build and deployment processes for applications with CI and CD tools. - Monitored system performance and troubleshoot issues in production environment. - Collaborated with cross-functional teams to ensure quality assurance throughout the development process. - Designed databases to store application data using PostgreSQL - Optimized applications for maximum speed and scalability while ensuring compatibility with various browsers and devices. - Integrated third-party APIs into existing systems as needed for enhanced functionalities. - Conducted full lifecycle software development from
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Pembangunan Nasional Veteran Jawa Timur
・
Informatics EngineeringManager of Quality Management @Liberty Resources2024 ~ Present
・
DEI Director
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Past
Senior Quality Analyst @Thoughtworks2022 ~ 2023
・
QA automation engineer / Software development engineer in test
Within one month
and usability testing of a task management tool (mobile & web) Migrating E2E suite from Selenium to Playwright API, performance and usability testing of mobile messenger application FebruaryMarch 2022 QA Automation Engineer • Crazy Factory, Thailand Functional, usability, and i18n testing of Unity application (mobile & web) DecemberMarchPosition eliminated due to COVID impact) Quality Assurance Engineer • EO Finance, Cyprus Full stack testing of cryptocurrency wallet & exchange (mobile, web & desktop apps) Developed & maintained E2E and API tests Reviewed business requirements and design assets Mentored new testing team members Made regression testing twice faster JanuaryNovember 2019 QA Engineer • SPB TV, Russia Functional, interface and backend
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
慈濟大學 Tzu Chi University
・
Mandarin Chinese CourseQA automation engineer / Software development engineer in test
Within one month
hardware stages. Surfacing speaker related bug logging/verification, and test reporting bugs and deep dive the issues. Pixel sound quality tuning executed by compare several maket product to analysis and enhance competitiveness and user experience. Designed and invited users to do the user study to help optimizion for speaker performance and consistent with pixel product quality Function test of speaker including volume smoothly/consistency and loudness on media, ringtone and notification volume. JANMAR 2019 Pixel Phone Testing and User Perspective Assessment Pixel phone quality assurance and testing including product quality assessment...
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual