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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Career transition @Career Break2024 ~ 2024
・
NLP Engineer / Data Scientist / Machine Learning Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Chengchi University
・
資訊科學系
Casino @PAGCOR (Philippine Amusement and Gaming Corporation)2017 ~ Present
・
Casino Security or Table Games Dealer
Within two months
members. Casino Dealer • Resorts World Manila NovemberJanuaryyrs) Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session. Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service. Showcased adaptability by proficiently dealing multiple table games according to casino requirements. Ensured game integrity by meticulously following gaming procedures and monitoring player activity. Increased table game efficiency with effective chip handling and accurate card dealing techniques. Waiter / Bartender • Nirvana Club FebruarySeptemberMonths) Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Lyceum of the Philippines University
・
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
Admin Canvass @PT Borwita Citra Prima2019 ~ Present
・
Head Admin
Within two months
Adi Ahmad Husaeni Lulusan S1 jurusan Bahasa Inggris dari Universitas Galuh Ciamis. Memiliki kemampuan berpikir kritis, auditing, dan mengoperasikan aplikasi komputer. Berpengalaman dalam mengurus data tracking penjualan selama bergabung di perusahaan FMGC. Ciamis, West Java, Indonesia Ahmad Husaeni husaeni.91 Adi Ahmad Husaeni Pengalaman Kerja Admin Canvass • PT Borwita Citra Prima DesemberPresent Merakap penjualan dan setoran sales canvass serta memastikan kegiatan SOP di depo Ciamis dan Depo pangandaran. Koordinator Depo • PT Surya Lintas Nusantara SeptemberDesember 2019 Memastikan kegiatan operasional dan SOP perusahaan berjalan di depo, serta menjaga aset perusahaan berupa uang (setoran) dan barang (stok
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Galuh Ciamis
・
Bahasa Inggris
Past
Sales Promotion Grils Reguler CAMEL @PT. ARAIA ENAM DUA KREASI2023 ~ 2024
・
Sales promotion grils
Within two months
Listia Sutarya Pekerja profesional Bandung, Bandung City, West Java, Indonesia Saya seorang pekerja profesional, disiplin, ulet dan menghargai waktu . Sehingga pencapaian terbesar saya pernah menjadi leader di Promotor VIVO . Pengalaman Kerja Pengalaman Kerja Sales Promotion Grils Reguler CAMEL PT. ARAIA ENAM DUA KREASI MaretJanuari 2024 Kota Semarang, Jawa Tengah Promotor PT.Zhisheng Indonesia (Vivo) NovemberFebruari 2023 Kota Cimahi, Jawa Barat Admin Bayou Steak Dago AgustusFebruari 2018 Kota Bandung, Jawa Barat FB Service Surr Why Not Cafe JuliJuni 2017 Kota Bandung, Jawa Barat Receptionist New Majestic Braga JanuariJuni 2016 Kota Bandung, Jawa Barat Sales Promotion Grils Zale
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Past
Account Manager @Influenxio 圈圈科技有限公司2022 ~ 2023
・
行銷、活動、產品企劃；公關、廣告行銷等資深專員或中階行企主管
Within one month
行銷專案，服務客戶橫跨各產業，政府機關、電商、FMCG、美妝、母嬰等各式品牌。 • 現居：台灣新北市蘆洲區 • Email： [email protected] • Mobile：工作經歷 Campaign Manager 圈圈科技有限公司，2021年10月年11月 • 分析客戶需求及提案適合特質創作者(KOL、KOC)，媒合相符的創作者並藉由雙向溝通
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
輔仁大學
・
大眾傳播
Supervisor @Family Residence & Essential Enterprise2016 ~ 2022
・
Store Manager
Within two months
supervise staff, control expenses & maintain visual merchandising. JulyDecember 2023 Supervisor • Family Residence & Essential Enterprise Provide supervision and guidance for residents during skills-building activities Develop and implement individual treatment plans for residents Assist with daily living activities, including preparing meals and assisting with personal hygiene Develop a rapport with residents and cultivate a safe and supportive relationship Update resident case notes daily Ensure an appropriate staff-to-client ratio at all times AprilApril 2022 Education AprJan 2020 University or School Field of study AprJan 2020 University or School Field of study Skills Word Excel Google Drive Languages English — Fluent
Employed
・
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Magang @PT Anugrah Argon Medica2010 ~ 2010
・
HRGA Manager
Within one month
Saroji Oktavianto Human Capital Generalist Balikpapan, Balikpapan City, East Kalimantan, Indonesia Saya adalah seorang Human Capital Generalist yang memiliki pengalaman lebih dari 3 tahun. Saya berpengalaman dalam proses rekrutmen, administrasi perusahaan, serta manajemen acara. Saya memiliki kemampuan komunikasi dan negosiasi yang kuat sehingga berhasil mencapai target yang diberikan perusahaan sebelumnya. Saya berdedikasi tinggi untuk ikut memajukan kualitas dan kinerja perusahaan melalui posisi yang saya lamar. Pengalaman Kerja Human Capital dan General Affair Officer • PT Cardig Anugrah Sarana Catering SeptemberAgustus 2023 Peran dan Tanggung Jawab Profesi Human Capital dan General Affair Officer adalah sebagai berikut 1.
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Politeknik Negeri Samarinda
・
Administrasi Bisnis
OWNER
Within three months
Ethel Alston Verified Cashapp Account United States USSMMSTORE The World Wide Service Provider Welcome to the top ussmmstore . We provide best quality usa account. Online accounts help build trust business.We all give high service. https://ussmmstore.com/product/buy-verified-kraken-account/ Work Experience Verified Cash App Account • ussmmstore AprJan 2020 Ussmmstore We have been providing the best services in the world for a long time with the customers. Our services are very cheap compared to other companies and purchase is very easy hassle free. We have
In military service
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Delivery Representative @Hungerstaion Company Limited2020 ~ Present
・
Administrative, Administrasi, Administrasi Specialist, Administration, Administration Office, Staff Administrasi, Data Entry, Data Clerk, Data Entry Specialist, Data Clerk Specialist, Front Office Staff, Front Office Specialist
Within two months
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Uttara Twon College
・
SciencePast
Personal goal pursuit @Career Break2024 ~ Present
・
Senior Mobile App Developer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
・
Computer ScienceThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual