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Definition of Reputation Credits
Ronald Wilson
I am a professional with 11+ years of experience in Learning and Development. I have been at the forefront of identifying training needs within the organization. Collaborated with various departments to assess skill gaps and formulate targeted training strategies. From creating curriculum and organizing workshops to implementing e-learning solutions, I ensure that employees have access to diverse and effective learning opportunities.
+919866299709, [email protected]
Work Experience
Learning and Development Lead • MarketStar
February 2023 - Present
Manage teams of instructional designers. TTT for instructors. Strategizing organization level behavioral and soft skills training plans. Learning Needs Identification and Road-mapping training plans. Liaising with stakeholders for training needs assessment and capability development . Assist in development of e-learning modules for Instructor led and E-learning courses. Learning Administration Management.
Assistant Manager - L&D • Teleperformance
May 2022 - June 2023
Manage teams of trainers and instructional designers. Collaborate with clients to develop and implement comprehensive training programs. Learning Needs Identification and Road-mapping training plans organization wide. Training needs assessment. Assist in development of e-learning modules. Learning Administration Management.
Training Manager • Adventus.io
July 2021 - May 2022
Manage daily activities of the training resources globally. Performance review. Web development. E-learning development.
Senior Learning Development Consultant • ADP
March 2019 - April 2021
Create blueprint of communication and behavioral training tailor-made to enhance the skills of employees handling USA taxation and payroll. Used Litmos LMS to maintain SCORM standards for the content and E-learning database. E-learning content development with Vyond and Storyline and PowerPoint.
Senior Training Lead • Tech Mahindra Ltd
August 2017 - March 2019
Training facilitation scheduling. Mentor Training facilitation team. Learning content development. Billing strategy. Recruitment drives. Training data analysis.
Senior Training Specialist • Synchrony
July 2014 - March 2016
Mentor and supervise contract-based trainers. New-hire training on soft-skills. Assist the organisation with hiring drives. Root cause analysis and Training needs analysis.
Process Specialist • Cognizant Technology Solutions
February 2013 - June 2014
Design and conduct detailed communication training on the concepts of written and spoken communication skills.
Senior Voice Coach • Tech Mahindra Ltd
January 2010 - September 2012
Provide soft-skills feedback on calls monitored. Lead calibration sessions. Conducted interviews for new-hire frontline associates. Training needs analysis. Create refresher plans. Design training content.
Senior Quality Assurance Professional • Sitel
June 2006 - January 2010
Customer call and email monitoring. Regular feedback sessions. Generated reports to analyse the quality team's performance. Lead the external calibration sessions. Root cause analysis.
Education
2005 - 2012
Nizam Institute of Engineering & Technology
Computer Science
2002 - 2003
Little flower junior college
MPC
2001 - 2002
Little flower high school
Field of study
Skills
- Microsoft Office
- JavaScript
- HTML/CSS
- People Management
Languages
- English — Native or Bilingual
- Hindi — Fluent
- Telugu — Intermediate
Ronald Wilson
I am a professional with 11+ years of experience in Learning and Development. I have been at the forefront of identifying training needs within the organization. Collaborated with various departments to assess skill gaps and formulate targeted training strategies. From creating curriculum and organizing workshops to implementing e-learning solutions, I ensure that employees have access to diverse and effective learning opportunities.
+919866299709, [email protected]
Work Experience
Learning and Development Lead • MarketStar
February 2023 - Present
Manage teams of instructional designers. TTT for instructors. Strategizing organization level behavioral and soft skills training plans. Learning Needs Identification and Road-mapping training plans. Liaising with stakeholders for training needs assessment and capability development . Assist in development of e-learning modules for Instructor led and E-learning courses. Learning Administration Management.
Assistant Manager - L&D • Teleperformance
May 2022 - June 2023
Manage teams of trainers and instructional designers. Collaborate with clients to develop and implement comprehensive training programs. Learning Needs Identification and Road-mapping training plans organization wide. Training needs assessment. Assist in development of e-learning modules. Learning Administration Management.
Training Manager • Adventus.io
July 2021 - May 2022
Manage daily activities of the training resources globally. Performance review. Web development. E-learning development.
Senior Learning Development Consultant • ADP
March 2019 - April 2021
Create blueprint of communication and behavioral training tailor-made to enhance the skills of employees handling USA taxation and payroll. Used Litmos LMS to maintain SCORM standards for the content and E-learning database. E-learning content development with Vyond and Storyline and PowerPoint.
Senior Training Lead • Tech Mahindra Ltd
August 2017 - March 2019
Training facilitation scheduling. Mentor Training facilitation team. Learning content development. Billing strategy. Recruitment drives. Training data analysis.
Senior Training Specialist • Synchrony
July 2014 - March 2016
Mentor and supervise contract-based trainers. New-hire training on soft-skills. Assist the organisation with hiring drives. Root cause analysis and Training needs analysis.
Process Specialist • Cognizant Technology Solutions
February 2013 - June 2014
Design and conduct detailed communication training on the concepts of written and spoken communication skills.
Senior Voice Coach • Tech Mahindra Ltd
January 2010 - September 2012
Provide soft-skills feedback on calls monitored. Lead calibration sessions. Conducted interviews for new-hire frontline associates. Training needs analysis. Create refresher plans. Design training content.
Senior Quality Assurance Professional • Sitel
June 2006 - January 2010
Customer call and email monitoring. Regular feedback sessions. Generated reports to analyse the quality team's performance. Lead the external calibration sessions. Root cause analysis.
Education
2005 - 2012
Nizam Institute of Engineering & Technology
Computer Science
2002 - 2003
Little flower junior college
MPC
2001 - 2002
Little flower high school
Field of study
Skills
- Microsoft Office
- JavaScript
- HTML/CSS
- People Management
Languages
- English — Native or Bilingual
- Hindi — Fluent
- Telugu — Intermediate