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Avatar of P.Koteswar.
Avatar of P.Koteswar.
Cloud Services Manager @AIA
2021 ~ 2022
DevOps Engineer, Site Reliability Engineer
Within one month
P Koteswar Engineering Lead | SRE | DevOps | IaC | Aws | Azure | OpenShift | PostgreSQL | K8s AWS and Azure Certified Professional with 11+ years of Experience. Proven track record in managing complex IT environments across diverse domains for global enterprises. Skilled in driving digital transformation, including cloud migration and DevOps adoption, for IT landscape re-platforming and seamless lift-and-shift operations Vizag, India [email protected] PhLinkedIn Cloud Platform Microsoft Azure Amazon Web Service (AWS) Kubernetes, Redhat OpenShift AliBaba Cloud GCP AZURE: Azure VM, V-Net, Subnet, NSG, ASG, Azure storage,Access Control, Blob, Subscription Administration
DevOps / CI / CD
Site Reliability Engineering
Terraform/Ansible/Jenkins
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
Information Technology
Avatar of the user.
Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
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Avatar of the user.
Past
Personal goal pursuit @Career Break
2024 ~ Present
Senior Mobile App Developer
Within one month
powerpoint
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
Computer Science
Avatar of the user.
Avatar of the user.
Past
Senior Software Engineer @仁寶電腦 Compal
2021 ~ Present
Cloud Engineer、Project Management
Within one month
Engineering
Photoshop
IllustratorCS4
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立陽明交通大學
生物醫學資訊
Avatar of mduduzu mngadi.
Avatar of mduduzu mngadi.
Cyber Security @Loxion connect LTD (PTY)
2024 ~ Present
Network engineering, system security, cloud and broadband management
Within two months
consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Information Technology Manager Ebhodwe transport services JanuaryPresentTaipei, Taiwan My responsibilities start from the office, I ensure that all the head office users are connected to a local Microsoft server 2022 and on the cloud. Assign Office 365 to users and sage finance/payroll software. I design deploy and manage wireless broadband for all bus depots using multiple brands from Cambium, Grandstream, TP LINK, MIMOSA, and UBIQUITI. I install and configure both Mikrotik and Sisco routers. I deploy WIFI
Employed
Ready to interview
Full-time / Not interested in working remotely
More than 15 years
Avatar of 李孟霖.
Avatar of 李孟霖.
資深資料工程師 @緯創資通股份有限公司
2020 ~ Present
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst、Solution Architect、Cloud Architect
Within one month
李孟霖 數位轉型,進行行政作業流程優化、協助企業快速掌握數據價值。 ● 最新經歷:緯創資通股份有限公司 人力資源數位轉型 資深數據分析師 ● 經歷:財團法人中衛發展中心 資料分析師顧問 ● 證書:Wistron Data Engineer證書;PJ法L1證書 年資:4 年 10 個月 職
python
PowerBI
Power Platform
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
元智大學 Yuan Ze University
工業工程與管理學所
Avatar of Justin Liu.
Avatar of Justin Liu.
Manager @GOMAJI 夠麻吉
2017 ~ Present
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
App Development: (1) Responsibility: Led development of Android and iOS apps, using Java, Kotlin, Objective-C, Swift. Introduced Flutter and integrated CircleCI for CI/CD, overseeing planning to execution. (2) Achievement: Established cross-platform development process, reducing costs and ensuring product stability through automation. 3. Cloud Architecture, CI/CD, and Software Development Process: (1) Responsibility: Developed hybrid cloud architecture using GCP, especially include local K8S, GaKE, Docker and other services. Implemented CI/CD systems and designed internal software processes, communicating closely with executive leadership. (2) Achievement: Enhanced IT infrastructure flexibility and
Team Lead
Management Team
Cloud Architecture
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Shih Hsin University
Management Information Systems, General
Avatar of 黃季承.
Avatar of 黃季承.
Past
後端工程師 & DevOps @創業家兄弟Kuobrothers Corp.
2022 ~ 2024
Senior Backend Engineer | DevOps | SRE
Within one month
簡單的方式講述複雜的技術細節讓他人可以快速理解 Backend Developer Skill PHP | Node.js Object-Oriented Clean Architecture CodeIgniter | Laravel RESTful APIs Unit Tests | API Tests MySQL Performance Scrum Development DevOps Skill AWS (IaC | Cloud Services) Cloudflare (CDN Tools | DNS Record) Drone CI (CI/CD Pipeline) Monitor (CloudWatch, Kibana, Grafana) 工作經歷 Backend Developer & DevOps • 創業家兄弟Kuobrothers Corp. 二月二月 2024 後端工程師 [工作內容] 1. 開發
AWS
CI/CD Drone
Cloudflare
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
資工系
Avatar of 吳正文.
Avatar of 吳正文.
技術維運部經理 @紅心辣椒娛樂科技股份有限公司(台灣)
2008 ~ Present
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
運PM, 專案, 遊戲產品進程調優及商業化規劃 擁有專案管理師PMP認證, 技術團隊領導經驗 IT技術系統管理 Technical Leadership Enterprise Server Topology Architecture VM & Cloud Infrastructure (AWS, GCP, Azure...) Linux, Windows Server Administration Network and Security Administration Management Information System Linux, Windows 虛擬化環境建置 企業級IDC機房架構建置管理 容器化管理 資訊安全 工
Linux System Administration
System Engineering
Network Administration
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
台北城市科技大學
電機
Avatar of Gary Lin.
Avatar of Gary Lin.
Staff Software Engineer @全得資通有限公司
2019 ~ Present
Staff software engineer
Within one month
Flutter application development. Skilled in backend server development, including RESTful API , GraphQL , WebSocket , and Message Queue , using NestJS ( Node.JS framework). Rich experience using DDD ( Domain-Driven Design ) as our software development approach, to bring ideas from the business perspective to the technical requirements. Experienced in cloud-native architecture using GCP, Azure, AWS, and other cloud service providers and XaaS providers. Experienced in the CICD tools ( such as GitHub Actions and GitLab CI/CD ) and configurations to build an automated workflow and a comfortable development environment for the team. Familiar with container technology
Flutter App Developement
iOS App Development
Android App Development
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
The University of Auckland
Computer Science

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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)