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My job included answering customer questions and concerns, setting appointments for services and creating the tickets for service calls to establish billable hours, calculating fuel usage for outcalls and processing payments. I also handled minor IT needs of our customers via phone and e-mail. Became proficient in Microsoft Office particularly Excel, Remote Desktop software and Virtual Desktop enviroments in Windows 10. In my tenure I resolved customer issues in a timely and professional manner, frequently with first-contact resolution, leading to many maintaining their business relationship with the company for years to come. In April

Vsy Chen (CHEN, CHIEN-YU) Chief Marketing Officer with 19 years of experience in digital marketing and website design. Serving clients in both the government and corporate sectors. Dedicated in leading marketing professionals to meet goals. Skilled at organising complex tasks into processes to make them easy to implement for all team members. Taichung City, Taiwan / [email protected] Work Experience Getahead Ltd. • Apr 2023 ~ Present Founder & CEO ・ Apr 2023 ~ Present Getahead revolutionizes English education by merging technology with deep marketing insights, focusing on personalised, student-centric learning