CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Vlad Volkov.
Avatar of Vlad Volkov.
Past
Senior Quality Analyst @Thoughtworks
2022 ~ 2023
QA automation engineer / Software development engineer in test
Within one month
MayJune 2023 Software Engineer in Test • Taskworld Inc., Thailand E2E, functional, and usability testing of a task management tool (mobile & web) Migrating E2E suite from Selenium to Playwright API, performance and usability testing of mobile messenger application FebruaryMarch 2022 QA Automation Engineer • Crazy Factory, Thailand Functional, usability, and i18n testing of Unity application (mobile & web) DecemberMarchPosition eliminated due to COVID impact) Quality Assurance Engineer • EO Finance, Cyprus Full stack testing of cryptocurrency wallet & exchange (mobile, web & desktop apps) Developed & maintained E2E and API tests Reviewed business requirements and design assets Mentored new testing team members Made regression testing twice
Performance Testing
JavaScript
Postman
Unemployed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
慈濟大學 Tzu Chi University
Mandarin Chinese Course
Avatar of Athira AnilKumar Vengavila.
Avatar of Athira AnilKumar Vengavila.
Software Tester @MAXGEN TECHNOLOGIES
2018 ~ 2019
Software tester
Within two months
product lifecycle. Provide support and documentation. Prepare Test Cases,Test Scenarios and Defect Report. Work within development scrum teams using agile methodology. Collaborating with BA’s Education Oxford Brookes University M.Sc Digital Marketing •University of Kerala B.Tech Computer science and Engineering •Skills Testing Software Testing Test Cases Agile Methodologies STLC and Defect life cycle Mobile Application Testing Bug Tracking Bug Reporting Functional Testing Regression Testing retesting & Regression Unit Testing Intune Microsoft 365 Suite ITIL Microsoft Office Excel Languages English — Professional Hindi — Native or Bilingual Malayalam — Native or Bilingual Marathi — Fluent Certification ISTQB
Microsoft Office
Excel
Testing
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Oxford Brookes University
M.Sc Digital Marketing
Avatar of 顏士傑.
Avatar of 顏士傑.
Junior Project Manager @fable 寓意科技
2024 ~ Present
Data mining ,Bigdata Architecture,python developer
Within one month
工案場情況,回報公司並改善設計內容。 審驗案企劃書撰寫,內容校稿。 學歷 銘傳大學 Ming Chuan University, MCU Computer Communication Engineer技能 Communication Skills Empowering Others Coaching & Mentoring QA Testing Problem Solving Breaking down barriers Prioritization Skills Delegation Skills 語言 English : 能於跨國協作的同事簡單溝通,文法較為不精準。 閱讀技術文件遭遇狀況,可靠AI工具協助
Communication Skills
Empowering Others
Coaching & Mentoring
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University, MCU
Computer Communication Engineer
Avatar of the user.
Avatar of the user.
分部資訊主管 @國防部
2023 ~ Present
滲透測試、資訊安全、系統開發、程式設計
Within one month
Communication
.Net framework
.NET MVC
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
元智大學
資訊工程學系
Avatar of the user.
Avatar of the user.
Past
Systems Engineer (Maintenance & Security) @Alliance Healthcare Group
2022 ~ 2023
IT Administrator, IT Analyst, Cyber security, System & Network Administrator
Within one month
System Administration
Network Security
Web Security
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NCC Education, UK
Cyber Security
Avatar of Wesley Liu.
Senior Software Engineer
Within one month
service for better operability. DevOps Practice : Worked with operation and development teams in the US and EU. Delivered Ansible playbooks to CI/CD framework of IBM Cloud Object Storage Service. Provided deliverables for DNS audit and clean up. On-call Support : Monitored IBM COS service and dealt with incidents. Leveraged the Kibana tool for finding issues and supporting customers' problems. Software Engineer (Band 7, MayMarch 2018), Taipei, Taiwan Led automation testing and tightly worked with developers for security products maintenance. Test Automation : Helped developers to pass integration tests wi...
Automation
DevOps
Python
Ready to interview
Full-time / Interested in working remotely
6-10 years
National ChangHua University of Education
Computer Science
Avatar of the user.
Avatar of the user.
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)
2022 ~ Present
Software Test Engineer, Software QA Engineer
Within one month
LTE
PTCRB
GCF
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
Transportation and Logistics Management
Avatar of Jun Lin.
Avatar of Jun Lin.
Past
系統軟體分析高級工程師 @志合訊息股份有限公司
2023 ~ 2024
驅動程式暨OS分析工程師,軟韌體測試工程師
Within one month
勤務 訂貨及工時管理,店內各項大小事務包含總公司交代各項執行任務 其中較常處理新開店面的各項事情 學歷黎明技術學院 資訊工程系臺北市立南港高工 電子科 技能 Problem Analysis Problem Solving Troubleshooter Leader Application Verification Compatibility Testing Software Application System Verification Issue Tracking Function Test 語言 English — 初階 Chinese — 母語或雙語
Problem Analysis
Problem Solving
Troubleshooter
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
黎明技術學院
資訊工程系
Avatar of Jack.
Avatar of Jack.
軟體工程師 @POMME Tech
2023 ~ 2024
軟體工程師
Within one month
Jack Android App develop with Java/kotlin IC handler robot software develop pc base application develop create Software Spec. with customers arrange software develop schedule Keysight / Keithley /Hioki Instrument control by GPIB USB manufacturing systems software development. Mass production tool develop RD Debug Tool develop NAND Flash sorting Tool develop SDK develop Software engineer Hsinchu,Taiwan [email protected] Skill VC++, MFC, Visual studio .NET, Kotlin, Java Experience POMME Tech, 軟體工程師, Feb 2023 ~ 現在 Keysight / Keithley / Hioki Instruments control by GPIB Data transfer
Research
Software Development
Program Development
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
元培科技大學
電子工程
Avatar of Stephen Hsu.
Avatar of Stephen Hsu.
Past
Senior Test programmer @Robert Bosch GmbH
2022 ~ 2023
測試或資安專責人員
Within one month
headquarters' security quality requirements (based on IEC 62443, ISO 27001, CSF 2.0 standards), data security management/internal audits, localization system implementation, preparation of related materials, and conducting education and training will be carried out. * Based on verification and validation (V&V), I conduct functional and security testing on IP security cameras and their backend support systems and platforms (PCs, AIOs, servers, network environments, Windows/[embedded] Linux). This includes penetration testing, ACL permission control, defense in depth validation, SSO, and ZTNA. * According to customer requirements, conduct system planning analysis and (semi/full) automated
QA Automation
Test Driven Development
Test Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Concordia University
Master of Business Administration (M.B.A.)

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)