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Avatar of 林慕容Millie Lin.
Avatar of 林慕容Millie Lin.
行銷企劃專員 @阿奇立克日立台灣家電股份有限公司
2023 ~ Present
Customer Success/ Account Executive / Operation
Within two months
work with HQ to establish the new official-site Support for online and offline content planning for product launches, communication with HQ Achievements : 20+ content planning in half 2023 Coordination of PR activities at Eslite, resulting in coverage by 9 media outlets Localized the new brand image website and management of the revamp project for the old official website. T AIWAN SANGA CO. / JUNEDEC/ TAIPEI, TAIWAN SPECIAL ASSITANT SECRETARY OF CHAIRMAN OF THE BOARD Long-term Care Facilities Operation & Management Firm Responsibilities : Acted as the liaison and integration for 15+ administrative registration, and control
Word
Excel
IllustratorCS4
Employed
Full-time / Interested in working remotely
4-6 years
國際企業人材育成中心-國企班
日文組
Avatar of Syed salman Shah.
Avatar of Syed salman Shah.
Assistant Manager Inventory @Outfitters Stores
2021 ~ 2021
Assistant Branch Manager
More than one year
Syed salman Shah Store Manager Karachi City, Sindh, Pakistan I aspire to be a part of a well-reputed organization that challenges my mind and abilities. I have extensive experience in retail-based settings in various capacities. I am looking for a good opportunity that ensures long-term growth and wish to build my career and to be a retail professional. Work Experience OctoberPresent Store Manager Splash, MEME (Ak Marketing) Organize all store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performance Prepare and control the store’s budget, aiming for minimum expenditure
Staff Management
MICROSOFT OFFICE
Ladership Skills
Full-time / Not interested in working remotely
6-10 years
Preston University
Mkt/Fin
Avatar of 劉謹華.
Avatar of 劉謹華.
Project manager @銘島國際股份有限公司
2017 ~ Present
Product manager
More than one year
brand integrated marketing Study abroad Sass system development New brand store establishment (commodity purchase, packaging, decoration planning, store decoration) Operation Management X-ray Medical Radiology Office MarJune 2017 Taipei, Taiwan Effectiveness: Maintained the province's first inspection quantity for five consecutive years. Annual turnover increases steadily by 20%. Management:- 10 telemarketers 4 administrative staff 40 manufacturer 1. Main responsibility: Annual product planning. Periodic operation analysis, Business analysis, Operation analysis. Call Center establishment, Telemarketing staff training, Effectiveness system establishment. Vehicle scheduling and schedule control. ERP System Planning. 2. Project: Department Health of
word
powerpoint
excel
Full-time / Interested in working remotely
10-15 years
亞洲大學
會計與資訊
Avatar of the user.
Avatar of the user.
Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA
2023 ~ Present
Customer experience director, growth director, operation, strategy management Consulting
Within one month
Word
PowerPoint
Excel
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立政治大學(National Chengchi University)
Marketing
Avatar of 游東承 Barry Yu.
Avatar of 游東承 Barry Yu.
MIS/業務 @智能數位應用
2022 ~ Present
Front-End / Back-End / Full Stack Web Developer
Within one year
University HCU Bachelor of Business Administration Financial Skill Basic web front end • JavaScript ,• DOM, • API • bootstrap • Figma -- Basic web backend • Node.js build mogoDB • Session & Cookie • MVC • CRUD • EXPRESS Basic web fontend Reast.js component (vuetify-UI) CSS- flex grid react.js & react-native IT Support • SOP operation construction • remote troubleshooting • asset management • ISO standard education training publicity--etc. • Server Management • topology wiring diagram discovery Backup & Server • Network management • Veeam Backup off-site • Backup policy VM • AD • VPN firewall with SDWAN IT security related • Trend Antivirus APEXONE; • SOP process • information security awareness - Experience Work & Experience Digital
Cisco Switches
Storage
hyper-v 2008-2012
Employed
Full-time / Interested in working remotely
4-6 years
ALPHA Camp
全端開發
Avatar of 廖余愷.
Avatar of 廖余愷.
Senior User Experience Researcher @AJA大予創意設計股份有限公司
2021 ~ 2023
UX Researcher/Design Researcher
Within one month
. The project was presented to the board of directors and got a 30 out of 30 satisfaction feedback. Design Researcher • Walmart JunMay 2021 Worked as a design researcher/service designer in the UX team of the digital transformation department. In charge of executing research and project management. The major responsibilities are: 1. Evaluate existing internal digital tools or devices through quantitative methods(Diary study, CSAT, HaTS, SUS…etc), qualitative methods (in-depth, focus groups), and UX testing methods (heuristic evaluation, expert evaluation) 2. Advising optimization for internal operations by figuring out and defining
Design Thinking
Design Research
Service Design
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Savannah College Art and Design
Service Design
Avatar of the user.
Avatar of the user.
業務經理 @Amorepacific_愛茉莉太平洋股份有限公司
2022 ~ Present
Sales Manager
Within one month
word
powerpoint
excel
Employed
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
國立臺北大學 National Taipei University
公共行政暨政策學系
Avatar of Vance Wang.
Avatar of Vance Wang.
Software Development Engineer @Phrozen
2021 ~ Present
Senior software engineer
Within six months
Qt ImGui UI / UX Tools Figma Axure Zeplin Version Control Gitlab Sourcetree TortoiseSVN svnX Database SQLite AppBundle InnoSetup Shell script ( appdmg ) Project Management Notion Redmine Trello Slack Education Yuan-Ze University Industrial Engineering •Master degree Graduate Thesis - Multi-agent Application:The Simulation and Analysis of Vehicle Dial-a-Ride Operation System, based on Shortest Path Faster Algorithm (SPFA) , programmed by Java langauge (GUI) Journal list JCSI International Journal of Computer Science Issues, Vol. 4, No. 1, 2009 JIEM Journal of Industrial Engineering and Management.2009.v2n2.pWork Experience Software Development Engineer Phrozen • SeptemberPresent Application
C++
Qt
ImGui
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
元智大學 Yuan Ze University
Industrial Engineering
Avatar of the user.
Avatar of the user.
Head of Marketing @Property Simple Inc.
2018 ~ 2021
Head Of Marketing
More than one year
Marketing Management
People Management
People Developement
Full-time / Interested in working remotely
6-10 years
Self Study
Traditional & Online Marketing, Business Development, Web Development, Human Resources
Avatar of Nada Ali.
Avatar of Nada Ali.
Full stack developer @Sagitec Solutions LLC
2019 ~ 2021
More than one year
Nada Ali Full stack developer Passionate full stack developer with 6 years of experience. Enterprise web software architect experienced in application design and development, data modeling, cross-browser user interface design and programming, translating business requirements to technical specifications, project management and team building seeks a Senior position which will leverage current and emerging technologies in order to pursue company goals. Tunisia [email protected] Experience OctoberJuly 2021 Full stack developer Sagitec Solutions LLC https://www.allodons.fr/ Environment: Cent-OS Linux, Apache, ColdFusionMX, MySQL 5.x • Developed full-stack
html + css + javascript
jQuery
Bootstrap
Full-time / Interested in working remotely
4-6 years
University Tunis Carthage
Computer Science

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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)