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India
New Delhi, India
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Indira Gandhi National Open University
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इंदिरा गांधी राष्ट्रीय मुक्त विश्वविद्यालय
India
New Delhi, India
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ASP.NET
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Senior Robotic Process Automation Developer
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Accenture
Armorblox
Convergys India Services
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Avatar of Indrajeet Roy.
Avatar of Indrajeet Roy.
Indrajeet Roy
Software Developer Analyst @Accenture
・
2016 ~ 2018
Senior Robotic Process Automation Developer
Plus d'1 an
Indrajeet Roy Associate Consultant Automation Developer New Delhi, Delhi, India Analytical Robotic Process Automation Developer with around 8 years of experience designing and building Robotic Process Automation projects. An autonomous worker committed to providing high-quality services. Proficient in Blue Prism, Excel VBA, Python 3 Scripting along with VB.Net , C#.Net and ASP.net and in possession of a Bachelor’s in Computer Application from Indira Gandhi National Open University. Work Experience Associate Consultant - Automation Developer • Northern Trust Corporation FebruaryPresent 1) Working on software using C# to track the amount of
Blue Prism
Excel VBA
C#
Employé
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Indira Gandhi National Open University
・
Computer Applications
Avatar of Joshua Dunbar.
Hors ligne
Avatar of Joshua Dunbar.
Hors ligne
Joshua Dunbar
Customer Success Engineeer @Rigor
・
2019 ~ 2020
Project Lead / Tech Lead / Team Lead / Technical Manager
Plus d'1 an
development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower. Core Strengths Systems: Ubuntu, RedHat, Mac OSX, Windows Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence Programming Languages: Python, Ruby Frameworks: Ruby on Rails Certifications Apple Certified Technical Coordinator -- April 2013 Apple Certified Support Professional -- May 2013 Education Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012 Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present Experience CUSTOMER SUPPORT ENGINEER , DIGITALOCEAN; NEW YORK CITY —PRESENT Developing a consistent and
Microsoft Suite
Google App Engine
Google Apps
Employé
Temps plein / Uniquement Travail à distance
10 à 15 ans
Thomas Edison State University
・
Information Technology
300+

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Plus d'1 an
Avatar of Joshua Dunbar.
Joshua Dunbar
Senior Customer Success Engineer
Logo of Armorblox.
Armorblox
・
2020 ~ Présent
United States
Professional Background
Statut Actuel
Employé
Progrès de la Recherche d'Emploi
Professions
Customer Success Manager
Fields of Employment
Expérience Professionnelle
10 à 15 ans
Management
Compétences
Microsoft Suite
Google App Engine
Google Apps
Ruby on Rails
SQL
NoSQL
Quality Assurance
Support and Training
Support Documentation
Leadership + Management
Empathy
RESTful API
Code Review
AWS EC2
Linux System Administration
MacOS Admin
Langues
English
・
Natif ou Bilingue
Korean
・
Débutant
Job search preferences
Position Désirée
Project Lead / Tech Lead / Team Lead / Technical Manager
Type d'emploi
Temps plein
Lieu Désiré
Salt Lake City, UT, USA, Seattle, WA, USA, Portland, OR, USA
Travail à distance
Uniquement Travail à distance
Freelance
Oui, je suis indépendant à temps partiel
Éducation
École
Thomas Edison State University
Spécialisation
Information Technology
Imprimer
JoshuJoshua E Dunbara E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github



Summary

Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.

Core Strengths

Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails

Certifications

Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013

Education

Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present

Experience

CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
  • Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
  • Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
  • Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
  • Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
  • Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
  • Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
  • Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
  • Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
  • Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.



Resume
Profile
Imprimer
JoshuJoshua E Dunbara E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github



Summary

Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.

Core Strengths

Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails

Certifications

Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013

Education

Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present

Experience

CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
  • Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
  • Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
  • Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
  • Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
  • Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
  • Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
  • Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
  • Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
  • Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.