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4-6 years
6-10 years
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More than 15 years
Business Unit Manager @PT Urogen Advanced Solutions2015 ~ Present
・
Marketing Manager
Within two months
Eric Pratama Setiawan Business Unit [email protected] Jakarta, Indonesia I have a good health. My experiences have shape me into a person who enjoys communicating and interacting with many people. I am also active in organizations and ready to work independently or in a team. Working Experience Business Unit Manager • PT Urogen Advanced Solutions AprilPresent - Trusted to hold 2 products. Bbraun Surgical & disposable endoscope AMBU - Manage team to achieve sales targets - Negotiate with users - Managing the flow of stock, sales reports and analysis data sales - Maintaining users - Create Sales Programs For
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
STIE Ibii ( Kwik Kian Gie University )
・
Managemen
高級軟體工程師 @Ganzin technology2023 ~ Present
・
Unity Developer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taipei University of Technology
・
資訊工程學系
Unity 前端工程師
Within one month
串流SDK與音訊串流SDK。 協助其餘團隊分析遊戲效能問題與網路延遲問題，提供封包優化解決方案。 協助建置Jenkins Server 使用技術 Unity 、 Socket 、 SQLite 、 MySQL 、 HttpServer 、 Unity profiler 、 Jenkins 、OpenXR 五月六月 2021 軟體前端工程師 • 維亞娛樂科技有限公司 負責工作 導播系統 ：製作公版的導播系統能作
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Employed
・
Ready to interview
Full-time / Not interested in working remotely
10-15 years
華夏科技大學
・
遊戲設計Past
Software Engineer @17LIVE2022 ~ 2024
・
Game Developer, Technical Game Designer, Game Programmer, Interactive Developer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National ChengChi University (NCCU)
・
Computer Science
Past
多媒體設計 @自由接案2023 ~ Present
・
UI/UX設計師
Within one month
作 畫家助手 • 久久童話工作室 十月九月 2017 | Taipei, Taiwan 兒童刊物圖畫繪製、Flash動畫編輯 實習生 • 雷爵 九月六月 2016 | Taipei, Taiwan 3D模型及貼圖、Unity調整、Banner設計 學歷 私立中國科技大學 數位多媒體系 •新北市立鶯歌工商 廣告設計 •技能 Adobe Photoshop Adobe Illustrator Unity3D After Effects Adobe XD Zeplin Figma 語言 Chinese
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
私立中國科技大學
・
數位多媒體系
工程師 @3乂數碼科技2006 ~ Present
・
軟體工程師
Within one month
nfc,socket,rs232,wifi...等接口串接讀寫 gps,io及各式感測器讀取 firebase fcm,訊飛..等第三方api串接 webview 介面 爬蟲 php: curl,ci,laravel框架, line bot,tg bot, open ai api串接,第三方金流api串接, 爬蟲 JS:jquery,ajax,vue,websocket,p2p chat,webrtc,chrome ext,爬蟲 Java: chat server,socket,websocket,aio,nio python:request,webserver,樹梅派io MySQL,Unity 語言 Chinese — 專業
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Fu Jen Catholic University
・
資工
Past
Analyst Programmer @Logistics and Supply Chain MultiTech R&D Centre2023 ~ 2024
・
Software Engineer / Backend Engineer
Within one month
陳皓軒 Hao GitHub Medium LinkedIn Taipei，TW E-mail: [email protected] 29歲 簡介 我是 Hao，有 4 年後端開發經驗，其中 3 年在電商。對於程式碼品質有自我要求，除了開發需求外也同時撰寫單元測試以及重構，且擁有大流量、效能調教等經驗。我不是只將事情做完，而是做好 工作流
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣海洋大學
・
資訊工程學系
Past
前端工程師 @Asus 華碩電腦股份有限公司2023 ~ 2023
・
前端工程師 Front-End Developer
Within one month
十月 2023 使用 React 建立 UI 元件庫，並移除對 MUI 的依賴。 建立元件庫 Storybook。 導入 Atomic Design 概念及 SOLID 原則重構 40 個以上的既有元件，並補上 Unit test 及 Integration test。 結合使用 Zustand 及 React Context API 建立以元件為最小單位的 State management，並搭配 Composition 設計模式使用，在抽象化的同時，避免複雜元件
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
逢甲大學
・
光電系
Past
Frontend Software Engineer @foodpanda2022 ~ 2023
・
前端工程師、全端工程師
Within one month
team and the frontend chapter. Engaged in various frontend initiatives, such as fixing request race conditions, refreshing web layouts, migrating test libraries, and designing the core logger Skills: React, redux, TypeScript, Jest, Cypress, SASS, AWS, Datadog, Micro-Frontends Senior Web Engineer - Snapask Taipei City, Taiwan・DecMay 2022 Web development, unit testing, integration testing and maintenance Responsible for the website infrastructure of the web team Full ownership of the product websites, including: We Languages: An online language learning platform MasterIn: An online skill learning platform HiraganaTimes - website of Japanese learning magazine Skills: React, redux-saga, Next.js, redux-toolkit
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
國立中山大學
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Asus 華碩電腦股份有限公司
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)