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4-6 năm
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National Taiwan University
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Staff Front-End Developer @Ingenta Inc.
2021 ~ Hiện tại
Senior software engineer
Trong vòng một tháng
JavaScript
React.js
Front-end Development
Đã có việc làm
Tắt trạng thái tìm việc
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
National Taiwan University
Electrical Engineering
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Senior Product Manager @水滴股份有限公司 Credidi.inc
2021 ~ Hiện tại
Senior Product Manager
Hơn một năm
Improvement
Analytical Thinking
Prioritization
Đã có việc làm
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
National Taiwan University
Bachelor of Science in Electrical Engineering
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Senior iOS Developer @LINE Taiwan Limited
2020 ~ Hiện tại
App Team Lead, Senior iOS Developer
Hơn một năm
iOS
Objective-C
JavaScript
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Full-time / Quan tâm đến làm việc từ xa
4-6 năm
National Taiwan University
Computer Science
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Co-Founder & CEO @portto 門戶科技 | Blocto
2019 ~ Hiện tại
Project Lead / Tech Lead / Team Lead / Technical Manager
Trong vòng hai tháng
understanding of crypto traders/investors makes us uniquely positioned to help our clients achieve successful ICOs. We helped Cybermiles (CMT) raise 84,000 ETH in just 48 hours. I built a large portion of our industry leading exchange interface and led the client side team, including web, iOS and Android. 17 Media, Senior Frontend Developer, Apr 2017 ~ AugMedia is the top livestream company in Taiwan. I was in a team of two people in charge of building the livestream WebApp, 17.live, from ground up. The WebApp uses state of the art frontend
JavaScript
React.js
Node.js
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Tắt trạng thái tìm việc
Full-time / Không quan tâm đến làm việc từ xa
10-15 năm
National Taiwan University
Electrical Engineering
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Avatar of Marvin Lin.
iOS Developer @CMoney全曜財經資訊股份有限公司
2019 ~ Hiện tại
Senior iOS Developer
Trong vòng một tháng
Marvin Lin .iOS developer, experienced to macOS App. .Experienced to RESTful API and GraphQL connection. .Experienced with Scrum workflow. .Personal iOS App - King of Song Quiz - https://itunes.apple.com/app/id.Experienced of Continuous Integration (CI). Team city with GitLab. .Experienced with Firebase service. Realtime database, authentication, crashlytics, etc... .Trilingual - Native in Mandarin, fluent in English and Japanese (JLPT N2). iOS Developer 城市,TW [email protected] 工作經歷 honestBee, iOS Engineer, Mar 2019 ~ 現在 Developing new
IOS
Objective-C/Swift
SwiftUI
Reputation Credits2
Đã có việc làm
Tắt trạng thái tìm việc
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
National Taiwan University
Material Science

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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Trong vòng hai tháng
Customer Success
Taipei City, 台灣
Professional Background
Tình trạng hiện tại
Thất nghiệp
Tiến trình tìm việc
Professions
Tư vấn, hỗ trợ dịch vụ khách hàng, Chăm sóc khách hàng, Giám đốc chăm sóc khách hàng
Fields of Employment
Internet, SaaS/ Điện toán đám mây, Dịch vụ cung cấp thông tin
Kinh nghiệm làm việc
1-2 năm kinh nghiệm làm việc (Dưới 1 năm liên quan)
Management
Chưa có
Kỹ năng
Microsoft Office Suite
Mandarin Chinese
English
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Google Workspace
Online Customer Support
Ngôn ngữ
English
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Job search preferences
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Customer Support
Loại hình công việc
Part-time
Địa điểm
Làm việc từ xa
Chỉ làm việc từ xa
Freelance
Đúng, tôi là một freelancer nghiệp dư.
Học vấn
Trường học
National Taiwan University
Chuyên ngành
Bachelor
In

Mae Wang

  Taipei City, Taiwan

I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!

Working Experiences

Regional Merchant Success Intern  •  SHOPLINE

Jul 2021 - Mar 2022

Support users' online business operations and inquires 

  • Resolve user's requests, issues or questions via Intercom online chat
    • Improve the response time to within 20 mins
    • Maintain a high conversation rating (Awesome rating 100%)
  • Maintain and translate FAQs according to the latest product version update
  • Help new users onboard through online chat or Zoom call
    • Built Intercom custom bot and increased conversation effectiveness
    • Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list

Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances

  • Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
  • Provide weekly and monthly customer service reports using Google Sheets

Collaborate with the product team on optimizing product and solving product issues

  • New features' interface localization 
  • New feature's announcement
  • Coordinate between users and the product team on solving product issues
  • Record users' request and feedback for the product team

International Sales Associate  • Asia Vital Components Co., Ltd.

Aug 2020 - Apr 2021

Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.

  • Manage purchase orders and monitor product shipping schedules  
  • Optimize and coordinate projects with clients
  • Provide timely quotation for clients
  • Track and report on sales performance and inventory

Education

Sep 2016 - Jun 2020

National Taiwan University

Bachelor's Degree in Foreign Languages and Literature

Skills

Productivity Software


  • Advanced in Google Sheet/Excel
  • Familiar with Intercom, Zendesk
  • Experienced with Notion, Confluence, Jira, and Slack
  • Experienced in both Mac IOS system and Windows

User Experience


  • User testing
  • Product usability testing
  • Product interface localization (English - Chinese translation)

Customer Service


  • Product onboarding
  • Customer Issue resolution

Language


  • Mandarin Chinese (Native)
  • English (TOEIC 970)
  • Eng - Chi Translation
  • Typing speed
    • Traditional Chinese 54 WPM
    • Simplified Chinese 52 WPM
    • English 45 WPM
Resume
Hồ sơ của tôi

Mae Wang

  Taipei City, Taiwan

I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!

Working Experiences

Regional Merchant Success Intern  •  SHOPLINE

Jul 2021 - Mar 2022

Support users' online business operations and inquires 

  • Resolve user's requests, issues or questions via Intercom online chat
    • Improve the response time to within 20 mins
    • Maintain a high conversation rating (Awesome rating 100%)
  • Maintain and translate FAQs according to the latest product version update
  • Help new users onboard through online chat or Zoom call
    • Built Intercom custom bot and increased conversation effectiveness
    • Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list

Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances

  • Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
  • Provide weekly and monthly customer service reports using Google Sheets

Collaborate with the product team on optimizing product and solving product issues

  • New features' interface localization 
  • New feature's announcement
  • Coordinate between users and the product team on solving product issues
  • Record users' request and feedback for the product team

International Sales Associate  • Asia Vital Components Co., Ltd.

Aug 2020 - Apr 2021

Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.

  • Manage purchase orders and monitor product shipping schedules  
  • Optimize and coordinate projects with clients
  • Provide timely quotation for clients
  • Track and report on sales performance and inventory

Education

Sep 2016 - Jun 2020

National Taiwan University

Bachelor's Degree in Foreign Languages and Literature

Skills

Productivity Software


  • Advanced in Google Sheet/Excel
  • Familiar with Intercom, Zendesk
  • Experienced with Notion, Confluence, Jira, and Slack
  • Experienced in both Mac IOS system and Windows

User Experience


  • User testing
  • Product usability testing
  • Product interface localization (English - Chinese translation)

Customer Service


  • Product onboarding
  • Customer Issue resolution

Language


  • Mandarin Chinese (Native)
  • English (TOEIC 970)
  • Eng - Chi Translation
  • Typing speed
    • Traditional Chinese 54 WPM
    • Simplified Chinese 52 WPM
    • English 45 WPM