CakeResume Talent Search

上級
On
4〜6年
6〜10年
10〜15年
15年以上
National Taiwan University
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Avatar of the user.
Staff Front-End Developer @Ingenta Inc.
2021 ~ 現在
Senior software engineer
1ヶ月以内
JavaScript
React.js
Front-end Development
就職中
就職を希望していません
フルタイム / リモートワークに興味あり
6〜10年
National Taiwan University
Electrical Engineering
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Senior Product Manager @水滴股份有限公司 Credidi.inc
2021 ~ 現在
Senior Product Manager
1年以上
Improvement
Analytical Thinking
Prioritization
就職中
フルタイム / リモートワークに興味あり
6〜10年
National Taiwan University
Bachelor of Science in Electrical Engineering
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Avatar of the user.
Senior iOS Developer @LINE Taiwan Limited
2020 ~ 現在
App Team Lead, Senior iOS Developer
1年以上
iOS
Objective-C
JavaScript
就職中
フルタイム / リモートワークに興味あり
4〜6年
National Taiwan University
Computer Science
Avatar of 李玄.
Avatar of 李玄.
Co-Founder & CEO @portto 門戶科技 | Blocto
2019 ~ 現在
Project Lead / Tech Lead / Team Lead / Technical Manager
2ヶ月以内
understanding of crypto traders/investors makes us uniquely positioned to help our clients achieve successful ICOs. We helped Cybermiles (CMT) raise 84,000 ETH in just 48 hours. I built a large portion of our industry leading exchange interface and led the client side team, including web, iOS and Android. 17 Media, Senior Frontend Developer, Apr 2017 ~ AugMedia is the top livestream company in Taiwan. I was in a team of two people in charge of building the livestream WebApp, 17.live, from ground up. The WebApp uses state of the art frontend
JavaScript
React.js
Node.js
就職中
就職を希望していません
フルタイム / リモートワークに興味なし
10〜15年
National Taiwan University
Electrical Engineering
Avatar of Marvin Lin.
Avatar of Marvin Lin.
iOS Developer @CMoney全曜財經資訊股份有限公司
2019 ~ 現在
Senior iOS Developer
1ヶ月以内
Marvin Lin .iOS developer, experienced to macOS App. .Experienced to RESTful API and GraphQL connection. .Experienced with Scrum workflow. .Personal iOS App - King of Song Quiz - https://itunes.apple.com/app/id.Experienced of Continuous Integration (CI). Team city with GitLab. .Experienced with Firebase service. Realtime database, authentication, crashlytics, etc... .Trilingual - Native in Mandarin, fluent in English and Japanese (JLPT N2). iOS Developer 城市,TW [email protected] 工作經歷 honestBee, iOS Engineer, Mar 2019 ~ 現在 Developing new
IOS
Objective-C/Swift
SwiftUI
Reputation Credits2
就職中
就職を希望していません
フルタイム / リモートワークに興味あり
6〜10年
National Taiwan University
Material Science

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  • 有料企業にのみ履歴書を公開
  • ユーザーのメールアドレスと電話番号を確認
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2
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3
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UI designer -UX
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上級プランにアップグレードして、CakeResume限定の何百万の履歴書など、すべての検索結果を閲覧しましょう。

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
2ヶ月以内
Customer Success
Taipei City, 台灣
Professional Background
現在の状況
無職
求人検索の進捗
Professions
Customer Service / Support, CRM Specialist, Customer Success Manager
Fields of Employment
インターネット, Saas/クラウドサービス, Information Services
職務経験
1〜2年の職務経験(1年未満関連)
Management
なし
スキル
Microsoft Office Suite
Mandarin Chinese
English
Translation
Google Workspace
Online Customer Support
言語
English
ビジネスレベル
Job search preferences
希望のポジション
Customer Support
求人タイプ
パートタイム
希望の勤務地
リモートワーク
リモートワークのみ
Freelance
はい、私はアマチュアのフリーランスです。
学歴
学校
National Taiwan University
専攻
Bachelor
印刷

Mae Wang

  Taipei City, Taiwan

I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!

Working Experiences

Regional Merchant Success Intern  •  SHOPLINE

Jul 2021 - Mar 2022

Support users' online business operations and inquires 

  • Resolve user's requests, issues or questions via Intercom online chat
    • Improve the response time to within 20 mins
    • Maintain a high conversation rating (Awesome rating 100%)
  • Maintain and translate FAQs according to the latest product version update
  • Help new users onboard through online chat or Zoom call
    • Built Intercom custom bot and increased conversation effectiveness
    • Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list

Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances

  • Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
  • Provide weekly and monthly customer service reports using Google Sheets

Collaborate with the product team on optimizing product and solving product issues

  • New features' interface localization 
  • New feature's announcement
  • Coordinate between users and the product team on solving product issues
  • Record users' request and feedback for the product team

International Sales Associate  • Asia Vital Components Co., Ltd.

Aug 2020 - Apr 2021

Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.

  • Manage purchase orders and monitor product shipping schedules  
  • Optimize and coordinate projects with clients
  • Provide timely quotation for clients
  • Track and report on sales performance and inventory

Education

Sep 2016 - Jun 2020

National Taiwan University

Bachelor's Degree in Foreign Languages and Literature

Skills

Productivity Software


  • Advanced in Google Sheet/Excel
  • Familiar with Intercom, Zendesk
  • Experienced with Notion, Confluence, Jira, and Slack
  • Experienced in both Mac IOS system and Windows

User Experience


  • User testing
  • Product usability testing
  • Product interface localization (English - Chinese translation)

Customer Service


  • Product onboarding
  • Customer Issue resolution

Language


  • Mandarin Chinese (Native)
  • English (TOEIC 970)
  • Eng - Chi Translation
  • Typing speed
    • Traditional Chinese 54 WPM
    • Simplified Chinese 52 WPM
    • English 45 WPM
Resume
プロフィール

Mae Wang

  Taipei City, Taiwan

I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!

Working Experiences

Regional Merchant Success Intern  •  SHOPLINE

Jul 2021 - Mar 2022

Support users' online business operations and inquires 

  • Resolve user's requests, issues or questions via Intercom online chat
    • Improve the response time to within 20 mins
    • Maintain a high conversation rating (Awesome rating 100%)
  • Maintain and translate FAQs according to the latest product version update
  • Help new users onboard through online chat or Zoom call
    • Built Intercom custom bot and increased conversation effectiveness
    • Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list

Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances

  • Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
  • Provide weekly and monthly customer service reports using Google Sheets

Collaborate with the product team on optimizing product and solving product issues

  • New features' interface localization 
  • New feature's announcement
  • Coordinate between users and the product team on solving product issues
  • Record users' request and feedback for the product team

International Sales Associate  • Asia Vital Components Co., Ltd.

Aug 2020 - Apr 2021

Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.

  • Manage purchase orders and monitor product shipping schedules  
  • Optimize and coordinate projects with clients
  • Provide timely quotation for clients
  • Track and report on sales performance and inventory

Education

Sep 2016 - Jun 2020

National Taiwan University

Bachelor's Degree in Foreign Languages and Literature

Skills

Productivity Software


  • Advanced in Google Sheet/Excel
  • Familiar with Intercom, Zendesk
  • Experienced with Notion, Confluence, Jira, and Slack
  • Experienced in both Mac IOS system and Windows

User Experience


  • User testing
  • Product usability testing
  • Product interface localization (English - Chinese translation)

Customer Service


  • Product onboarding
  • Customer Issue resolution

Language


  • Mandarin Chinese (Native)
  • English (TOEIC 970)
  • Eng - Chi Translation
  • Typing speed
    • Traditional Chinese 54 WPM
    • Simplified Chinese 52 WPM
    • English 45 WPM