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On
4-6 years
6-10 years
10-15 years
More than 15 years
National Taiwan University
Staff Front-End Developer @Ingenta Inc.2021 ~ Present
・
Senior software engineer
Within one month
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
National Taiwan University
・
Electrical EngineeringSenior Product Manager @水滴股份有限公司 Credidi.inc2021 ~ Present
・
Senior Product Manager
More than one year
Employed
Full-time / Interested in working remotely
6-10 years
National Taiwan University
・
Bachelor of Science in Electrical EngineeringSenior iOS Developer @LINE Taiwan Limited2020 ~ Present
・
App Team Lead, Senior iOS Developer
More than one year
Employed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Computer Science
Co-Founder & CEO @portto 門戶科技 | Blocto2019 ~ Present
・
Project Lead / Tech Lead / Team Lead / Technical Manager
Within two months
understanding of crypto traders/investors makes us uniquely positioned to help our clients achieve successful ICOs. We helped Cybermiles (CMT) raise 84,000 ETH in just 48 hours. I built a large portion of our industry leading exchange interface and led the client side team, including web, iOS and Android. 17 Media, Senior Frontend Developer, Apr 2017 ~ AugMedia is the top livestream company in Taiwan. I was in a team of two people in charge of building the livestream WebApp, 17.live, from ground up. The WebApp uses state of the art frontend
Employed
・
Not open to opportunities
Full-time / Not interested in working remotely
10-15 years
National Taiwan University
・
Electrical Engineering
iOS Developer @CMoney全曜財經資訊股份有限公司2019 ~ Present
・
Senior iOS Developer
Within one month
Marvin Lin ．iOS developer, experienced to macOS App. ．Experienced to RESTful API and GraphQL connection. ．Experienced with Scrum workflow. ．Personal iOS App - King of Song Quiz - https://itunes.apple.com/app/id．Experienced of Continuous Integration (CI). Team city with GitLab. ．Experienced with Firebase service. Realtime database, authentication, crashlytics, etc... ．Trilingual - Native in Mandarin, fluent in English and Japanese (JLPT N2). iOS Developer 城市，TW [email protected] 工作經歷 honestBee, iOS Engineer, Mar 2019 ~ 現在 Developing new
Reputation Credits2
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
National Taiwan University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Service / Support, CRM Specialist, Customer Success Manager
Fields of Employment
Internet, SaaS / Cloud Services, Information Services
Work experience
1-2 years work experience (Less than 1 year relevant)
Management
None
Skills
Languages
English
・
Professional
Job search preferences
Positions
Customer Support
Job types
Part-time
Locations
Remote
Remote Only
Freelance
Yes, I freelance in my spare time
Educations
School
National Taiwan University
Major
Bachelor
Mae Wang
Taipei City, Taiwan
I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!
Working Experiences
Regional Merchant Success Intern • SHOPLINE
Jul 2021 - Mar 2022
Support users' online business operations and inquires
- Resolve user's requests, issues or questions via Intercom online chat
- Improve the response time to within 20 mins
- Maintain a high conversation rating (Awesome rating 100%)
- Maintain and translate FAQs according to the latest product version update
- Help new users onboard through online chat or Zoom call
- Built Intercom custom bot and increased conversation effectiveness
- Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list
Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances
- Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
- Provide weekly and monthly customer service reports using Google Sheets
Collaborate with the product team on optimizing product and solving product issues
- New features' interface localization
- New feature's announcement
- Coordinate between users and the product team on solving product issues
- Record users' request and feedback for the product team
International Sales Associate • Asia Vital Components Co., Ltd.
Aug 2020 - Apr 2021
Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.
- Manage purchase orders and monitor product shipping schedules
- Optimize and coordinate projects with clients
- Provide timely quotation for clients
- Track and report on sales performance and inventory
Education
Sep 2016 - Jun 2020
National Taiwan University
Bachelor's Degree in Foreign Languages and Literature
Skills
Productivity Software
- Advanced in Google Sheet/Excel
- Familiar with Intercom, Zendesk
- Experienced with Notion, Confluence, Jira, and Slack
- Experienced in both Mac IOS system and Windows
User Experience
- User testing
- Product usability testing
- Product interface localization (English - Chinese translation)
Customer Service
- Product onboarding
- Customer Issue resolution
Language
- Mandarin Chinese (Native)
- English (TOEIC 970)
- Eng - Chi Translation
- Typing speed
- Traditional Chinese 54 WPM
- Simplified Chinese 52 WPM
- English 45 WPM
Mae Wang
Taipei City, Taiwan
I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!
Working Experiences
Regional Merchant Success Intern • SHOPLINE
Jul 2021 - Mar 2022
Support users' online business operations and inquires
- Resolve user's requests, issues or questions via Intercom online chat
- Improve the response time to within 20 mins
- Maintain a high conversation rating (Awesome rating 100%)
- Maintain and translate FAQs according to the latest product version update
- Help new users onboard through online chat or Zoom call
- Built Intercom custom bot and increased conversation effectiveness
- Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list
Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances
- Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
- Provide weekly and monthly customer service reports using Google Sheets
Collaborate with the product team on optimizing product and solving product issues
- New features' interface localization
- New feature's announcement
- Coordinate between users and the product team on solving product issues
- Record users' request and feedback for the product team
International Sales Associate • Asia Vital Components Co., Ltd.
Aug 2020 - Apr 2021
Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.
- Manage purchase orders and monitor product shipping schedules
- Optimize and coordinate projects with clients
- Provide timely quotation for clients
- Track and report on sales performance and inventory
Education
Sep 2016 - Jun 2020
National Taiwan University
Bachelor's Degree in Foreign Languages and Literature
Skills
Productivity Software
- Advanced in Google Sheet/Excel
- Familiar with Intercom, Zendesk
- Experienced with Notion, Confluence, Jira, and Slack
- Experienced in both Mac IOS system and Windows
User Experience
- User testing
- Product usability testing
- Product interface localization (English - Chinese translation)
Customer Service
- Product onboarding
- Customer Issue resolution
Language
- Mandarin Chinese (Native)
- English (TOEIC 970)
- Eng - Chi Translation
- Typing speed
- Traditional Chinese 54 WPM
- Simplified Chinese 52 WPM
- English 45 WPM