Head Omni-Channel  •  PT Matahari Department Store Tbk

January 2020 - Present  |  Tangerang, Indonesia 

• Led and managed OMNI-Channel Implementation, overseeing design and solutions delivery.
• Contributed to the management of core systems, including ERP, Marketplaces, Offline Stores, Couriers, and WMS implementation.
• Took the lead in managing the Product team, overseeing the product life cycle, roadmap, and system architecture.
• Played a significant role in designing Omni Channel, Corporate site, and Web Store solutions for Matahari.
• Held responsibility for the management of the Business Analyst and System Analyst team, gathering requirements from businesses and customers.
• Oversaw service level II management, focusing on problem-solving and solutions.
• Engaged with clients, vendors, and users to ensure effective communication and collaboration.

Head Of Omni & Integration  •  aCommerce - Ecommerce Solutions for Southeast Asia

Juli 2018 - January 2020  |  Jakarta, Indonesia 

• Orchestrated seamless integration between 3rd Party entities and aCommerce, including Marketplaces and 3PLs.
• Played a pivotal role in conceiving, enhancing, and overseeing internal products such as Channel Management Tools, Orders Management Systems, and Transport Management Systems.
• Led a dynamic team, emphasizing growth and a relentless commitment to product Quality, Reliability, and Visibility.
• Defined strategic product priorities, crafted comprehensive roadmaps, and ensured the successful delivery of solutions.
• Effectively managed complex client technology relationships of significant scale, engaging with key decision-makers and leaders at multiple levels.
• Collaborated closely with cross-functional divisions to collect and analyze requirements.
• Contributed to the development of customized architectures and integrations tailored to specific clients, including MAP Custom Integration, Adidas Custom Integration, Samsung EPP Integration, and Samsung Webstore Integration.

Tech Product Manager  •  aCommerce - E-commerce Solutions for Southeast Asia

July 2016 - July 2018  |  Jakarta, Indonesia

• Establish and manage communication with external 3rd-party technology/development teams to initiate and oversee integration with aCommerce.

• Translate communications with 3rd parties into clear, easily understood, and implementable requirements.

• Collaborate closely with other Department Heads to define product priorities and establish a product roadmap.

• Continuously explore external technologies that can enhance the Channels Management (Lazada, Shopee, Blibli, Tokopedia, Blanja) and 3PLs (JNE, J&T, Ninja Van, Grab, SAP) platforms.

• Act as the primary point of contact for technology inquiries related to Channels Management and 3PLs, facilitating smooth communication.

• Manage large and intricate client technology relationships across multiple levels, fostering insight, trust, and transparent information sharing among key decision-makers and leaders in client organizations.

• Assume responsibility for regional products and tailor solutions for specific countries, including Thailand, Indonesia, Malaysia, and the Philippines.

Website Project Manager  •  PT. Kreon (Gemscool)

Agustus 2014 - Juni 2016  | Jakarta, Indonesia 

• As a Project Manager, oversee and coordinate various aspects of digital marketing campaigns.
• Lead the creative idea development process for digital marketing campaigns, ensuring innovative and engaging concepts.
• Create concept ideas and storyboards, including mockups and wireframes, for websites and mobile applications.
• Develop user-centric design for UX/UI, enhancing the user experience and interface of digital products.
• Collaborate effectively with other divisions or external vendors to ensure seamless project execution.
• Schedule and manage online media promotions and online advertising, including SEO/SEM strategies to optimize online presence and visibility.
• Act as a Website Analyst, monitoring and reporting on website traffic and performance to identify areas for improvement.

Web Designer, UX/UI Designer  •  PT. Kreon (Gemscool)

August 2013 - August  2014  |  Jakarta, Indonesia

Product Manager  •  Nwire Media

February 2011 - August  2013  |  Jakarta, Indonesia