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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
FCR/SLA/AHT). Conversation Skill facilitation and supervision. Recruiting CS Team Lead and representatives. Alphabit Fintech MayAugust 2022 Achievement: Establishment of FAQ/ Help Center by collaborating with PM and Marketing. Collaborating with colleagues to complete internal/ external document translation. Searching and analysing the highlight and downlight of various cryptocurrency wallets. Main Duties: Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels. Doing site-check regularly to ensure the statistics on the official websites display correctly. Tracking
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文
Past
Site Manager @PT Sam Segara Damai2023 ~ Present
・
Technical Support Engineer
Within three months
customer network device Handling IT Project MeiAgustus 2021 Cikarang, Indonesia Information Technology Engineer PT. Dalzon Chemicals Indonesia installing, supporting and maintaining new Computer hardware and software Managing email, CCTV, Absence device Managing the website and keeping internal networks running Suggesting and providing IT solutions to business and management problems Analysing and resolving faults SeptemberSeptember 2018 Jakarta, Indonesia System Engineer PT. Mitra Solusi Telematika Consult with users to determine hardware, software, and system functional specifications Analyze systems and define products. Installing, supporting and maintaining new internet infrastructure. Supervise, monitoring and securing internet and related systems. Perform
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Universitas Gunadarma
・
Manajemen Sistem Informasi
Staff Engineer @NextGen Healthcare India2019 ~ Present
・
Senior Software Developer
Within three months
focused .NET development, leveraging C#, SQL, MSI, Git, Bitbucket, and AWS to meet diverse needs. • Skilled in executing high-quality bug fixes with a commitment to excellence. • Specialized in designing efficient MSI packages for optimal software deployment. Senior Engineer, Development • Aptean MarchDecember 2019 • Expert in analysing requirements and engineering scalable, robust solutions. • Proficient in crafting clean, efficient code utilizing ASP.Net MVC, C#, and SQL. • Skilled in documenting processes and optimizing system performance. • Committed to continuous learning to remain at the forefront of technology advancements. Senior Software Engineer • CBSI
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
North Maharastra University, Jalgaon, Maharastra
・
Computer Science & Engineering
Facility Engineer @PT Krakatau Posco2016 ~ Present
・
Production Planner/Project Manager/Supply Chain/Logistics
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Institut Teknologi Bandung
・
Mechanical Engineering
Commercial Supervisor @CÔNG TY CỔ PHẦN ĐÔNG THƠ2022 ~ Present
・
nhân viên
Within one month
other documents, as required. Maintaining the office filing and record. Following the Company Policy and Regulations. Delivering goods as customers’ requirement Translating Technical Data Sheet of products Making a business plan annualy for the company Training new staff Approaching potential customers as upper manager's requirment Finding, Analysing and Comparing new suppliers to choose the best one for the company Taking care of current customers. Making import plan as customers’ production Making quotation for new customers Collaborating with suppliers to solve customers’ problems Checking and requiring supplier to amend import documents if any mistake Issuing invoices
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Đại học Công Nghiệp TPHCM
・
Tài Chính Ngân Hàng
Offline
Offline
Consultant ll @EY2023 ~ Present
・
Consultant
Within two months
streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure. Experienced in analysing Discovery results to maintain accurate CMDB records. Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities. Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Birla Institute of Technology and Science, Pilani
・
Computer ScienceLeader QC @PT. Oneject Indonesia2021 ~ Present
・
Senior Associate-Quality Control
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Universitas Mercu Buana
・
Bachelor's degree , Industrial EngineeringBusiness Marketing Manager @DEKA M.E.L.A. srl2023 ~ Present
・
Business Marketing Manager
Within one month
Employed
Full-time / Interested in working remotely
10-15 years
SDA Bocconi
・
Master's degree Sales Distribution and Marketing Operations
MOST COMMON THESIS TOPICS @Top Essay2017 ~ 2020
・
Within six months
collegial opinions, Supreme Court/Courts' guidelines, etc.). In the case of law theses, the use of sources requires extreme caution, and efforts must be made to check their relevance and timeliness. It is inevitable that as many scholarly positions as possible on a major legal issue should be collated. However, it should be borne in mind that legal scholars from different legal cultures may have significantly different views on similar or the same legal institutions. When analysing normative texts, it is necessary to compare the version of the text in forc...
Part-time / Interested in working remotely
6-10 years
SOFTWARE DEVELOPER @AMDOCS INDIA2012 ~ 2016
・
PRODUCT DEVELOPER
Within six months
logistics software to build a transparent cradle to cradle international trade logistic software. The product includes various modules like buy, move, sell and user management. Responsibilities: Developed microservices application. Architecting and designing the Rest API contracts. Working closely with product owners to understand the requirements and analysing third party API integration. Development of Software Versioning using Hash Versioning format for maintaining product releases. Setting and expanding test coverage of the project through unit and integration testing using test containers. Code reviews Mentoring junior people in the team. Architrave Gmbh, Software Developer, Feb
Full-time / Not interested in working remotely
6-10 years
Uttarakhand Technical University
・
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Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within two months
ServiceNow ITSM | CSA, CAD Certified | ITOM | HRSD | Custom Application | Agent Workspace
EY
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Software Engineer
Fields of Employment
Software, SaaS / Cloud Services
Work experience
4-6 years
Management
Skills
Languages
English
・
Fluent
Hindi
・
Fluent
Job search preferences
Positions
Consultant
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Birla Institute of Technology and Science, Pilani
Major
Computer Science
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent