Dallas-Fort Worth Metropolitan Area, TX, USA
Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support.
Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications.
Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I am a person who strives for maximum efficiency while ensuring satisfaction amongst customers/clients while continuing to meet deadlines with precise detail."
January 2022 - November 2023 (Dallas, Texas)
October 2021 - January 2022 (Richardson, Texas)
August 2019 - October 2021 (Plano, Texas)
*Currently, maintaining a United States federal government clearance that specifies Personal Identity Verification for Federal employees (extensive background check required)
Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard.
Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.
KNOWLEDGE, SKILLS & ABILITIES:
ESSENTIAL FUNCTIONS:
April 2019 - August 2019 (Plano, Texas)
November 2017 - February 2019 (Addison, Texas)
January 2017 - November 2017 (Dallas, Texas)
2012 - 2015
2010 - 2012
Dallas-Fort Worth Metropolitan Area, TX, USA
Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support.
Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications.
Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I am a person who strives for maximum efficiency while ensuring satisfaction amongst customers/clients while continuing to meet deadlines with precise detail."
January 2022 - November 2023 (Dallas, Texas)
October 2021 - January 2022 (Richardson, Texas)
August 2019 - October 2021 (Plano, Texas)
*Currently, maintaining a United States federal government clearance that specifies Personal Identity Verification for Federal employees (extensive background check required)
Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard.
Provide guidance on basic technical topics to Tier 1 Technical Support Analyst. Troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.
KNOWLEDGE, SKILLS & ABILITIES:
ESSENTIAL FUNCTIONS:
April 2019 - August 2019 (Plano, Texas)
November 2017 - February 2019 (Addison, Texas)
January 2017 - November 2017 (Dallas, Texas)
2012 - 2015
2010 - 2012