Head of Tea Experience, P & T - Paper & Tea, Berlin, Germany 

May 2018 -  Present

During my time working as Head of Tea Experience at P & T I have been responsible for everything tea related, which involves the support of different departments such as:

• Marketing: Content creation
• Human Resources: Training of new staff
• Retail: Development of in-store experience
• Product: in charge of the buying process of all teas and the development of new blends as well as controlling quality of products.
• B2B: training of B2B partners and hospitality such as hotel, restaurants and cafés.
• PR: events for press to promote the brand as Brand Ambassador
• Education: development of seminars and the creation of P & T School of Tea

Director, Chilean Tea Academy, Santiago, Chile 

Sep 2016 - Jun 2017

Developed the educational program offered by the Chilean Tea Academy, including conducting multiple level courses, events and tastings.

Co-founder & Tea Sommelier, Adagio Teas Chile, Chile 

Nov 2013 - Sep 2016

During this experience, I was part of the whole process of bringing the American brand, Adagio Tea, to Chile -  from negotiations in the US with the brand and the design of the company's business plan, to its establishment in Chile. Once the company was fully operating with its first shop open, my responsibilities involved supporting the work of each department:

• Marketing: As my main role, I led the two agencies who managed our media publicity and social media networks, both working as the Brand Ambassador of Adagio Teas Chile with multiple appearances in magazines, radio and television, as well as creating and supervising the content uploaded to our social networks. 
  
• Human Resources: Trained staff to assist clients in the shop and helped implement a complete shopping experience.
• Storage: Carefully supervised the handling and storage of the different kinds of teas.
• Product: Verified the quality of teas and helped with the selection of products focusing on the Chilean market, as well as assisting in the selection and design of accessories that involved trips to China to coordinate with suppliers.
• Tea Studio: Directed the Tea Studio, a tea school with several courses offered to all our clients passionate about tea.

Director, Tea Studio, Chile

Feb 2013 - Sep 2016

Developed the tea education program for the first tea school in Chile. Managed and organized each workshop and promotion through social media.

Crystal Society Host, Crystal Cruises, Worldwide

Jan 2010 - Jan 2012

Managed the reward program of Crystal Cruises reserved for the cruise line's frequent cruisers. Involved the organization of parties, dinners. Assisted guests and helped them get orientated onboard the ship. Facilitated their stay as well as being the representative of the Crystal Cruises Office while sailing.

Tea Sommelier, The Ritz-Carlton Hotel, Santiago, Chile

Jan 2009 - Jan 2010

In charge of the Afternoon Tea Service. Checked bookings and set tables, coordinated with the bar and pastry chef's special occasions. Led proper brewing and service of each tea on display. 

Sommelier, Concha y Toro Winery, Pirque, Chile

Oct 2008 - Jan 2009

Hosted and guided the premium wine tastings at the Touristic Center of Concha y Toro Winery.

Bar Waiter, The Ritz-Carlton Hotel, Santiago, Chile 

Sep 2007 - Oct 2008

Tended to the hospitality needs of hotel guests, including preparation and service of drinks.

Formosa Tea Association in partnership with Luyu Tea Art Center, Taiwan, 2017 

Certified Tea Ceremony Instructor 

La Quintessence, Paris, France, 2017 

Advanced Tea Tasting Certificate 

Tea Sommelier Academy, Colombo, Sri Lanka, 2016 

Tea Sommelier specialized in Ceylon Tea 

National Institute for Tea Management (NITM), Siliguri, India, 2016 

Short-term Course in Tea Management 

Formosa Tea Association, Taiwan, 2015 

Tea Art Training 

World Tea Academy, United States, 2014 

Tea Specialist

École du Thé, Paris, France, 2013 

Tea Tasting Formation 

El Club del Té, Buenos Aires Argentina, 2013 

Tea Blending 

El Club del Té, Buenos Aires Argentina, 2010 

Tea Sommelier