Head - Customer Experience
overall customer experience. Technology Integration and Deployment: Deploying new internal products, including App features automation, Chatbot automation, WhatsApp chat integration, Dialers, Ticketing system, and CRM, aligning with specific business needs. Ensuring a seamless experience for customers across various channels, including CX touchpoints, Apps, SMS, Calls, WhatsApp, and Emailers. Consistent Performance: Met and exceeded daily Key Result Areas (KRAs) in alignment with business requirements, showcasing a strong work ethic and ability to achieve targets consistently. Manager Customer Support • Lenskart DecemberDecember 2021 Collaborative Leadership: Collaborated closely with the VP-Customer Experience (Omnichannel) to drive proc...
Full-time / Quan tâm đến làm việc từ xa
Jiwaji University Gwalior (MP)・
Ops & Marketing