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Avatar of 謝謂鈞.
Avatar of 謝謂鈞.
技術主任 @ASMedia Technology Inc
2013 ~ Present
FAE工程師
Within one month
謝謂鈞 An active, positive thinking and diligent fellow with more than 2 years of Electronics Engineering and 10 years Field Application Engineer experience Email:[email protected] City, Taiwan 工作經歷 技術主任 • ASMedia Technology Inc 三月Present Field Application Engineer Wistron Corporation Electronics Engineering 四月四月Taipei, Taiwan 學歷逢甲碩士 電子電路 Title Asmedia FAE Analyze the bug claimed by customers and find the root cause. Tender preparation, technical support, and customer on-site support Check customers PCB layout &schematic Electrical
USB4.0
Cadence Allegro
OrCAD
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
逢甲
電子電路
Avatar of Mohamed BEN YAACOUB.
Avatar of Mohamed BEN YAACOUB.
Change manager/Senior Project manager @Sogelife
2018 ~ Present
Product/Project Manager
Within six months
one of the two solutions deployed (SWIFT Payments, Dealing and Statements) with management of project budget, planning, quality and client satisfaction Onboarding on Sogelife's bank partners on the solution (data driven insights to identify optimal onboarding roadmap, efficient communication to manage expectations, ensure reactivity and deliver success) Partner Consultant • Positive Thinking Company MaySeptember 2018 Internal lead of the Insurance Practice (Coaching, managing of Adneom’s Insurance consultants) Project management support on /off-site missions and methodology support (PMP, BPM and Customer Experience) Senior project manager • Positive Thinking Company MaySeptember 2018 Manager and delivering large-scale cross market projects
Lean Six Sigma
Agile Project Management
Product Ownership
Employed
Full-time / Not interested in working remotely
More than 15 years
ICHEC Brussels Management School
Management
Avatar of the user.
Avatar of the user.
Waiter @hotel santika makassar
2015 ~ 2020
More than one year
Microsoft Office
Communication
Driver Mobil
Full-time / Interested in working remotely
6-10 years
Avatar of Satish Gummadi.
Avatar of Satish Gummadi.
Head of Mobile Apps @Travelstart
2020 ~ Present
More than one year
Satish Gummadi C:Email: [email protected] Full-stack developer Flutter | Android | Kotlin | iOS | SwiftUI A full-stack developer who values innovation and entrepreneurship. Specialize in Flutter, Android, Kotlin, iOS, SwiftUI, Python and tools like Git, Jira. A rapid learner who is eager to grow and mature as a developer and a leader. I believe positive thinking, clear communication and never giving up spirit are critical for a productive team. Passionate Mobile app lead & developer (Android & iOS) with 11 years' experience of accomplishments in designing and launching successful products used by millions
Mobile Application Development
Flutter
Android
Part-time / Remote Only
10-15 years
Acharya Nagarjuna University
Master's Degree in Computer Application MCA
Avatar of the user.
Avatar of the user.
iOS Software Developer @行動拍拍賣公司 (茂為歐買尬數位科技股份有限公司子公司)
2018 ~ 2018
App developer, Project Manager
More than one year
Objective-C
Swift
IOS
Full-time / Interested in working remotely
6-10 years
National Kaohsiung University of Science and Technology
Avatar of Laura Horne-Thomas.
Avatar of Laura Horne-Thomas.
Account Handler for Tesco Entertainment @eXPD8
2019 ~ Present
More than one year
Laurie Horne-Thomas BS1 5DX • [email protected] •Experienced and capable candidate with a diverse range of transferable skills, motivated by self development. Cardiff university graduate, who has lived and travelled abroad in both New Zealand and Japan. Seeking full time work with positive, forward thinking companies which are looking for career-motivated candidates. Open to remote working, or Bristol based office roles. Core Skills People Skills Exceptional communication skills, written and verbal. Builds quick rapport with colleagues and clients. Natural enthusiasm motivates others, confident presenter, with the
Word
PowerPoint
Excel
Employed
Full-time
4-6 years
Cardiff Metropolitan
Avatar of Ashley Addington.
Avatar of Ashley Addington.
Assistant Manager/Bartender @East by Southwest
2005 ~ 2014
Manager
Within six months
adapt to challenges when they arise while remaining aware of professional roles & boundaries. Having an approachable, cheerful & friendly personality & a proven ability to ensure that a customers experience is always relaxing & enjoyable. Skills Interpersonal Skills -Innovative, organized & resourceful -Flexible, dependable & punctual -Excellent written & verbal communication skills -Originality & Creative thinking -Positive attitude & friendly demeanor Professional Skills -Human resources including recruitment & development of staff -Professional public speaking & presentation experience -Client & partner relationships -Research Skills -Inventory Management - Work Experience Olsons' Greenhouse/Pro Grow Partners, Area Manager, Feb 2015 ~ DecSelected, trained, coached, motivated & recognized anywhere fromseasonal merchandising employees across Southern Colorado
Problem Solving
Teamwork
Organization Skills
Full-time / Interested in working remotely
6-10 years
Fort Lewis College
Business/Marketing
Avatar of the user.
Avatar of the user.
Barista @Square one coffee roaster
2024 ~ Present
Manager
Within one month
Microsoft Office
Word
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Melbourne Polytechnic
Civil Engineering
Avatar of Sulfa Rais.
Avatar of Sulfa Rais.
Lecturer @Universitas Mandala Waluya Kendari
2023 ~ Present
Education-related Occupations
Within one month
teaching experience. Over 5 years in Accounting and 4 years in Language Teaching have honed my skills in financial management, language education, and more. Proficient in Video Editing, Graphic Design, and Public Speaking, I bring a dynamic, multifaceted approach to any role. Ready to contribute creativity, strategic thinking, and passion for both finance and education to elevate your team's success. Work Experience Lecturer • Universitas Mandala Waluya Kendari NovemberPresent | Kendari, Indonesia Educator leading a class of 40 students, dedicating to equip them with language skills tailored to the healthcare field. Craft and deliver targeted lessons
Adobe Photoshop
Adobe Illustrator
Accounting
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Halu Oleo University
English Education
Avatar of Skully Warg.
Avatar of Skully Warg.
Casino @PAGCOR (Philippine Amusement and Gaming Corporation)
2017 ~ Present
Casino Security or Table Games Dealer
Within two months
Alexander King B. Santos [email protected] Manila, Philippines Work Experience Casino Security Staff 2 • PAGCOR (Philippine Amusement and Gaming Corporation) SeptemberPresent (6.6rs) Organized and detail-oriented with a strong work ethic. Used critical thinking to break down problems, evaluate solutions and make decisions. Gained extensive knowledge in data entry, analysis and reporting. Resolved problems, improved operations and provided exceptional service. Strengthened communication skills through regular interactions with others. Assisted with day-to-day operations, working efficiently and productively with all team members. Casino Dealer • Resorts World Manila NovemberJanuaryyrs
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Lyceum of the Philippines University
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Problem-Solving
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)