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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Johnson Lin.
Avatar of Johnson Lin.
Web Project Executive @D-Link Corporation
2021 ~ Present
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
More than one year
/UX & Front-End Engineer JulyFebruary 2021 In the multimedia design department, I am mainly responsible for D-Link website interface planning and website front-end development support. Complete the following projects during the two-year tenure: Global Website, 2018 Responsible for website content migration, campaign/product page planning, and helped four branch companies rollout into the global website architecture. Revision of the business partner tool, 2019 As the project owner, there are 2 project team members. Participated in the project for global user opinion surveys, tool interface planning and design, to the final manufacturer's
Website Design and Development
Search Engine Optimization
Webstie Planning
Employed
Full-time / Interested in working remotely
4-6 years
JinWen University of Science & Technology
Department of Visual Communication Design
Avatar of Fan Gwen 范淨雯.
Avatar of Fan Gwen 范淨雯.
UI/UX Designer @Money101 理財一零一有限公司
2022 ~ Present
UX Designer
Within three months
員專案品質控管、訓練及提供協助 曾受老闆誇獎「她就知道要改什麼」擅長判斷客戶的真正需求,解決核心問題。 1. Official website functional planning including UX & UI design (Increased webstie traffic by 25% with optimized layout from data anaysis) 2. Brand specific landing page proposal, design & execution 3. Overall project quality oversight, team member education & training support Received constant management compliment “She knows exactly what to change” as her know exactly
Sketch
Zeplin
html/css
Employed
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
銘傳大學
數位媒體設計
Avatar of Naomi Lin.
Avatar of Naomi Lin.
行銷副理 / KOL Radar 行銷科技事業部 @愛卡拉互動媒體股份有限公司
2021 ~ Present
品牌專案企劃、網路行銷企劃、數位行銷企劃
Within one month
生: 喬治亞學院與州立大學,修習行銷相關課程(–) MENG HSIEN (Naomi) LIN " 5+ years of experience in digital marketing and branding. A dedicated team player and problem-solver." Contact: [email protected] 【Professional Skills】 English Proficiency: TOEIC 955 / Invited Debate Coach at NTU English Debate Competition Web Data & User Analysis: GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio (Data Visualization & Analysis) Marketing Planning & Strategy: KPI Planning, Budget Management, SEO & Content Markting, Online Ad Planning, Website Planning, Visual Design (Canva), EDM Market...
Google Analytics
Sales & Marketing
Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
臺北市立大學
英語教學系
Avatar of the user.
Avatar of the user.
Past
Senior Designer @Just Mobile
2018 ~ Present
Graphic Designer
Within one month
Photoshop
Canva
Figma
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Frick International Studies Academy
Avatar of the user.
Avatar of the user.
Senior Brand & Sales Project Management @Redefine Tourism Mixer (RTM)
2020 ~ Present
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Within one month
專案管理
品牌經營
業務提案
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
London College of Fashion, UAL
Fashion Retail Management
Avatar of SZUYU WEI.
Avatar of SZUYU WEI.
Product Designer @GoSky AI.
2022 ~ Present
Senior UI/UX Designer
Within six months
projects User Experience Research - Usability testing, U ser interview, Logic Flow, Sitemap, planning information architecture User Interface Design - Building design guidelines, Wireframe, Prototype design, Surface design Training Junior Designer Assist interviewing candidates April,September, 2020 Senior Creative Planner RulesCreative Ltd. ACHIEVEMENT - 5 CIS establishment, 2 official websites, 1 product planning, operating 4 social media platforms, 1 digital campaign for the well-known hard drive brand ( performance exceeded KPI by 200% ) Website planning and interface design Planning creative proposal and commercial design implementation ( Facebook posts, GDN banner, E-DM, commercial poster) Boosting social media advertisements, tracking and analyzing performance data
Photoshop
Illustrator
Keynote
Employed
Full-time / Remote Only
4-6 years
國立臺灣科技大學
商業設計
Avatar of Shahzad Nariman Daruwalla.
Avatar of Shahzad Nariman Daruwalla.
Freelance Video Editor @Abhyaz
2023 ~ Present
Graphic Designer/Video Editor/Playwright/Social Media Assistant/Secretary/Office Assistant
Within six months
amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Education GCSE2 Computer Graphics AprJan 2020 Kallada Academy Digital Communication and Media/MultimediaLicenses & Certifications Google Ads Search Certification Google Digital Academy (SkillshopExpires April 2023 Google Ads Display Certification GoogleExpires April 2023 Website Planning and Design Kallada Academy Issued March 2022 · No Expiration Date Understanding the Impact of Deepfake Videos LinkedIn Issued November 2021 · No Expiration Date Verified Certificate in CERTIFICATION IN ADVANCE DIGITAL MARKETING (BCADM01) Jain (Deemed-to-be University) JAINx/2021/ONC/485 Issued June 2021 · No
Employed
Full-time / Remote Only
6-10 years
GCSE2
Computer Graphics
Avatar of the user.
Avatar of the user.
Software Project Manager @拓連科技股份有限公司
2021 ~ Present
PM/產品經理/專案管理
Within one year
專案管理
網站規劃
網站營運
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣師範大學
東亞學系 政治與經濟組
Avatar of Yu-Hsuan Chan (Emilia).
Avatar of Yu-Hsuan Chan (Emilia).
Marketing & PR @Perfect Corp.
2015 ~ 2021
Product/Project Manager
Within six months
Yu-Hsuan Chan (Emilia) With 7 years of marketing & PR work experience in tech companies. Specialize in business growth strategy for both B2B & B2C marketing. Lead various of project teams, including events, social media, community, website planning/operation and co-op campaigns. Understand the global media landscape and am savvy of Taiwan, US, Japan and France. In addition, have experience in leading business(funding) programs, providing financial projection, resource allocation and project management. Besides being the marketing specialist, I am also a freelance content creator for beauty brands! Portfolio: https://bit.
HTML/CSS
SQL
Photoshop
Full-time / Interested in working remotely
6-10 years
National Taipei University
Master of Business Administration (MBA))
Avatar of Jackson Lu.
Avatar of Jackson Lu.
front end designer @Yihua Co., Ltd.
2017 ~ 2022
More than one year
Jackson Lu New Taipei City, Taiwan work experience Front-end development engineer • Yihua Co., Ltd. 2017/11~2022/2 1. Website planning, design and production, website management and maintenance 2. Plan and execute large-scale website experience 3. Cooperate with marketing planning, programming and other related personnel to implement the project 4. Personality: Active and responsible, careful, cooperative, good communication skills 5. Also have a passion for learning new software and researching new technologies Project Experience Project name : TimeCard Summary Project time : 8 months Project role: develop front-end web design
html + css + javascript
Web Design
Bootstrap
Full-time / Interested in working remotely
More than 15 years
Xiezhi Industry and Commerce
Electrical Department

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)