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Definition of Reputation Credits
工作經歷
Career Break/Caregiving (Parents) • Career Break/Caregiving (Parents)
三月 2020 - Present
I came back to Taiwan from Vietnam in January 2020 and have stayed here until now because of COVID-19 outbreak and my aging parents(85 & 80) health issues.
My parents' health is stable and the pandemic seems to be coming to an end. I am ready to rejoin the workforce and seek a domestic or overseas job.
International Sales Representative • Lighting Manufacture ,OEM and Exporter (Taiwanese Enterprise)
十月 2019 - 三月 2020
●Cultivate trust and strong relationships with prospective and existing customers.
●Handle day –to- day emails and customer complaint to ensure all account queries are resolved professionally
●Maintain a high level of communication with internal teams and clients ensuring high service delivery
●Oversee the order qualifications and ensure all orders end up getting produced in the right manner and correct lead time.
●Assist international clients to inspect products and create internal inspection reports to production teams for correction and improvement
●Present inspection reports to client while client is hard to carry out inspection in Vietnam
●Offer quotations to potential and existing customers
●Monitor and achieve the timelines the product and sample development progress
●Communication with HQ in Taipei
●Coach Vietnamese team members
International Sales Manager • Furniture Manufacture, OEM and Exporter (Taiwanese Enterprises) for 7 Years and 10 Months
三月 2011 - 十月 2019
Period/Company/Workers#/Position
01/2019-10/2019- Latitude Tree Furniture VN JSC(1,500 Workers)-International Sales Manager
04/2014-03/2018-Greatree Industrial Corporation(1,700 Workers)- International Sales/Purchasing Supervisor/ Assistant to VP
03/2011-02/2014-Shing Mark Enterprises Co., Ltd(7,000 Workers)-International Sales
●Nurture rapport relationships with prospective and existing clients to understand their needs and pain points.
1.Accounts: Rooms to Go, La-Z-Boy, Riverside, Caracole, Bivona, etc.
2.My responsive and organized performance made clients trust me and drove orders and new projects up.
●Prospect potential business opportunities.
1.Developed a nursery-furniture client and got 5 containers of the first order.
2.34 containers of the first order were from a well-known American furniture wholesaler because I developed this wholesaler successfully.
●Lead Disney and Costco audits (Two audits were the first time that we undertook and no consultants to guide)
1.The Costco audit got 80 points in management.
2.The Disney audit wasn’t only passed but also got the American furniture retailer (ranking three) and the auditor's high recognition (only our factory and another furniture plant passed in Vietnam).
●Direct VIFA Vietnam International Furniture Show (from booth design to potential new project development).
●Execute daily emails, customer complaints and troubleshootings.
My strong follow-up skill made clients rest assured of close cooperation with me. Of course, the business grew and developed potential clients successfully.
●Offer a competitive quote to potential and existing clients and assist them with any quotation queries to resolve in a timely matter.
If the quotation didn’t meet the target, I would review the price with the R & D team based on firm construction and adjust materials to lower cost or discuss with the top management adjusting the quotation system.
●Oversee the entire order process to ensure timely deliveries and the highest quality, and follow up on payments.
One new and big group order was placed with 30 or 45 days lead time (first cutting was 90- 120 days in the industry) or the American well-known retailer would stop its long-time relationship with us. Everyone said it was an impossible task (since some hardwares were imported from China). But I did it on my own.
●Provide weekly status reports of orders to clients. Production schedule would be affected by unexpected conditions sometimes such as strikes (which are normal in Vietnam). I tried my best to let clients understand our dilemma when the issues couldn't be solved immediately. Of course, we would try to move shipments earlier to thank clients for their acceptance of unpunctual shipments.
●Daily tours of production lines ensured orders followed the production schedule to produce and QC/QA teams implemented quality checks or inspections.
I found one order (the ship date was close) that wasn’t arranged on the production line. I solved the problem between the production line and the production control department and the order shipped on time finally.
●Peform the product inspections with clients and record non-conformances to improve or correct the quality.
Inspections would have small issues, clients inspectors won’t release them sometimes. I convinced them to inspect more products or release this cutting with the promise that we would improve all the issues next cutting. 99% of inspections were passed after I worked closely with inspectors.
●Participate in production management meetings to help schedule jobs and ensure deadlines are met.
Key accounts’ orders would be a priority to be arranged. I would be hands-on in handling and overcoming all issues when my accounts’ orders would be delayed. Hence, on-time shipments were 95% of my accounts.
●Participate in QC/QA team meetings to understand manufacturing limitations, potential quality concerns, and remedial action.
●Project management from inception through to completion to ensure that project deadline is met.
I developed a few big group projects with an American well-known furniture retailer. An American engineer reviewed all samples and gave us three days to revise (the revision could be seen as redesigned). The second review had the same outcome, and revised samples were completed on time with limited time. Although the development was a tough task, we got orders after the High Point Show.
●Arrange the testing of finished products. For example, drop test.
●Be comfortable greeting all visitors in a friendly and professional manner.
I arranged factory tours to let visitors know we are a one-stop manufacturer with price, quality, and delivery advantages. So they were willing to build business relationships with us. 50% of visitors would request for quotations and samples.
●Update the company profile regularly.
The profile was used for email development and presentations of visitors.
●Register and renew American and Canadian law labels.
●Assist production teams to sell PB and MDF board
American client requested a person who was proven in English to work with, and CEO assigned
me to support the teams.
●Double as procurement supervisor and assistant to vice president.
Procurement supervisor
1.Negotiating the best price, lead time, and quality product.
I negotiated prices with suppliers while rising and could make a 2%-5% reduction. And in one case, one
supplier surged the price and I negotiated to go and forth and got the response that a mistake was made in the raise.
2.Review, check and approve purchase orders
I cross-check with my own data for every item of every order because many mistakes were found such as unit price, total amount, and currency. My eye for detail attitude lets the company avoid overpaying every month.
3.Formulate rules for purchasing and warehouse departments to follow.
Conflicts existed between two departments, I delved into their procedures and established rules and forms
for them to follow. Conflicts and complaints lessened after the rules were published.
4.Coach purchasing and warehouse team members
Vietnamese team members had no proven experience in follow-up, I guided them on the way to work with
suppliers to track or expedite delivery or went to their plant to rush our orders. 95% of orders could be online on time because two teams had follow-up skills.
Assistant to Vice President
1.Prepare and generate materials for the group's meetings.
2.Contact suppliers to ensure their large equipments would arrive on time to avoid production lines being
affected by any delay.
3.Manage outstanding payments to remain the positive cash flow.
I followed the payments based on export reports and found document issues put payments on hold by clients (I assisted the shipping team to handle documents’ issues) or clients delayed payments often (I held their shipments until getting payments).98% of dues were paid on time after I was involved in the management.
4.When VP was away, I filled in for him in most of his work except for production line tasks.
5.Organized donations: donated daily commodities to churches or temples that adopt orphans to give back to society.
Project Manager • British Trading Firm
四月 2018 - 九月 2018
●Maintain relationships with existing suppliers and source new suppliers from Alibaba
●Negotiate with suppliers to ensure best market price for each project
●Weekly conference call with Canada customer for orders status.
●Track status of orders with vendors to make sure orders should be ready on time and quality is compatible with requirements
●Liaison with freight forwarders including booking and query resolution
●Communication internally with QC workers located at various vendors locations to oversee production progress and quality
●Deal with all accounting transactions
International Sales Assistant • Garment/ Apparel Industry for 5 Years in Taiwan and 4 Months in Cambodia
五月 2003 - 三月 2008
Period/Company
03/2006-03/2008-Norman Textile Ltd (Trading Firm)
05/2003-05/2005-China Unique Co., Ltd ((Manufacture,OEM, Exporter)
●Maintain long-term relationships with clients.
1.I received praise from the sales manager of the Taiwanese trader (Tommy Hilfiger and Nautica brand) during the meeting as I was responsible for a new account well on my own.
2.I got promoted from assistant to international sales (as I went to the UK to study MBA, I gave up the chance).
●Generate manufacturing orders for overseas factories and oversee the entire process.
●Assist my supervisor to manage new projects from cradle to grave to ensure achieving the timelines of them.
●Examined development and production samples and sent them to clients for approval.
●Assist in the purchase of fabrics and accessories.
●English and Mandarin translation.
●Samples and files management.
Senior Accountant • Loover Industrial Co., Ltd (PCB Assembly Equipment Importer and Exporter )
三月 1997 - 四月 2003
●Eiting accounting vouchers and examining expenditures.
●Manual invoice issuing and cutting a cheque.
●Perform monthly closing and financial report preparation.
Financial reports were not accurate because the ex-accountant had no accounting background. The accuracy was 100% after I was in charge the position.
●Manage daily cash in/out
●AR and AP management.
I created AR and AP reports to understand revenue and expenditure details while the computer system wasn’t mature era.
●Daily bank account reconciliation Top management didn’t know the balance of accounts before I joined, I generated reports and daily reconciled to understand available funds.
●Handle domestic and international deliveries.
●Manage inventory and perform annual inventory count.
●Prepare related documents for tax and liaise with a CPA firm to assist with tax audits and tax returns.
●Process enrollment and withdrawal of National Health Insurance and Labour Insurance.
●Running errands (bank, tax bureau, post office, etc.)
International Sales Assistant • Excelco Corporation(Steel Material Importer and Exporter)
九月 1995 - 三月 1997
●Prepare shipping documents for customs clearance.
●Apply L/C and negotiation.
●Arrange deliveries
●Inventory management.
●Prepare bid documents
Tax Accountant • Accounting Firm
六月 1992 - 八月 1995
●Edit vouchers, financial reports, and fixed asset lists.
●File taxes (business tax, income tax, and individual income tax) .
●Buy invoices and send them to clients.
●Maintenance of statutory records for clients.
學歷
2008 - 2009
Brunel University, London
MBA
2003 - 2005
Shih Chien University, Taiwan
International Trade
1999 - 2002
Takming University of Science and Technology
International Trade
1989 - 1992
Yu Da High School of Commerce and Home Economics
Accounting
資格認證
Pre-Sessional English Language Programme for Academic Purposes
UK Brunel University West London
發照日期 九月 2008 · 永久有效
Intensive Course in English Studies
UK King's School Oxford：
發照日期 六月 2008 · 永久有效
English
Ming Chuan University：
發照日期 一月 2003 · 永久有效
Merchanting Trade
Taiwan External Trade Development Council
發照日期 四月 1996 · 永久有效
International Trade Practice
Taiwan External Trade Development Council)
發照日期 二月 1996 · 永久有效
Abacus Calculation: Level 2
Abacus & Mental Association of the R.O.C.
發照日期 二月 1992 · 永久有效
Mental Calculation: Level 3
Taiwan Chamber of Commerce
發照日期 二月 1990 · 永久有效
Certified Technician of Accounting: Level 3
The Commercial Vocational Education Society The Republic of China
發照日期 二月 1990 · 永久有效
技能
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English
工作經歷
Career Break/Caregiving (Parents) • Career Break/Caregiving (Parents)
三月 2020 - Present
I came back to Taiwan from Vietnam in January 2020 and have stayed here until now because of COVID-19 outbreak and my aging parents(85 & 80) health issues.
My parents' health is stable and the pandemic seems to be coming to an end. I am ready to rejoin the workforce and seek a domestic or overseas job.
International Sales Representative • Lighting Manufacture ,OEM and Exporter (Taiwanese Enterprise)
十月 2019 - 三月 2020
●Cultivate trust and strong relationships with prospective and existing customers.
●Handle day –to- day emails and customer complaint to ensure all account queries are resolved professionally
●Maintain a high level of communication with internal teams and clients ensuring high service delivery
●Oversee the order qualifications and ensure all orders end up getting produced in the right manner and correct lead time.
●Assist international clients to inspect products and create internal inspection reports to production teams for correction and improvement
●Present inspection reports to client while client is hard to carry out inspection in Vietnam
●Offer quotations to potential and existing customers
●Monitor and achieve the timelines the product and sample development progress
●Communication with HQ in Taipei
●Coach Vietnamese team members
International Sales Manager • Furniture Manufacture, OEM and Exporter (Taiwanese Enterprises) for 7 Years and 10 Months
三月 2011 - 十月 2019
Period/Company/Workers#/Position
01/2019-10/2019- Latitude Tree Furniture VN JSC(1,500 Workers)-International Sales Manager
04/2014-03/2018-Greatree Industrial Corporation(1,700 Workers)- International Sales/Purchasing Supervisor/ Assistant to VP
03/2011-02/2014-Shing Mark Enterprises Co., Ltd(7,000 Workers)-International Sales
●Nurture rapport relationships with prospective and existing clients to understand their needs and pain points.
1.Accounts: Rooms to Go, La-Z-Boy, Riverside, Caracole, Bivona, etc.
2.My responsive and organized performance made clients trust me and drove orders and new projects up.
●Prospect potential business opportunities.
1.Developed a nursery-furniture client and got 5 containers of the first order.
2.34 containers of the first order were from a well-known American furniture wholesaler because I developed this wholesaler successfully.
●Lead Disney and Costco audits (Two audits were the first time that we undertook and no consultants to guide)
1.The Costco audit got 80 points in management.
2.The Disney audit wasn’t only passed but also got the American furniture retailer (ranking three) and the auditor's high recognition (only our factory and another furniture plant passed in Vietnam).
●Direct VIFA Vietnam International Furniture Show (from booth design to potential new project development).
●Execute daily emails, customer complaints and troubleshootings.
My strong follow-up skill made clients rest assured of close cooperation with me. Of course, the business grew and developed potential clients successfully.
●Offer a competitive quote to potential and existing clients and assist them with any quotation queries to resolve in a timely matter.
If the quotation didn’t meet the target, I would review the price with the R & D team based on firm construction and adjust materials to lower cost or discuss with the top management adjusting the quotation system.
●Oversee the entire order process to ensure timely deliveries and the highest quality, and follow up on payments.
One new and big group order was placed with 30 or 45 days lead time (first cutting was 90- 120 days in the industry) or the American well-known retailer would stop its long-time relationship with us. Everyone said it was an impossible task (since some hardwares were imported from China). But I did it on my own.
●Provide weekly status reports of orders to clients. Production schedule would be affected by unexpected conditions sometimes such as strikes (which are normal in Vietnam). I tried my best to let clients understand our dilemma when the issues couldn't be solved immediately. Of course, we would try to move shipments earlier to thank clients for their acceptance of unpunctual shipments.
●Daily tours of production lines ensured orders followed the production schedule to produce and QC/QA teams implemented quality checks or inspections.
I found one order (the ship date was close) that wasn’t arranged on the production line. I solved the problem between the production line and the production control department and the order shipped on time finally.
●Peform the product inspections with clients and record non-conformances to improve or correct the quality.
Inspections would have small issues, clients inspectors won’t release them sometimes. I convinced them to inspect more products or release this cutting with the promise that we would improve all the issues next cutting. 99% of inspections were passed after I worked closely with inspectors.
●Participate in production management meetings to help schedule jobs and ensure deadlines are met.
Key accounts’ orders would be a priority to be arranged. I would be hands-on in handling and overcoming all issues when my accounts’ orders would be delayed. Hence, on-time shipments were 95% of my accounts.
●Participate in QC/QA team meetings to understand manufacturing limitations, potential quality concerns, and remedial action.
●Project management from inception through to completion to ensure that project deadline is met.
I developed a few big group projects with an American well-known furniture retailer. An American engineer reviewed all samples and gave us three days to revise (the revision could be seen as redesigned). The second review had the same outcome, and revised samples were completed on time with limited time. Although the development was a tough task, we got orders after the High Point Show.
●Arrange the testing of finished products. For example, drop test.
●Be comfortable greeting all visitors in a friendly and professional manner.
I arranged factory tours to let visitors know we are a one-stop manufacturer with price, quality, and delivery advantages. So they were willing to build business relationships with us. 50% of visitors would request for quotations and samples.
●Update the company profile regularly.
The profile was used for email development and presentations of visitors.
●Register and renew American and Canadian law labels.
●Assist production teams to sell PB and MDF board
American client requested a person who was proven in English to work with, and CEO assigned
me to support the teams.
●Double as procurement supervisor and assistant to vice president.
Procurement supervisor
1.Negotiating the best price, lead time, and quality product.
I negotiated prices with suppliers while rising and could make a 2%-5% reduction. And in one case, one
supplier surged the price and I negotiated to go and forth and got the response that a mistake was made in the raise.
2.Review, check and approve purchase orders
I cross-check with my own data for every item of every order because many mistakes were found such as unit price, total amount, and currency. My eye for detail attitude lets the company avoid overpaying every month.
3.Formulate rules for purchasing and warehouse departments to follow.
Conflicts existed between two departments, I delved into their procedures and established rules and forms
for them to follow. Conflicts and complaints lessened after the rules were published.
4.Coach purchasing and warehouse team members
Vietnamese team members had no proven experience in follow-up, I guided them on the way to work with
suppliers to track or expedite delivery or went to their plant to rush our orders. 95% of orders could be online on time because two teams had follow-up skills.
Assistant to Vice President
1.Prepare and generate materials for the group's meetings.
2.Contact suppliers to ensure their large equipments would arrive on time to avoid production lines being
affected by any delay.
3.Manage outstanding payments to remain the positive cash flow.
I followed the payments based on export reports and found document issues put payments on hold by clients (I assisted the shipping team to handle documents’ issues) or clients delayed payments often (I held their shipments until getting payments).98% of dues were paid on time after I was involved in the management.
4.When VP was away, I filled in for him in most of his work except for production line tasks.
5.Organized donations: donated daily commodities to churches or temples that adopt orphans to give back to society.
Project Manager • British Trading Firm
四月 2018 - 九月 2018
●Maintain relationships with existing suppliers and source new suppliers from Alibaba
●Negotiate with suppliers to ensure best market price for each project
●Weekly conference call with Canada customer for orders status.
●Track status of orders with vendors to make sure orders should be ready on time and quality is compatible with requirements
●Liaison with freight forwarders including booking and query resolution
●Communication internally with QC workers located at various vendors locations to oversee production progress and quality
●Deal with all accounting transactions
International Sales Assistant • Garment/ Apparel Industry for 5 Years in Taiwan and 4 Months in Cambodia
五月 2003 - 三月 2008
Period/Company
03/2006-03/2008-Norman Textile Ltd (Trading Firm)
05/2003-05/2005-China Unique Co., Ltd ((Manufacture,OEM, Exporter)
●Maintain long-term relationships with clients.
1.I received praise from the sales manager of the Taiwanese trader (Tommy Hilfiger and Nautica brand) during the meeting as I was responsible for a new account well on my own.
2.I got promoted from assistant to international sales (as I went to the UK to study MBA, I gave up the chance).
●Generate manufacturing orders for overseas factories and oversee the entire process.
●Assist my supervisor to manage new projects from cradle to grave to ensure achieving the timelines of them.
●Examined development and production samples and sent them to clients for approval.
●Assist in the purchase of fabrics and accessories.
●English and Mandarin translation.
●Samples and files management.
Senior Accountant • Loover Industrial Co., Ltd (PCB Assembly Equipment Importer and Exporter )
三月 1997 - 四月 2003
●Eiting accounting vouchers and examining expenditures.
●Manual invoice issuing and cutting a cheque.
●Perform monthly closing and financial report preparation.
Financial reports were not accurate because the ex-accountant had no accounting background. The accuracy was 100% after I was in charge the position.
●Manage daily cash in/out
●AR and AP management.
I created AR and AP reports to understand revenue and expenditure details while the computer system wasn’t mature era.
●Daily bank account reconciliation Top management didn’t know the balance of accounts before I joined, I generated reports and daily reconciled to understand available funds.
●Handle domestic and international deliveries.
●Manage inventory and perform annual inventory count.
●Prepare related documents for tax and liaise with a CPA firm to assist with tax audits and tax returns.
●Process enrollment and withdrawal of National Health Insurance and Labour Insurance.
●Running errands (bank, tax bureau, post office, etc.)
International Sales Assistant • Excelco Corporation(Steel Material Importer and Exporter)
九月 1995 - 三月 1997
●Prepare shipping documents for customs clearance.
●Apply L/C and negotiation.
●Arrange deliveries
●Inventory management.
●Prepare bid documents
Tax Accountant • Accounting Firm
六月 1992 - 八月 1995
●Edit vouchers, financial reports, and fixed asset lists.
●File taxes (business tax, income tax, and individual income tax) .
●Buy invoices and send them to clients.
●Maintenance of statutory records for clients.
學歷
2008 - 2009
Brunel University, London
MBA
2003 - 2005
Shih Chien University, Taiwan
International Trade
1999 - 2002
Takming University of Science and Technology
International Trade
1989 - 1992
Yu Da High School of Commerce and Home Economics
Accounting
資格認證
Pre-Sessional English Language Programme for Academic Purposes
UK Brunel University West London
發照日期 九月 2008 · 永久有效
Intensive Course in English Studies
UK King's School Oxford：
發照日期 六月 2008 · 永久有效
English
Ming Chuan University：
發照日期 一月 2003 · 永久有效
Merchanting Trade
Taiwan External Trade Development Council
發照日期 四月 1996 · 永久有效
International Trade Practice
Taiwan External Trade Development Council)
發照日期 二月 1996 · 永久有效
Abacus Calculation: Level 2
Abacus & Mental Association of the R.O.C.
發照日期 二月 1992 · 永久有效
Mental Calculation: Level 3
Taiwan Chamber of Commerce
發照日期 二月 1990 · 永久有效
Certified Technician of Accounting: Level 3
The Commercial Vocational Education Society The Republic of China
發照日期 二月 1990 · 永久有效
技能
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English