Application Owner & Technical Lead • Tech Mahindra Ltd

Working as a Functional Application Owner & Multi-domain Subject matter expert Analyst, Client Telefonica.

• Established and maintained relationships with customers to understand their needs and ensure successful product delivery.
• Used customer feedback to drive product decisions and ensure customer satisfaction.
• Developed and maintained a product backlog that tracked customer needs, features, and user stories.
• Led a team of developers to ensure product features are delivered and meet quality standards.
• Negotiated with stakeholders to ensure product features are delivered on time and on budget.
• Collaborated with stakeholders to define product requirements and prioritize features.
• Developed a Minimum Viable Product (MVP) that was used to validate customer feedback and identify product enhancements.
• Optimized application code to improve the speed and performance of the application.
• Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues.
• Wrote documentation that clearly and concisely described the technical architecture of the application.
• Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes.
• Working closely with developer and release management.

July 2022 - Present

Lead - GIS/Software Dev-Ops • Bharti Airtel Pvt Ltd

• Established and maintained relationships with key stakeholders and customers to ensure product alignment with business objectives. 
• Managing multiple cross-functional teams to successfully launch a major product initiative results in increased customer engagement.
• Created an optimized user experience for the product, resulting in a decrease in customer support inquiries (open network).
• Developed and launched a successful product that saved operational cost.
• Developed customer segmentation models that identify key segments and their needs.
• Negotiated with third-party vendors to secure favorable terms and reduced costs.
• Crowd source data mining, segmentation & analysis. For using the billion for records that can be helpful to network, team for customer deep experience and nature. 
• Analyzing complex/mosaic scenarios and complying with solutions that can help the end user.
• Worked on ARC GIS, ARC MAP, GIS, Inventory management tool, OSS Tools, CDR, CTR, NMS & RF Tools (Atoll, Mentum Planet & Asset)
• Was owner of PAN India Central Regulatory for engineering and automation projects.
• Managed a team of 30 employees, setting goals and delegating tasks to ensure that deadlines were met.

October 2018 - July 2022

Project Lead • LEPTON SOFTWARE P LTD

Product Management

• Collaborated with designers, developers and other stakeholders to ensure that projects met technical and aesthetic requirements. 
• Led cross-functional teams in the development of digital products and services, resulting in an on-time and on-budget launch.
• Developed and maintained relationships with stakeholders to ensure clear communication and expectations.
• Identified and mitigated risks associated with the project, leading to fewer unexpected issues.
• Developed a comprehensive project plan that outlined the timeline, milestones, and deliverables for the project.
• Resolved conflicts between stakeholders and team members, resulting in improved morale.
• Managed a team of 6 employees, setting goals and delegating tasks to ensure that deadlines were met.
• Trainer for RF Planning tool- Delivered Training to Customers (India)
• Worked on Mentum Planet, Network Access, Gladiator, Winprop, Mapinfo, ARC MAP, GIS & CTR.

August 2015 - October 2018

Assistant Manager - Analytics • VIOM INDIA PVT LTD

• RF Planning for GSM, WCDMA & LTE North Region Lead. 
• Site planning with respect to customer planning and requirements, new site/sharing site requirements.
• Planned site options feasibility check.
• Detailed nominal planning with prediction and pre drive test (customer based) and competitive comparison.
• Provide support for Acquisition team on field & Site audit visit for new complete deployed sites.
• Daily, weekly & monthly dashboard report to corporate circulation & Monthly review report preparation.
• Working together with project delivery team.

September 2014 - August 2015

RF Engineer • Metrotel Works & Linkquest Telecom

• Coverage & capacity planning.
• 2G & 3G site planning based on coverage capacity, Irat, utilization, coding, power, Etc.
• 3G & 4G standalone sites planning.
• Planned site options feasibility check with proper physical parameters.
• Detailed nominal planning with prediction and pre drive test and competitive comparison.
• Provide support for acquisition team on field.
• Lead & Managed a Core team of 4 employees for Bharti Airtel 4G launch in Delhi NCR.
• Awarded with certification in expectational work for Bharti Airtel Delhi NCR 3G Standalone Project.
• Was part of Bharti Airtel NCR Circle 4G Launch Team.
• Worked on Huawei U2000, Genex Probe, Genex Assistant, U-Net & Asset.

October 2013 - September 2014