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Definition of Reputation Credits
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Working Experience
·Flight attendant • Cathay Pacific Airways Ltd.
Dec. 2008 - Feb. 2023
Employed by Cathay Pacific as a flight attendant. Promoted to be a flight purser in Apr. 2019.
．Managed the Premium Economy( PEY) and Economy(EY) Cabin Service
ensured the quality and the procedures up to the company standard.
．Managed the relationship with the title holders in PEY and EY
．Solved the variety of conflicts, problems and difficulties appeared in the
flight despite of the class and zone
．Ensured the safety related aspects up to the regulations and followed up
with the company police.
．Leaded the crew in PEY and EY and oriented the team gathered
．Managed the galley and the meals in the cabin. (the service flows,
hygiene and the special meal arrangement)
·PT • Carat Media Taiwan
July 2016 - Feb. 2022
．Assisted with the data collection of the client’s products on the variety of the media
．Calculated the amount of the media exposure
．Translate the proposal from the Chinese version to the English version
·Research assistance • National Chung Cheng University
Aug. 2007 - June 2008
Research assistance in Foreign Language and Literature Department
·English Tutor • Carat Media
2005-2008
English Tutor for junior high and senior high students in different periods
·PT • Taiwan Post Co., Ltd
June 2003 - Aug. 2003
Offered the parcel service
Education
2003 - 2008
National Chung Cheng University
Sep. 2003-Jun.2008
B.A. Literature ·June 2008
Double majors: Chinese Literature Department / Foreign Languages and Literature Department
2013 - 2017
National Taiwan University
Sep. 2013-Feb.2017
School of Professional Education and Continuing Studies, Graduate Credit Program in Business Administration
Hard Skills and Exercise
- Managed The Relationship with Customer and team member
- Organisation Skills
- MS Office knowledge
- Typing：
English typing: 40-50 wpm Chinese typing: 60-70 wpm - Yoga
- Swimming
- Badminton
Language
- English — Advanced
- Mandarin— Advanced
- Taiwanese dialect — Fair
Soft Skills
- Team Player
- Flexibility
- Coordination
- Problem Solving
- Handling Pressure
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Iris Chen
With over 10 years experiences in the airline
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offered delicate meals and service to passengers in Business class. Planning the arranging the working space and the flow to ensure the team members can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety of the issues to ensure the safe and smooth flight to everyone.
Working Experience
·Flight attendant • Cathay Pacific Airways Ltd.
Dec. 2008 - Feb. 2023
Employed by Cathay Pacific as a flight attendant. Promoted to be a flight purser in Apr. 2019.
．Managed the Premium Economy( PEY) and Economy(EY) Cabin Service
ensured the quality and the procedures up to the company standard.
．Managed the relationship with the title holders in PEY and EY
．Solved the variety of conflicts, problems and difficulties appeared in the
flight despite of the class and zone
．Ensured the safety related aspects up to the regulations and followed up
with the company police.
．Leaded the crew in PEY and EY and oriented the team gathered
．Managed the galley and the meals in the cabin. (the service flows,
hygiene and the special meal arrangement)
·PT • Carat Media Taiwan
July 2016 - Feb. 2022
．Assisted with the data collection of the client’s products on the variety of the media
．Calculated the amount of the media exposure
．Translate the proposal from the Chinese version to the English version
·Research assistance • National Chung Cheng University
Aug. 2007 - June 2008
Research assistance in Foreign Language and Literature Department
·English Tutor • Carat Media
2005-2008
English Tutor for junior high and senior high students in different periods
·PT • Taiwan Post Co., Ltd
June 2003 - Aug. 2003
Offered the parcel service
Education
2003 - 2008
National Chung Cheng University
Sep. 2003-Jun.2008
B.A. Literature ·June 2008
Double majors: Chinese Literature Department / Foreign Languages and Literature Department
2013 - 2017
National Taiwan University
Sep. 2013-Feb.2017
School of Professional Education and Continuing Studies, Graduate Credit Program in Business Administration
Hard Skills and Exercise
- Managed The Relationship with Customer and team member
- Organisation Skills
- MS Office knowledge
- Typing：
English typing: 40-50 wpm Chinese typing: 60-70 wpm - Yoga
- Swimming
- Badminton
Language
- English — Advanced
- Mandarin— Advanced
- Taiwanese dialect — Fair
Soft Skills
- Team Player
- Flexibility
- Coordination
- Problem Solving
- Handling Pressure