I am a professional with 11+ years of experience in Learning and Development. I have been at the forefront of identifying training needs within the organization. Collaborated with various departments to assess skill gaps and formulate targeted training strategies. From creating curriculum and organizing workshops to implementing e-learning solutions, I ensure that employees have access to diverse and effective learning opportunities.
+919866299709, [email protected]
February 2023 - Present
Manage teams of instructional designers. TTT for instructors. Strategizing organization level behavioral and soft skills training plans. Learning Needs Identification and Road-mapping training plans. Liaising with stakeholders for training needs assessment and capability development . Assist in development of e-learning modules for Instructor led and E-learning courses. Learning Administration Management.
May 2022 - June 2023
Manage teams of trainers and instructional designers. Collaborate with clients to develop and implement comprehensive training programs. Learning Needs Identification and Road-mapping training plans organization wide. Training needs assessment. Assist in development of e-learning modules. Learning Administration Management.
July 2021 - May 2022
Manage daily activities of the training resources globally. Performance review. Web development. E-learning development.
March 2019 - April 2021
Create blueprint of communication and behavioral training tailor-made to enhance the skills of employees handling USA taxation and payroll. Used Litmos LMS to maintain SCORM standards for the content and E-learning database. E-learning content development with Vyond and Storyline and PowerPoint.
August 2017 - March 2019
Training facilitation scheduling. Mentor Training facilitation team. Learning content development. Billing strategy. Recruitment drives. Training data analysis.
July 2014 - March 2016
Mentor and supervise contract-based trainers. New-hire training on soft-skills. Assist the organisation with hiring drives. Root cause analysis and Training needs analysis.
February 2013 - June 2014
Design and conduct detailed communication training on the concepts of written and spoken communication skills.
January 2010 - September 2012
Provide soft-skills feedback on calls monitored. Lead calibration sessions. Conducted interviews for new-hire frontline associates. Training needs analysis. Create refresher plans. Design training content.
June 2006 - January 2010
Customer call and email monitoring. Regular feedback sessions. Generated reports to analyse the quality team's performance. Lead the external calibration sessions. Root cause analysis.
2005 - 2012
2002 - 2003
2001 - 2002
I am a professional with 11+ years of experience in Learning and Development. I have been at the forefront of identifying training needs within the organization. Collaborated with various departments to assess skill gaps and formulate targeted training strategies. From creating curriculum and organizing workshops to implementing e-learning solutions, I ensure that employees have access to diverse and effective learning opportunities.
+919866299709, [email protected]
February 2023 - Present
Manage teams of instructional designers. TTT for instructors. Strategizing organization level behavioral and soft skills training plans. Learning Needs Identification and Road-mapping training plans. Liaising with stakeholders for training needs assessment and capability development . Assist in development of e-learning modules for Instructor led and E-learning courses. Learning Administration Management.
May 2022 - June 2023
Manage teams of trainers and instructional designers. Collaborate with clients to develop and implement comprehensive training programs. Learning Needs Identification and Road-mapping training plans organization wide. Training needs assessment. Assist in development of e-learning modules. Learning Administration Management.
July 2021 - May 2022
Manage daily activities of the training resources globally. Performance review. Web development. E-learning development.
March 2019 - April 2021
Create blueprint of communication and behavioral training tailor-made to enhance the skills of employees handling USA taxation and payroll. Used Litmos LMS to maintain SCORM standards for the content and E-learning database. E-learning content development with Vyond and Storyline and PowerPoint.
August 2017 - March 2019
Training facilitation scheduling. Mentor Training facilitation team. Learning content development. Billing strategy. Recruitment drives. Training data analysis.
July 2014 - March 2016
Mentor and supervise contract-based trainers. New-hire training on soft-skills. Assist the organisation with hiring drives. Root cause analysis and Training needs analysis.
February 2013 - June 2014
Design and conduct detailed communication training on the concepts of written and spoken communication skills.
January 2010 - September 2012
Provide soft-skills feedback on calls monitored. Lead calibration sessions. Conducted interviews for new-hire frontline associates. Training needs analysis. Create refresher plans. Design training content.
June 2006 - January 2010
Customer call and email monitoring. Regular feedback sessions. Generated reports to analyse the quality team's performance. Lead the external calibration sessions. Root cause analysis.
2005 - 2012
2002 - 2003
2001 - 2002