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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
測試工程師 @華奧科技有限公司2022 ~ 2024
・
QA Engineer
Within one month
核與處理。 七月十二月 2017 Taipei, Taiwan 測試工程師 網石棒辣椒股份有限公司 1.規劃 [棒球殿堂][全民打棒球II]等手遊上市及版更測試時程。 2.建置遊戲測試相關表單。 3.測試遊戲版本內容與各金流串接狀況。 4.對於遊戲優化與改善之相關建議
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
中國文化大學 Chinese Culture University
・
資訊管理系
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chi Nan University
・
Department of Information Management
Offline
Offline
Quality Assurance Analyst @Andromeda BPO2013 ~ 2015
・
Assistant Manager Training and Quality
Within one month
and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires Providing feedback on areas of improvements Planning ...
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
CommercePast
Senior QA engineer @DeepHow2023 ~ Present
・
QA automation engineer / Software development engineer in test
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立中山大學 National Sun Yat-Sen University
・
應用數學系 統計組
Past
Senior Quality Analyst @Thoughtworks2022 ~ 2023
・
QA automation engineer / Software development engineer in test
Within one month
Vlad Volkov Automation QA Engineer [email protected] I'm passionate about testing web and mobile software. Proficient with JavaScript, testing automation, and CI. Hands-on experience with UX/UI, API, and performance testing. I care about quality. I tested dozens of mobile apps and websites, wrote thousands of bug reports, use betas of my favorite apps, and happy to help everyone who cares about quality. Taiwan Work Experience Quality Analyst • Thoughtworks, Thailand API and performance testing of flight booking API Building a performance testing suite with k6, integrating in Kubernetes cluster
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
慈濟大學 Tzu Chi University
・
Mandarin Chinese Course
Past
軟體測試 @伽瑪科技有限公司2016 ~ 2024
・
QA軟體測試工程師
Within one month
測試： 會員管理、代理管理 所有遊戲相關報表（例如：牌局報表、投注報表） 金流相關功能 Service設定 遊戲端設定 3. 測試計畫及測試文件撰寫： 制定測試計畫，以及編寫相應的測試文件，確保測試過程系統性且有條理。 4. 問題追蹤處理： 使用Jira Software處理測
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
德明財經科技大學
・
資訊管理系Manager of Quality Management @Liberty Resources2024 ~ Present
・
DEI Director
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Software Validation & Quality Assurance Senior Manager @Marvell Technology2020 ~ Present
・
QA automation engineer / Software development engineer in test
Within one month
Jaron Cheng New Taipei City, [email protected] https://www.linkedin.com/in/jaroncheng/ Hi, my name is Jaron, I'm the senior manager, software validation and quality assurance at Marvell. I've been dedicated to SOC software development in the field of server and industrial storage for over a decade. Now I'm seeking for new opportunity of engineering role - Software, please feel free to arrange a meeting with me if my expertise meets your requirements. Thank you. Work Experience Software Validation & Quality Assurance Senior Manager
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Yuan-Ze University
・
Electrical Engineering
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
achieve project goals and deliver high-quality results. Key responsibilities included: Led a team of 25 agents, providing guidance and support to ensure successful project execution. Trained new joiners, ensuring they were equipped with the necessary skills and knowledge. Driven a culture of personal allyship Managed Enterprise account for SME customers (UK). Received the Extra Miller Award for Best Performance, recognizing my dedication and exceptional work. Received appreciation from stakeholders for excellent work and dedication. Quality Analyst • Cegedim Software India Pvt Ltd SeptemberJune 2011 As a Service Quality Analyst at Ceg...
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Past
Admin Umum, Admin QS, Sekertaris PM @PT Sanbe Karya Persada2016 ~ 2022
・
Administration Staff
Within two months
. Pengalaman Kerja Admin Umum, Admin QS, Sekertaris PM • PT Sanbe Karyapersada MeiMaret 2022 Saya bekerja sebagai admin umum yang bertugas menginput semua data pekerjaan proyek, surat menyurat, membuat weekly report project yang berjalan, memegang petty cash, bertanggung jawab untuk stok ATK merekap absensi staff. Pada saat saya di mutasi ke admin QS saya bertugas untuk menerima BPPB atau permintaan barang dr semua proyek,mengecek kelengkapan nya kemudian meminta ttd GM/PM kemudian diberikan kepihak audit/purchasing, merekap Absensi staff QS, membuat reimburs tol untuk Koordinator QS. Pendidikan LPP Ariyanti PerhotelanSkil Word Excel Bahasa Indonesian — Menengah
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
LPP Ariyanti
・
PerhotelanThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual