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CakeResume Talent Search

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Japan
Taipei City, Taiwan
Taiwan
Tokyo, Japan
台北市, 台灣
台灣
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東京都, 日本
Customer Service
Management / Business
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Japan
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台灣
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東京都, 日本
Full-time
Canva
Communication
Communication & relationship-building skills. Listen attentively
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ERP
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Excel
Google Drive
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Yes
1-5 people
Within one month
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專案管理、業務助理、行銷助理、人事助理
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2014
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BenQ Corporation
ICOP Technology
PTSGI Group
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創威光電股份有限公司
萬象翻譯股份有限公司
Interested in working remotely
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English - Intermediate
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Avatar of Hsiao-Jen Cheng.
Active
Avatar of Hsiao-Jen Cheng.
Active
Hsiao-Jen Cheng
Project Manager Technical Support @BenQ Corporation
・
2019 ~ Present
Pre-sales/Technical Support
Within one month
document writing for product user manual, issue troubleshooting and product design, etc. - Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars - Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, EletronicaImproved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2% - Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer - Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms - ...
Educational Training
Customer Service
Troubleshooting
Employed
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
・
English Language and Literature
300+
Avatar of Yang Chih I.
Avatar of Yang Chih I.
Yang Chih I
Past
日文組專案經理 @萬象翻譯股份有限公司
・
2020 ~ 2023
專案管理、業務助理、行銷助理、人事助理
Within one month
部門資源並規劃流程 7.CAT工具(Trados、Memsource等)作業執行 8.其他主管交辦事項 工作成果： ・成本控制：每季皆控制少於目標成本2~5% 日本業務助理 • 創威光電股份有限公司 七月三月 2020 主要負責日本及歐洲地區銷售相關事務。 1. 協助業務人員產品
Google Drive
erp鼎新
TOEIC
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
日本平成國際大學
・
交換學生

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Avatar of Hsiao-Jen Cheng.
Hsiao-Jen Cheng
Project Manager Technical Support
Logo of BenQ Corporation.
BenQ Corporation
・
2019 ~ Present
Taipei, 台灣
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Customer Service Engineer, Account Manager, Solutions Consultant
Fields of Employment
Consumer Electronics, Hardware, Information Services
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Educational Training
Customer Service
Troubleshooting
Management Skills
Communication & relationship-building skills. Listen attentively
Solutions To Problems
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Pre-sales/Technical Support
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
Fu Jen Catholic University
Major
English Language and Literature
Print

Hsiao-Jen Cheng

+7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc.

  Taipei City, Taiwan  

Work Experience

Project Manager Technical Support

BenQ Corporation  •  June 2019 - Present

Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.

- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office

Technical Sales Engineer

ICOP Technology  •  October 2014 - May 2019

Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc.

- Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars
- Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, Eletronica 2018
- Improved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2%
- Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer
- Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms
- Coached new comer for technical sales team

Freelancer Translator

Self-employment  •  December 2013 - October 2014

Communicated and offered translation, proofreading, polishing service to companies and project owners.

- Subtitle translation for documentary film, Way out: D-Fight (2016)

Project Manager Assistant

PTSGI Group  •  February 2012 - December 2013

Proofread and polished translated documents and product menu in timely manner; communicated translated style, voice, and tone with translator and project managers for market feedback.

- Completed a 50,000-word polishing project in 7 workings days with project manager
- Main proofreader and polished for translation projects under time pressure

Education

Fu Jen Catholic University

English Language and Literature  •  2010 - 2014

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Oriental Institute of Technology 亞東技術學院

Communication Engineering  •  2003 - 2008

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Skills

  • Relationship Building
  • Account Management
  • Technical Writing
  • International Business
  • Problem Solving
  • Customer Support
  • Team Work
  • Cross-functional Team Building and Collaboration
  • Team Coordination
  • Product Service

Languages

  • English — Fluent
  • Chinese — Native or Bilingual
Resume
Profile
Print

Hsiao-Jen Cheng

+7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc.

  Taipei City, Taiwan  

Work Experience

Project Manager Technical Support

BenQ Corporation  •  June 2019 - Present

Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.

- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office

Technical Sales Engineer

ICOP Technology  •  October 2014 - May 2019

Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc.

- Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars
- Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, Eletronica 2018
- Improved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2%
- Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer
- Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms
- Coached new comer for technical sales team

Freelancer Translator

Self-employment  •  December 2013 - October 2014

Communicated and offered translation, proofreading, polishing service to companies and project owners.

- Subtitle translation for documentary film, Way out: D-Fight (2016)

Project Manager Assistant

PTSGI Group  •  February 2012 - December 2013

Proofread and polished translated documents and product menu in timely manner; communicated translated style, voice, and tone with translator and project managers for market feedback.

- Completed a 50,000-word polishing project in 7 workings days with project manager
- Main proofreader and polished for translation projects under time pressure

Education

Fu Jen Catholic University

English Language and Literature  •  2010 - 2014

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Oriental Institute of Technology 亞東技術學院

Communication Engineering  •  2003 - 2008

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Skills

  • Relationship Building
  • Account Management
  • Technical Writing
  • International Business
  • Problem Solving
  • Customer Support
  • Team Work
  • Cross-functional Team Building and Collaboration
  • Team Coordination
  • Product Service

Languages

  • English — Fluent
  • Chinese — Native or Bilingual