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De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
Software Developer Analyst @Accenture2016 ~ 2018
・
Senior Robotic Process Automation Developer
Más de un año
Indrajeet Roy Associate Consultant Automation Developer New Delhi, Delhi, India Analytical Robotic Process Automation Developer with around 8 years of experience designing and building Robotic Process Automation projects. An autonomous worker committed to providing high-quality services. Proficient in Blue Prism, Excel VBA, Python 3 Scripting along with VB.Net , C#.Net and ASP.net and in possession of a Bachelor’s in Computer Application from Indira Gandhi National Open University. Work Experience Associate Consultant - Automation Developer • Northern Trust Corporation FebruaryPresent 1) Working on software using C# to track the amount of
Empleado
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Indira Gandhi National Open University
・
Computer Applications
Fuera de línea
Fuera de línea
Customer Success Engineeer @Rigor2019 ~ 2020
・
Project Lead / Tech Lead / Team Lead / Technical Manager
Más de un año
development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower. Core Strengths Systems: Ubuntu, RedHat, Mac OSX, Windows Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence Programming Languages: Python, Ruby Frameworks: Ruby on Rails Certifications Apple Certified Technical Coordinator -- April 2013 Apple Certified Support Professional -- May 2013 Education Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012 Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present Experience CUSTOMER SUPPORT ENGINEER , DIGITALOCEAN; NEW YORK CITY —PRESENT Developing a consistent and
Empleado
A tiempo completo / Sólo a distancia
10-15 años
Thomas Edison State University
・
Information TechnologyEl plan de reclutamiento más ligero y eficaz
Busque currículums y tome la iniciativa de ponerse en contacto con los solicitantes de empleo para lograr una mayor eficacia en la contratación. La elección de cientos de empresas.
- Examinar todos los resultados de la búsqueda
- Acceso ilimitado para iniciar nuevas conversaciones
- currículos accesibles sólo para empresas de pago
- Ver dirección de correo electrónico y números de teléfono de los usuarios
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UI designer -UX
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Situación actual
Empleado
Progreso en la búsqueda de empleo
Professions
Customer Success Manager
Fields of Employment
Experiencia laboral
10-15 años
Management
Habilidades
Idiomas
English
・
Nativo o bilingüe
Korean
・
Principiante
Job search preferences
Posición
Project Lead / Tech Lead / Team Lead / Technical Manager
Tipo de trabajo
A tiempo completo
Ubicación
Salt Lake City, UT, USA, Seattle, WA, USA, Portland, OR, USA
A distancia
Sólo a distancia
Freelance
Sí, soy un autónomo amateur.
Educación
Escuela
Thomas Edison State University
Mayor
Information Technology
Joshu
a E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github
Summary
Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.
Core Strengths
Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails
Certifications
Education
Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present
Experience
CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
a E Dunbar Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Github
Summary
Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.
Core Strengths
Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails
Certifications
Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013
Education
Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present
Experience
CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
- Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
- Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
- Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
- Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
- Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
- Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
- Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
- Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
- Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.
Joshua E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github
Summary
Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.
Core Strengths
Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails
Certifications
Education
Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present
Experience
CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
a E Dunbar Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Github
Summary
Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.
Core Strengths
Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails
Certifications
Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013
Education
Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present
Experience
CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
- Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
- Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
- Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
- Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
- Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
- Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
- Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
- Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
- Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.