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Founder/ Creative Director @JAIREX
2021 ~ Present
Creative Director/Fashion Designer
Within six months
Productivity
Creativity
Innovative
Full-time / Interested in working remotely
4-6 years
RMC
Avatar of 徐嘉謙.
Avatar of 徐嘉謙.
Past
研發專員 @嘉裕股份有限公司
2016 ~ 2020
專案經理、產品經理、系統分析師
More than one year
饋,提高頂級會員黏著度,業績提高28% 2. 成衣數位自動化 -人體數位化 — 3D掃描 招商、評估、店櫃教學及動線規劃 -服裝數位化 — CLO3D 招商、評估、操作、跨部門溝通、系統串接協調、生產效率提高30% -布料數位化 — 布料掃描 測試、建立布料資料庫 -數位行銷 因應其
Word
Google Drive
PowerPoint
Unemployed
Full-time / Interested in working remotely
4-6 years
中華大學
行政管理
Avatar of Tom Sayers.
Avatar of Tom Sayers.
Lead Designer @Refract Studios
2020 ~ Present
2D/3D美術人員/設計師/插畫師/動畫師/遊戲美術/遊戲設計/分鏡師/3D場景建模師/原畫師
Within six months
Tom Sayers I am a designer/creative from London who loves challenging projects. My goal is to provoke curiosity through experimental and interactive design. I work with a broad variety of mediums to achieve the best outcome, switching from Blender, Unity 3D, After Effects, Illustrator and Photoshop as needed. I love nothing more than a challenge and experimenting with new skills/processes. I previously worked in Berlin & Tokyo on a range of projects, from concept art and animation to branding and promotional materials. You can find my recent work at: http://
Photoshop
Illustrator
Premiere Pro
Employed
Full-time / Interested in working remotely
4-6 years
University of Brighton
Graphic Design
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Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
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Avatar of the user.
Past
Personal goal pursuit @Career Break
2024 ~ Present
Senior Mobile App Developer
Within one month
powerpoint
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
Computer Science
Avatar of 李孟霖.
Avatar of 李孟霖.
資深資料工程師 @緯創資通股份有限公司
2020 ~ Present
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst、Solution Architect、Cloud Architect
Within one month
李孟霖 數位轉型,進行行政作業流程優化、協助企業快速掌握數據價值。 ● 最新經歷:緯創資通股份有限公司 人力資源數位轉型 資深數據分析師 ● 經歷:財團法人中衛發展中心 資料分析師顧問 ● 證書:Wistron Data Engineer證書;PJ法L1證書 年資:4 年 10 個月 職
python
PowerBI
Power Platform
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
元智大學 Yuan Ze University
工業工程與管理學所
Avatar of Justin Liu.
Avatar of Justin Liu.
Manager @GOMAJI 夠麻吉
2017 ~ Present
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
App Development: (1) Responsibility: Led development of Android and iOS apps, using Java, Kotlin, Objective-C, Swift. Introduced Flutter and integrated CircleCI for CI/CD, overseeing planning to execution. (2) Achievement: Established cross-platform development process, reducing costs and ensuring product stability through automation. 3. Cloud Architecture, CI/CD, and Software Development Process: (1) Responsibility: Developed hybrid cloud architecture using GCP, especially include local K8S, GaKE, Docker and other services. Implemented CI/CD systems and designed internal software processes, communicating closely with executive leadership. (2) Achievement: Enhanced IT infrastructure flexibility and
Team Lead
Management Team
Cloud Architecture
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Shih Hsin University
Management Information Systems, General
Avatar of 黃季承.
Avatar of 黃季承.
Past
後端工程師 & DevOps @創業家兄弟Kuobrothers Corp.
2022 ~ 2024
Senior Backend Engineer | DevOps | SRE
Within one month
簡單的方式講述複雜的技術細節讓他人可以快速理解 Backend Developer Skill PHP | Node.js Object-Oriented Clean Architecture CodeIgniter | Laravel RESTful APIs Unit Tests | API Tests MySQL Performance Scrum Development DevOps Skill AWS (IaC | Cloud Services) Cloudflare (CDN Tools | DNS Record) Drone CI (CI/CD Pipeline) Monitor (CloudWatch, Kibana, Grafana) 工作經歷 Backend Developer & DevOps • 創業家兄弟Kuobrothers Corp. 二月二月 2024 後端工程師 [工作內容] 1. 開發
AWS
CI/CD Drone
Cloudflare
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
資工系
Avatar of 鄭一翔.
Avatar of 鄭一翔.
Director @朕來雲端工作室
2023 ~ Present
管理職
Within one month
鄭一翔 我擁有超過15年的軟體開發經驗,從前端到後端,涵蓋全程開發。 同時,我擁有10年以上的管理經驗。專業領域包括: * 前端開發:HTML、CSS、JavaScript等技術,打造優雅界面。 * 使用者體驗設計(UX):專注用戶體驗,優化產品界面。 * 後端開發:Golang、Python、Node.js等語言,構建強
AWS
Node.js
PHP
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
輔仁大學
資訊管理
Avatar of Eric Chen.
Avatar of Eric Chen.
Inside Sales Business Development @TDCX Malaysia
2021 ~ Present
主管職
Within one month
and Marketing Management role at your company. Chen Hao Yu Nationality - R.O.C Taipei, Taiwan (TW) [email protected] ericchen0806 imericchen0806 Work Experience Business Development Sales, Independent Solution Vendor (Taiwan, Taipei) (Remote) Google Cloud BDR Team(TDCX)/ Taipei, Taiwan / SepMar 2024 Google Cloud Vendor Execute daily outbound phone calls/emails, contact C Level Client, build quick rapport, assess needs. Execute outbound prospecting campaigns to source contact, engage prospective clients interested in evaluating GCP. Cross functional working with Marketing, CE, DA, GWS Team for multiple target. Certification- Cloud Digital
Word
PowerPoint
專案管理
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立台灣大學
生物產業傳播暨發展學系

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)