Timothy Francesco Tonazzini Customer Service/Help desk Kaunas, Lithuania Email. [email protected] PhoneCustomer Service/Help Desk Enthusiastic customer service representative with two years of retail experience responding to all manner of customer inquiries. Worked for five years as a Tour Leader, highlights include being awarded “Employee of the year” 3 years in a row and receiving 100% positive customer survey results at VBT Bicycling Vacations. I am currently looking to expand my work experience in the digital world. Skills Multilingual Customer Service Skills Cryptocurrency & Blockchain Teamwork & Collaboration Problem-Solving Deductive Reasoning

leader JuneMarch 2020 Ticketing & reservation Sonic star travel & tour Domestic and International ticketing Customer service JulyApril 2019 International air ticketing & reservation officer Airtout Myanmar Travel International air ticketing sales Customer services AugustJanuary 2018 Ticketing & reservation , customer service , sale Flymya.com B2B sales Ticketing & reservation ( such us; Hotels,Flights,Tour packages,Ballooning ) Domestic & International Ticketing Education C.V.E.C ticketing & reservation Amadeus,Sabre,GalileoAmerican Center EnglishB.E.H.S No 6 ( Botahtaung ) EconomySkills Word PowerPoint Excel internet & e-mail Strong Communication Skills Customer Service Management Sales & Customer Service Market Research Languages English — Fluent

done in a timely manner and everything meets code for inspection. Q.&A. Inspector • Con/Met JuneJanuary 2010 Inspected parts for semi tractor trailers and trucks. Made sure all parts met codes and and damaged or insufficient parts were sent back to be corrected. Sorted and packaged all parts after inspection passed. Loaded packages on trucks for shipment and completed all paperwork to assure correct parts are shipped. Education University of South Carolina Business management and accounting Skills Business Management Customer Service Marketing Administration Microsoft Office Communication Retail Sales Languages English — Professional

memiliki kompetensi teknis yang relevan dalam pelaporan data dan pengelolaan data yang baik. Pengalaman Kerja Administrasi Kredit • Bank BJB Cabang Bekasi JuliOktober 2017 | Bekasi, Indonesia Memberikan informasi kepada nasabah terhadap fasilitas kredit perbankan Menghimpun data Nasabah dalam proses menunjang operasional bisnis Mengelola basis data yang meningkatkan efisiensi akses informasi Customer Service • PT Harmonic Jaya Motor JanuariMaret 2018 | Bekasi, Indonesia Menghimpun data customer sebagai data penunjang dalam proses pengajuan klaim asuransi kendaraan Melakukan Follow Up kepada customer dalam menunjang operasional bisnis Memberikan pelayanan kepada customer dengan memberikan informasi lewat pengetahuan yang ada Kasir • PT Catur Mitra Sejati Sentosa JuliJuli 2024

Bootstrap. - Git, Linux, Azure DevOps, Docker. - Oracle, Redis, MongoDB. Taipei City, Taiwan MyWebsite / MyPortfolios Work Experience SeptemberJune 2022 Software Engineer (Java, Python) 國泰金控 Cathay Financial Holdings 【Job description】 Backend APIs development using Java for MyRewards App - Major services developed by me: E-Invoice service and push notification service. - Tech stack: Spring Framework, Spring Boot, Spring Cloud, Hibernate, Oracle, Redis, Maven, Git, Azure. Internal system(CMS) development for MyRewards App using Python. - Features including app content management, marketing event promotion, customer service issue tracking, database routine maintenance job, marketing report and

analytical and problem-solving skills, quickly identifying issues and proposing effective solutions. Financial Analysis:Utilizing financial data for industry and company analysis. 02,, 2017 Taipei, Taiwan Financial consultant CTBC BANK Communication Skills : Demonstrates excellent communication skills, with the ability to clearly explain complex financial concepts to customers and establish good communication and trust relationships. Resilience: Be able to handle work-related pressures and remains calm . Professional Integrity: Ethical standards and regulations, ensuring customers' best interests. EducationMing Chuan University ,Taipei,Taiwan Department of Banking and Finance. Year of Graduation: 2012 Skills Project...

internal sharing sessions to disseminate learnings and discuss the future directions for optimization . Projects and achievements Took over the ownership of MMT (Marketing Management Platform) , the operational platform of the subscription service. Clarified and tested all configuration details of subscription plans, created tickets to enhance UX and address system defects. Introduced integration tests to cover crucial user flows. Integrated a widely adopted design system tailored for the company's internal tools. Took over the ownership of the subscription data query tool on our customer service platform, rebuilt and redesigned the whole to...