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Avatar of Justin Liu.
Avatar of Justin Liu.
Manager @GOMAJI 夠麻吉
2017 ~ Present
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
Justin Liu GOMAJI 夠麻吉 經理 A technical leader with extensive IT management experience, skilled in driving technological innovation, optimizing development processes, and leading cross-functional teams to achieve business objectives. In my previous roles, I successfully led a team of 10, including web developers, App developers, DevOps, data engineers, and API developers, to accomplish several key projects. I have a profound understanding and practical experience in technical architecture, cloud architect solutions(GCP and AWS), CI/CD and Docker, and data analytics, and committed to enhancing team efficiency and product quality. 具有豐
Team Lead
Management Team
Cloud Architecture
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Shih Hsin University
Management Information Systems, General
Avatar of the user.
Avatar of the user.
Admin @Practical Education Center
2019 ~ Present
Typing, copy paste, data entry, virtual assistant, call executive
Within one month
Word
Canva
Employed
Ready to interview
Part-time / Interested in working remotely
4-6 years
SMA Budi mulia
IPA
Avatar of Vinh Duc Tran.
Avatar of Vinh Duc Tran.
Barista @Square one coffee roaster
2024 ~ Present
Manager
Within one month
Vinh Duc Tran As a barista with more than 10+ years experiences in Melbourne, Australia. I provide excellent customer service and prepare high-quality coffee and food for a diverse clientele. I am also a civil engineering student at Melbourne Polytechnic, where I am learning the technical and practical skills to design, construct, and maintain infrastructure projects. I have a strong interest in sustainable and innovative engineering solutions that can improve the quality of life and the environment. I have over six years of combined experience as a barista and a cashier, working in various
Microsoft Office
Word
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Melbourne Polytechnic
Civil Engineering
Avatar of the user.
Avatar of the user.
Firmware Engineer @Lanner Electronics Inc.
2021 ~ Present
Firmware Engineer, Firmware Developer, Embedded Software Engineer
Within one month
C
ARM
Linux
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立高雄科技大學(原國立高雄第一科技大學)
電子工程
Avatar of 宋浩茹 Ellie Sung.
AI工程師、機器學習工程師、深度學習工程師、資料科學家、Machine Learning Engineer、Deep Learning Engineer、Data Scientist
Within one month
宋浩茹 Hao-Ru Sung| [email protected] | LinkedIn | GitHub A s a Research Assistant at Academia Sinica , specializing in Generative AI research and application. With 3 + years of experience in NLP a nd Machine Learning , along with 4+ years in Backend Development . Proficient at translating complex theories into practical applications. Skills Languages: Python, R, SQL, MATLAB, C, C#, JavaScript, Node.js Software & Tools: PyTorch, PyTorch Lightning, Tensorflow, Scikit-Learn, NLTK , GCP, Linux, SQL / NoSQ , Pandas, Hugging Face, Gradio, LangChain, Tensorflow, Keras, FastAPI, OpenCV, Airflow
Python
R
Natural Language Processing (NLP)
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立政治大學(National Chengchi University)
資訊科學系
Avatar of the user.
Avatar of the user.
Past
Overseas Sales @Lines & Tendency Corporation (Food material trading company)
2020 ~ 2023
Product Manager/Project Manager/Pre-Sales/Sales/Procurement
Within one month
Communication
Sales & Customer Service
Business Development
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taiwan University of Science and Technology
MBA
Avatar of Sulfa Rais.
Avatar of Sulfa Rais.
Lecturer @Universitas Mandala Waluya Kendari
2023 ~ Present
Education-related Occupations
Within one month
positive and collaborative learning atmosphere. Lecturer • Universitas Halu Oleo JanuaryPresent | Kendari, Indonesia Educator specializing in English for Specific Purposes with a focus on Economic contexts. Lead a 30-student class, designing and delivering targeted lessons that integrate language proficiency with key economic concepts and terminology. Employ a practical, real-world approach to language instruction, ensuring students acquire the communication skills necessary for success in economic environments. Conduct assessments, provide constructive feedback, and cultivate an engaging learning atmosphere to promote language development within the specialized domain of economics. Accounting • PT Landipo Niaga Raya DecemberMarch 2022 | Kendari
Adobe Photoshop
Adobe Illustrator
Accounting
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Halu Oleo University
English Education
Avatar of 陶俊良.
Avatar of 陶俊良.
資料分析師 Data Analyst @Portto 門戶科技| Blocto
2022 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Within one month
learning new things, such as learning new data structure from blockchain. I am currently very interested in blockchain data and on-chain user segamentation. I was working in digital media, advertising (DSP, SSP, DMP platforms), gaming user analyst, blockchain data exploration like Dune dashboard. I have many practical applications and ideas for user and customer analysis on platforms such as broadcasting networks, e-commerce, social media, CDP. For example, how to get our customers' value, how to use external data and resources to get the data more benefit, and many other practical applications and ideas.
python
R
MySQL
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
臺灣大學
流行病學與預防醫學所 生物統計組
Avatar of Vel Tien-Yun Wu.
Avatar of Vel Tien-Yun Wu.
Data Engineer @Groundhog Technologies Inc.
2021 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Within one month
s in Information Management and a Bachelor's in Economics, I possess a deep understanding of the data lifecycle, from mining and visualization to machine learning and statistical analysis, using tools like PowerBI, Seaborn, and Tableau. My specialized skills in Time Series Analysis and Machine Learning are complemented by practical experience in data workflow management platforms, such as Airflow. I am proficient in English, which has been invaluable in my work within multidisciplinary teams, ensuring clear and effective communication. Seeking a role as a Data Engineer or Data Analyst, I am eager to apply my technical expertise
Git
Python
Scala
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Illinois at Urbana-Champaign, School of Information Sciences
Information Management
Avatar of Skully Warg.
Avatar of Skully Warg.
Casino @PAGCOR (Philippine Amusement and Gaming Corporation)
2017 ~ Present
Casino Security or Table Games Dealer
Within two months
Alexander King B. Santos [email protected] Manila, Philippines Work Experience Casino Security Staff 2 • PAGCOR (Philippine Amusement and Gaming Corporation) SeptemberPresent (6.6rs) Organized and detail-oriented with a strong work ethic. Used critical thinking to break down problems, evaluate solutions and make decisions. Gained extensive knowledge in data entry, analysis and reporting. Resolved problems, improved operations and provided exceptional service. Strengthened communication skills through regular interactions with others. Assisted with day-to-day operations, working efficiently and productively with all team members. Casino Dealer • Resorts World Manila NovemberJanuaryyrs
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Lyceum of the Philippines University
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)