inline for business marketing and growth   •  inline 樂排股份有限公司

三月 2021 - Present

Operations Specialist  •  GoShare

一月 2020 - 九月 2020

- Led 7 members of the TCT team and optimized operation process of daily routine, successfully increasing 25% efficiency by data integration

- Optimized operation process of daily routine, successfully increasing 25% efficiency by data

integration.

- Built up a ticket monitoring system by excellent Excel skills to manage user’s inquiries, ensuring

issues from customers can be resolved within a required time and increasing the operational

efficiency by 10% time-saving.

City Operations Lead (City re-launcher)  •  Uber

十一月 2019 - 一月 2020

- Led a team of 6 members to identify and develop new rider and driver growth opportunities for

Taoyuan and overseeing all rider and driver projects while providing timely guidance to the

team.

- Monitored the marketplace and identify business problems and generate strategies to make

market equilibrium by proficient SQL ability and data analytical techniques.

- Planned and implemented CRM related project to rescue churn users and increase conversion

rate of new users became active users, it turns out 10% of churn users back to the platform and

growth 15% conversion rate of new users.

- Successfully Planned and conducted rider weekly promo by analysis weekly marketplace data

and various strategies.

- Relaunched Uber service in Taoyuan under the new business model (ren

替代役  •  國道龍潭分隊

十月 2018 - 十月 2019