With 5 years of experience in developing and operating products for talent development on a global scale, I am actively seeking new challenges in product/project management across diverse sectors. As a professional capable of rapid learning, proactive execution, and precise planning, I have a strong passion for service design and product management. I excel at breaking down language and cultural barriers, becoming a key force in fostering team collaboration. If you're looking for someone who can transform diverse experiences into innovative success, then you definitely don't want to miss out on me!
Taipei City, Taiwan orianyang [email protected]
Collaborating in the development of a product designed to enhance workplace competitiveness for our 4,400 Global Operations team members. Also serving as the internal ticketing system owner - ServiceNow, supporting 28,000 users with their learning & development inquiries.
Focused on optimizing the operational efficiency of our products, increasing user satisfaction, and improving accessibility, ensuring a seamless and impactful experience for our global internal users.
Owner of internal ticketing system - ServiceNow
Operating and optimizing the inquiry system for our 28000 internal users, offering solutions to their learning & developing questions. With my efforts, now our team can:
Product execution - Employee development product
In February 2024, we launched a product for our 4,400 Global Operations Team members, designed to significantly enhance their work competitiveness and technological proficiency with a comprehensive suite of learning content and resources. My key responsibilities include:
Led a dynamic team of 12 across the APJ and EMEA regions, focusing on enhancing cross-departmental communication, user experience, and process improvement.
Partnered with the East Team Lead, we executed the learning projects for over 13,000 East region employees. Our collaborative achievements included:
Focused on ensuring the smooth execution of team's plans and projects, I contributed to:
As a Management Associate in the Sales Department of Taiwan's largest travel group, Lion Travel, my key contributions included:
2016 - 2018
2009 - 2013
With 5 years of experience in developing and operating products for talent development on a global scale, I am actively seeking new challenges in product/project management across diverse sectors. As a professional capable of rapid learning, proactive execution, and precise planning, I have a strong passion for service design and product management. I excel at breaking down language and cultural barriers, becoming a key force in fostering team collaboration. If you're looking for someone who can transform diverse experiences into innovative success, then you definitely don't want to miss out on me!
Taipei City, Taiwan orianyang [email protected]
Collaborating in the development of a product designed to enhance workplace competitiveness for our 4,400 Global Operations team members. Also serving as the internal ticketing system owner - ServiceNow, supporting 28,000 users with their learning & development inquiries.
Focused on optimizing the operational efficiency of our products, increasing user satisfaction, and improving accessibility, ensuring a seamless and impactful experience for our global internal users.
Owner of internal ticketing system - ServiceNow
Operating and optimizing the inquiry system for our 28000 internal users, offering solutions to their learning & developing questions. With my efforts, now our team can:
Product execution - Employee development product
In February 2024, we launched a product for our 4,400 Global Operations Team members, designed to significantly enhance their work competitiveness and technological proficiency with a comprehensive suite of learning content and resources. My key responsibilities include:
Led a dynamic team of 12 across the APJ and EMEA regions, focusing on enhancing cross-departmental communication, user experience, and process improvement.
Partnered with the East Team Lead, we executed the learning projects for over 13,000 East region employees. Our collaborative achievements included:
Focused on ensuring the smooth execution of team's plans and projects, I contributed to:
As a Management Associate in the Sales Department of Taiwan's largest travel group, Lion Travel, my key contributions included:
2016 - 2018
2009 - 2013