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Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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Within six months
Public Relation Officer
PT ALAS EMAS ABADI (Part of International SOS)
2021 ~ 2022
Jakarta Selatan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Service / Support, Customer Service Representative, Other
Fields of Employment
Health
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Word
PowerPoint
Excel
Languages
Indonesian
Professional
Korean
Beginner
Job search preferences
Positions
Public Relation Assistant
Job types
Full-time
Locations
Indonesia
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Sekolah Tinggi Ilmu Pemerintahan Abdi Negara
Major
Bachelor Degree of Political Science
Print

Diah Permatasari

  South Jakarta

A Professional and energetic Administrative Assistant with over 5 years of experience providing Administrative function and support to corporate executives while maintaining inventory and operation efficiently. Professional and persuasive in communicating, Critical thinking, creativity, and dynamic. Capable of working under pressure and in a fast-paced environment.

081344828335      [email protected]   Diah Permata Sari

Work Experience

Admin Sales and Solution •  PT Aplikas Servis Pesona

June 2022 - now

  • Assisting the Purchase Order (PO) preparation. Begin with preparing all the necessary documents, coordination with related teams (Sales or Product team) or other departments
  • Supporting the company's tender. Start from the registration process, completing all tender documents to the end of the process,  if the tender is declared successful, then proceed to the process of making a PO again.
  • Partnership monitoring: both the process of registering a new partners and maintaining old partner; updating company profile and submitting any required documents 
  • Provide or escalate if there is data/document needed by each person which is usually related to the company's legacy documents, Customer contract documents etc.
  • Prepare a monthly report in presentation view. For the monthly report, it must be entered every day to monitor revenue growth that usually asked by management

Admin Referral •  Siloam Hospitals Group

November 2022 - Maret 2023

Acts as a referral admin who also concurrently serves as the reporting admin and logistics admin of the Buin Batu Clinic at the Amman Mineral Site in West Nusa Tenggara

  • Managed and handled referral task : Created referral letter, booked appointments, arranged transportation and accommodation (if needed) then created Guarantee of Payment
  • Created any requested document; the Health Certificate, Fit toFly Certificate, or any other document
  • Reporting all referral case by daily, weekly and monthly
  • Ensure the logistic goods – Make sure all logistic goods still available in any dept. Coordinate with related team
  • Support Management Report by collecting reports from all clinic departments and compiling them into presentations report (Weekly, Monthly, Quarterly Report


Admin  •  PT Alas Emas Abadi (Part of International SOS)

Juni 2021 - Mei 2022

Admin Leader of 6 people in the Basecamp Timika Area for Covid-19 PT. Freeport Indonesia Special Project.

  • Coordinate 6 peoples to handle registration for Covid-19 Screening Project at Basecamp Timika Area 
  • Resolve customer/ patients complaints by maintain all issue, and escalation with related team either from inside PT Alas Emas Abadi or related PT Freeport Indonesia departments
  • Consolidate all screening and vaccination project data and puor in daily report every single day


Patient Relation Officer  •  PT Astha Era Abadi (Part of International SOS)

Mei 2018 - Juni 2021

Was worked in 2 departments in Patient Relation Officer Department and Medical Check-Up (MCU) Department and was also assigned to be a Temporary Admin Project Leader in Papua site.

  • Patient Relation Officer that has responsibilities between Admin Registration, customer care (by email or phone), and cashier task.
  • Administered ±100 medical check-up-person with the ability to process registration, invoices, and act to process the medical check-up results every single day
  • Admin Leader of 4 people for Covid-19 Screening Project on Papua Site for Basecamp Timika Area. With responsibilities : Consolidated More than 700 data and pourin detailed reports every day for Covid-19 Project on Papua Site for Basecamp Timika Area; Coordinated all issue to related team (internal or external PT Astha Era Abadi)

Education

2014 - 2018

Bachelor Degree of Political Science

Sekolah Tinggi Ilmu Pemerintahan Abdi Negara

GPA 3.96/4.00.  Best College in the field of training with Award "BAGASKARA TRENGGINAS ABDI NEGARA"

Work Achievement

2018

"Younger Employee"  of International SOS Ltd.

2021

"Outstanding appraisal" on work assessment PT Astha Era Abadi

Training and Certifications

  • TOEFL ITP (Score 543)

Millennium ELT Training & Consulting Educational Institute

Issued on February 24th, 2023 - Valid Until February 24th, 2024

  • Korea Level Beginner Course

International Language Training Institute ELF Education

Issued on April 2022 - No expiration Date

  • Pelatihan Administrasi Kependudukan, Pelatihan Tata Naskah Dinas, Pelatihan Penyusunan Peraturan Desa dan Per Undang-undangan; Pelatihan Pengelolaan BUMDes; Pelatihan Analisis Potensi Wilayah

Sekolah Tinggi Ilmu Pemerintahan Abdi Negara

Issued December 2014 · No Expiration Date

  • Upgrade Your Communication Skill

Kalibrr Belajar

Issued on July 2022 

  • Microsoft Excel Basic to Advance for Data Analysis

PT LINIMUDA INSPIRASI NEGERI (Myskill)

Issued on September 8th 2022 - No expiration Date

Skill

Soft Skill


  • Communication 
  • Problem Solving
  • Leadership
  • Strong Analytical 

Hard Skill


  • Microsoft Office
  • Data Management and Reporting
  • Administration
  • Cashier

Language


  • Indonesia
  • English
  • Korea

References

1. dr. Nana Hasan

Chief Medical Officer at Buin Batu Klinik
+62 81315695993; [email protected]

2. Mrs. Sofia Indradewi

Manager of PT Alas Emas Abadi at Timika, Papua
+62 811496298; [email protected]

3. Mr. dr. Eko Noorwijoyo

Supervisor Project Basecamp Screening Area at Timika, Papua

+62 8111794000, [email protected] 




Resume
Profile

Diah Permatasari

  South Jakarta

A Professional and energetic Administrative Assistant with over 5 years of experience providing Administrative function and support to corporate executives while maintaining inventory and operation efficiently. Professional and persuasive in communicating, Critical thinking, creativity, and dynamic. Capable of working under pressure and in a fast-paced environment.

081344828335      [email protected]   Diah Permata Sari

Work Experience

Admin Sales and Solution •  PT Aplikas Servis Pesona

June 2022 - now

  • Assisting the Purchase Order (PO) preparation. Begin with preparing all the necessary documents, coordination with related teams (Sales or Product team) or other departments
  • Supporting the company's tender. Start from the registration process, completing all tender documents to the end of the process,  if the tender is declared successful, then proceed to the process of making a PO again.
  • Partnership monitoring: both the process of registering a new partners and maintaining old partner; updating company profile and submitting any required documents 
  • Provide or escalate if there is data/document needed by each person which is usually related to the company's legacy documents, Customer contract documents etc.
  • Prepare a monthly report in presentation view. For the monthly report, it must be entered every day to monitor revenue growth that usually asked by management

Admin Referral •  Siloam Hospitals Group

November 2022 - Maret 2023

Acts as a referral admin who also concurrently serves as the reporting admin and logistics admin of the Buin Batu Clinic at the Amman Mineral Site in West Nusa Tenggara

  • Managed and handled referral task : Created referral letter, booked appointments, arranged transportation and accommodation (if needed) then created Guarantee of Payment
  • Created any requested document; the Health Certificate, Fit toFly Certificate, or any other document
  • Reporting all referral case by daily, weekly and monthly
  • Ensure the logistic goods – Make sure all logistic goods still available in any dept. Coordinate with related team
  • Support Management Report by collecting reports from all clinic departments and compiling them into presentations report (Weekly, Monthly, Quarterly Report


Admin  •  PT Alas Emas Abadi (Part of International SOS)

Juni 2021 - Mei 2022

Admin Leader of 6 people in the Basecamp Timika Area for Covid-19 PT. Freeport Indonesia Special Project.

  • Coordinate 6 peoples to handle registration for Covid-19 Screening Project at Basecamp Timika Area 
  • Resolve customer/ patients complaints by maintain all issue, and escalation with related team either from inside PT Alas Emas Abadi or related PT Freeport Indonesia departments
  • Consolidate all screening and vaccination project data and puor in daily report every single day


Patient Relation Officer  •  PT Astha Era Abadi (Part of International SOS)

Mei 2018 - Juni 2021

Was worked in 2 departments in Patient Relation Officer Department and Medical Check-Up (MCU) Department and was also assigned to be a Temporary Admin Project Leader in Papua site.

  • Patient Relation Officer that has responsibilities between Admin Registration, customer care (by email or phone), and cashier task.
  • Administered ±100 medical check-up-person with the ability to process registration, invoices, and act to process the medical check-up results every single day
  • Admin Leader of 4 people for Covid-19 Screening Project on Papua Site for Basecamp Timika Area. With responsibilities : Consolidated More than 700 data and pourin detailed reports every day for Covid-19 Project on Papua Site for Basecamp Timika Area; Coordinated all issue to related team (internal or external PT Astha Era Abadi)

Education

2014 - 2018

Bachelor Degree of Political Science

Sekolah Tinggi Ilmu Pemerintahan Abdi Negara

GPA 3.96/4.00.  Best College in the field of training with Award "BAGASKARA TRENGGINAS ABDI NEGARA"

Work Achievement

2018

"Younger Employee"  of International SOS Ltd.

2021

"Outstanding appraisal" on work assessment PT Astha Era Abadi

Training and Certifications

  • TOEFL ITP (Score 543)

Millennium ELT Training & Consulting Educational Institute

Issued on February 24th, 2023 - Valid Until February 24th, 2024

  • Korea Level Beginner Course

International Language Training Institute ELF Education

Issued on April 2022 - No expiration Date

  • Pelatihan Administrasi Kependudukan, Pelatihan Tata Naskah Dinas, Pelatihan Penyusunan Peraturan Desa dan Per Undang-undangan; Pelatihan Pengelolaan BUMDes; Pelatihan Analisis Potensi Wilayah

Sekolah Tinggi Ilmu Pemerintahan Abdi Negara

Issued December 2014 · No Expiration Date

  • Upgrade Your Communication Skill

Kalibrr Belajar

Issued on July 2022 

  • Microsoft Excel Basic to Advance for Data Analysis

PT LINIMUDA INSPIRASI NEGERI (Myskill)

Issued on September 8th 2022 - No expiration Date

Skill

Soft Skill


  • Communication 
  • Problem Solving
  • Leadership
  • Strong Analytical 

Hard Skill


  • Microsoft Office
  • Data Management and Reporting
  • Administration
  • Cashier

Language


  • Indonesia
  • English
  • Korea

References

1. dr. Nana Hasan

Chief Medical Officer at Buin Batu Klinik
+62 81315695993; [email protected]

2. Mrs. Sofia Indradewi

Manager of PT Alas Emas Abadi at Timika, Papua
+62 811496298; [email protected]

3. Mr. dr. Eko Noorwijoyo

Supervisor Project Basecamp Screening Area at Timika, Papua

+62 8111794000, [email protected]