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Definition of Reputation Credits
Nikhil Sharma
Experienced Front Office with a deep understanding of the Luxury Hotel Business, demonstrated history of working in the best of hospitality industry. Skilled in Front Office, Operations Management, Management, Customer Relationship Management
Work Experience
January 2023 - Present
Executive (HOD)
SUJÁN The Serai, Jaisalmer
21 Tents
• Visited different branches of company to evaluate operations and communicate goals to staff members.
• Coached department heads and team supervisors regarding business policies and goals.
• Created monthly and annual budgets to track company revenues and expenditures.
• Facilitated communication within the organization at all levels.
• Managed financial budgets and resources effectively.
August 2022 - November 2022
Front Office Executive/Duty Manager
JW Marriott | Chandigarh
164 keys
• Monitored daily operations of the front office ensuring that all processes action running smoothly.
• Handled complaints in a professional manner while resolving issues quickly and effectively.
• Managed incoming calls and emails in a timely manner.
November 2021 - August 2022
Guest Service Associate
Raffles Hotels & Resorts
101 keys
• Handling guests queries, taking care of transportation and helping guests the with property action round.
• Performed cashier duties accurately including processing payments and issuing receipts.
• Generated reports on daily sales activities for management review.
• Responsible for first interaction with guest at Arrival pavilion.
July 2019 - July 2021
Guest Service Associate/ Apprentice
Itc Kohenur Hyderabad (A luxury Collection)
274 keys
• Greeted customers in a friendly and professional manner, providing them with product information and assistance.
• Conducted periodic audits of stock levels in order to maintain optimal inventory levels.
• Assisted guests with making or canceling reservations through hotel's reservation system.
Responsible for handling telephone operations, guest check-in and check-out and night auditing as a cashier. Arranging the transport
transfers for guests in timely manner. Helping Duty Manager with group check-in and maintaining all legal formalities for foreign and native
guests like C-form, arrival and departure log etc.
Education
Frankfinn institute of Chandigarh
Certificate of Hospitality and Management, Customer
2017 - 2018
Govt. Sen. Sec. School Garh jamula
Physics
2015 - 2016
Skills
- Communication
- OPERA
- Micros POS
- Operations Oversight
- Workflow Planning
- Customer-oriented mindset
Languages
- English — Fluent
- Hindi — Fluent
Nikhil Sharma
Experienced Front Office with a deep understanding of the Luxury Hotel Business, demonstrated history of working in the best of hospitality industry. Skilled in Front Office, Operations Management, Management, Customer Relationship Management
Work Experience
January 2023 - Present
Executive (HOD)
SUJÁN The Serai, Jaisalmer
21 Tents
• Visited different branches of company to evaluate operations and communicate goals to staff members.
• Coached department heads and team supervisors regarding business policies and goals.
• Created monthly and annual budgets to track company revenues and expenditures.
• Facilitated communication within the organization at all levels.
• Managed financial budgets and resources effectively.
August 2022 - November 2022
Front Office Executive/Duty Manager
JW Marriott | Chandigarh
164 keys
• Monitored daily operations of the front office ensuring that all processes action running smoothly.
• Handled complaints in a professional manner while resolving issues quickly and effectively.
• Managed incoming calls and emails in a timely manner.
November 2021 - August 2022
Guest Service Associate
Raffles Hotels & Resorts
101 keys
• Handling guests queries, taking care of transportation and helping guests the with property action round.
• Performed cashier duties accurately including processing payments and issuing receipts.
• Generated reports on daily sales activities for management review.
• Responsible for first interaction with guest at Arrival pavilion.
July 2019 - July 2021
Guest Service Associate/ Apprentice
Itc Kohenur Hyderabad (A luxury Collection)
274 keys
• Greeted customers in a friendly and professional manner, providing them with product information and assistance.
• Conducted periodic audits of stock levels in order to maintain optimal inventory levels.
• Assisted guests with making or canceling reservations through hotel's reservation system.
Responsible for handling telephone operations, guest check-in and check-out and night auditing as a cashier. Arranging the transport
transfers for guests in timely manner. Helping Duty Manager with group check-in and maintaining all legal formalities for foreign and native
guests like C-form, arrival and departure log etc.
Education
Frankfinn institute of Chandigarh
Certificate of Hospitality and Management, Customer
2017 - 2018
Govt. Sen. Sec. School Garh jamula
Physics
2015 - 2016
Skills
- Communication
- OPERA
- Micros POS
- Operations Oversight
- Workflow Planning
- Customer-oriented mindset
Languages
- English — Fluent
- Hindi — Fluent