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4-6 years
6-10 years
10-15 years
More than 15 years
Manager of Quality Management @Liberty Resources2024 ~ Present
・
DEI Director
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Past
產品管理 @二十五電訊股份有限公司2019 ~ 2024
・
使用者研究／產品管理／客戶服務
Within one month
. Japanese-Owned Warehouse Served as the Quality Control Team Leader, overseeing procurement and distribution operations. Led a team of up to 3 members to complete over 100 daily shipping tasks, emphasizing attention to detail to minimize customer complaints. Assistant Quality Management in the Technology Industry Assisted in quality management in the technology sector, including supervising overseas suppliers, cost control, internal product quality testing, and formulating ISO internal testing specifications. Food Service Industry Accumulated 5 years of experience in the food service industry, including roles in a chain restaurant. Experienced in ingredient procurement, quality control, and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
中國文化大學
・
財務金融學系, 商業經營學系
Electrical Engineer @PT Krisanthium Offset Printing2022 ~ Present
・
System Maintenance Supervisor/Senior System Engineer
Within one month
Dicky Rachmad Dhermawan Supervisor Electric - Mechanic Maintenance & Repair di PT Krisanthium Offset Printing Surabaya, East Java, Indonesiadicky.rdhermawan@ gmail.com I'm a passionate electrical engineer, a thorough troubleshooter. As an electrical, i've experience more than 8 years. My best experience as a supervisor repair - maintenance for packaging industries who have machine like Heidelberg speed master and Bobst, I like to continue my carrier with new packaging indrustries with a more profesional quality management. Beside that, I like to work in a team and continue to look for experience tobe used as learning
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
SMK TARUNA SURABAYA
・
Teknik instalasi tenaga listrkkDirector of Operations @Jmen Taiwan - Jiuh Men 鉅門工業2020 ~ Present
・
資深產品經理 Senior Product Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Taiwan University
・
Electronics Engineering
RD Manager @佳承精工股份有限公司2023 ~ 2023
・
皆可
Within one month
and assembly Sport Scooter assembly Professional: 1. Vehicle assembly 2.factory administrator 3. PLC 4.Python CTO • 特立欣有限公司 十月三月 2016 Production line management/QA verification / assembly / metal production / plastic production 1.Project management 2.Total solution, from 0 to 100. ID/MD/QA /sample/Mold/Plastic/Metal/ MFG./Assembly 3.Machine Design and Manufacture 4.Teacher of university (National Chung Hsing University)(Feng Chia University) 5.Design Quality
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
修平科技大學
・
工業工程與管理
資深管理師 @群聯電子 PHISON Electronics2020 ~ Present
・
Within one month
things. On a personal level, I enjoy taking on challenges and possess a strong sense of responsibility. With over 17 years of work experience, I have been actively involved in supporting Corporate Social Responsibility (CSR), Environmental, Social, Governance (ESG), and Quality Management. Ensuring employee safety and product quality has been paramount in my roles. In my current position, I am responsible for driving and implementing ESG initiatives, recognizing its significance in enhancing corporate sustainability. Over the past few years, I have acquired certifications as a Lead Auditor in Occupational Safety, Health, Environment, Quality, and CSR
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
National Yang Ming Chiao Tung University
・
Institute of Computer Science and Engineering
Offline
Offline
Quality Assurance Analyst @Andromeda BPO2013 ~ 2015
・
Assistant Manager Training and Quality
Within one month
documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and resolved customer needs promptly and efficiently. Facilitated audits and process reviews to spot performance bottlenecks and drive improvements. Developed training programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Finance & QMS Supervisor @PT. Restu Agropro Jayamas2022 ~ 2023
・
Finance Staff, Quality Management System, Administration Staff
Within one month
Sri Suciati Finance & QMS Supervisor Pengalaman Kerja Finance & QMS Supervisor - PT Restu Agropro Jayamas (OctDecFinance - Weekly Forecast, Invoicing, Expenses Report QMS - Prepare Document ISO 9001:2015, Doc Control ISO 9001:2015, Internal & External Audit General Admin, SAP & FIDO Specialist - Monsanto Indonesia (JulyJanGeneral Admin for supports All Departments, Receptionist, Accommodation & Ticketing ArrangementSupport to Finance as Account Payable : Handling Invoicing, Expenses Report, Petty Cash Report 2003 until end of 2008 Achievement : Excellent support in successful implementation of production system and release of timely grower payments on 2007 Field Admin - PT Advanta Seeds Indonesia (Feb - DecSupport Administration for Field Production In Central Java
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Universitas Widya Dharma, Teknologi Hasil Pertanian
・
Teknologi PertanianPast
台灣研發中心-醫材法規人員(Medical Device Regulatory Affair Specialist at Taiwan RD center) @澳門商原妙醫學科技有限公司台灣分公司 (Honest Medical Equipment Macau Co., Ltd. Taiwan Branch)2021 ~ 2023
・
Regulatory Affair Specialist
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
文藻外語學院
・
英國語文學系
Senior Supplier Technical Assist @Ford Motor Company2009 ~ 2011
・
GET/PROJECT MANAGEMENT/PRODUCTION ENGINEER/PRODUCTION SUPERVISOR/QUALITY ANALYST
Within one month
reducing defects, ensuring timely deliveries, and contributing to overall operational excellence. Tainan, West-Central Dist, Tainan City, Taiwan https://www.linkedin.com/in/sax-chen-a20b1b96/ [email protected] of Birth: 1978/12/24 Expertise: 1. Supplier Management & Quality Assurance: Exercised comprehensive oversight across OEM suppliers in three countries, ensuring a steady supply chain and consistent product quality. Upheld stringent quality standards through proactive supplier management, on-site evaluations, and integrating quality control tools like PPAP into supplier processes. 2. Continuous Improvement & Cost Optimization
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
National Taiwan University of Science and Technology
・
Engineering/Industrial ManagementThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual