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Definition of Reputation Credits
蔡宜靜
國內業務暨國際採購
TOEIC: 810 (2023-09)
居住地: 新北市，台灣
學歷: 銘傳大學企管系畢業 (2014-2017)
手機: 0912726679
信箱: [email protected]
業務專員 (進昌貿易股份有限公司) 2017/7~仍在職
職責－
- 業務推展 - 負責5家國外供應商的代理權，進口採購化學品原物料，銷售跨及6大產業的30+間國內客戶。
- 市場分析 - 定期瀏覽國際新原料開發期刊，整合供應商的技術指導與客戶新品開發需求，業績持續4年，複年成長率5-10%。
- 客戶關係維護 - 擔任協調者，解決40+以上的客訴案，透由收集瑕疵品&生產流程資訊，精準分析品質異常原因，並提供解決方案，提高15-20%客戶滿意度。
【特別事蹟】
創造及開發能力｜ 雖非本科生，但凡事親力親為及自我精進，成功與供應商共同開發並拓展利基市場，於2020年創造營收增長210%。
善於溝通｜具英文談判能力，國際會議中創造史無前例的115%貨款賠款。
勇於挑戰｜跨部門爭取向政府單位申請進口許可證明，是公司首位取照者。
#業務或通路開發 #業績與管理報表撰寫 #客戶情報蒐集
#供應商資料管理維護 #產品進銷存統計分析 #業績目標分配與績效達成
Fiora Tsai
Sales & Procurement
TOEIC: 810 (2023-09)
Education: Bachelor in Business Administration, Ming Chuan University (2014 - 2017)
Mobile: 0912726679
Email: [email protected]
ABOUT ME
7+ years of sales experience in the international trade-chemical industry. Proficiency in utilizing negotiation and communication skills to build up a solid connection between suppliers and clients.
“Can-do attitude” is also the belief and motivation that drives me to grow.
EXPERIENCE - Roresin Corp., Taipei Taiwan. (July 2017 - Present)
Sales & Procurement ( Import Chemical Material Department)
• Responsible for managing agency rights for 5 overseas suppliers, procuring and distributing chemical raw materials, and serving over 30 domestic customers spanning 6 key industries.
• Organized supplier visits and aligning technical guidance with customer needs for new product developments.
SKILLS
Development -
- Transitioned production of 3 products from European to Asian factories, establishing Taiwan as a leader in innovative product development in the Asia-Pacific region.
- Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months.
Negotiation -
- Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%.
- Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship.
Problem - solving -
- Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier LYB.
- Performed in-depth analysis of material costs, scrutinizing their sources and production processes to achieve significant cost reductions ranging from 5% to 10%.
蔡宜靜
國內業務暨國際採購
TOEIC: 810 (2023-09)
居住地: 新北市，台灣
學歷: 銘傳大學企管系畢業 (2014-2017)
手機: 0912726679
信箱: [email protected]
業務專員 (進昌貿易股份有限公司) 2017/7~仍在職
職責－
- 業務推展 - 負責5家國外供應商的代理權，進口採購化學品原物料，銷售跨及6大產業的30+間國內客戶。
- 市場分析 - 定期瀏覽國際新原料開發期刊，整合供應商的技術指導與客戶新品開發需求，業績持續4年，複年成長率5-10%。
- 客戶關係維護 - 擔任協調者，解決40+以上的客訴案，透由收集瑕疵品&生產流程資訊，精準分析品質異常原因，並提供解決方案，提高15-20%客戶滿意度。
【特別事蹟】
創造及開發能力｜ 雖非本科生，但凡事親力親為及自我精進，成功與供應商共同開發並拓展利基市場，於2020年創造營收增長210%。
善於溝通｜具英文談判能力，國際會議中創造史無前例的115%貨款賠款。
勇於挑戰｜跨部門爭取向政府單位申請進口許可證明，是公司首位取照者。
#業務或通路開發 #業績與管理報表撰寫 #客戶情報蒐集
#供應商資料管理維護 #產品進銷存統計分析 #業績目標分配與績效達成
Fiora Tsai
Sales & Procurement
TOEIC: 810 (2023-09)
Education: Bachelor in Business Administration, Ming Chuan University (2014 - 2017)
Mobile: 0912726679
Email: [email protected]
ABOUT ME
7+ years of sales experience in the international trade-chemical industry. Proficiency in utilizing negotiation and communication skills to build up a solid connection between suppliers and clients.
“Can-do attitude” is also the belief and motivation that drives me to grow.
EXPERIENCE - Roresin Corp., Taipei Taiwan. (July 2017 - Present)
Sales & Procurement ( Import Chemical Material Department)
• Responsible for managing agency rights for 5 overseas suppliers, procuring and distributing chemical raw materials, and serving over 30 domestic customers spanning 6 key industries.
• Organized supplier visits and aligning technical guidance with customer needs for new product developments.
SKILLS
Development -
- Transitioned production of 3 products from European to Asian factories, establishing Taiwan as a leader in innovative product development in the Asia-Pacific region.
- Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months.
Negotiation -
- Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%.
- Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship.
Problem - solving -
- Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier LYB.
- Performed in-depth analysis of material costs, scrutinizing their sources and production processes to achieve significant cost reductions ranging from 5% to 10%.