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Definition of Reputation Credits
潘宗汎
Hi, I'm Ryan, and I have 14 years of experience in the field of AE work. I previously worked in California, USA for a few years and handled technical issues for many well-known companies in my role as an AE.
I have a lively and cheerful personality and I love learning about various fields of knowledge. In my free time, I enjoy arranging further education to improve myself. Currently, I am focusing on learning Japanese and aiming for N2 proficiency.
工作經歷
Solution Architect & technical support - Technical leader • ADLINK Technology Inc. 凌華科技
八月 2018 - 四月 2023
Product line: CompactPCI blade servers, Panel PCs, railway systems, ARM base autonomous/self-driving/driverless cars, etc.
Job responsibilities:
I am a member of the Networking Communication Rugged Public product team. My daily responsibilities include addressing technical and design application issues raised by FAEs from branches and customers worldwide. This role provides ample opportunities to acquire new technical knowledge and gain insight into the industry. I primarily focus on our product line, which equips me with the skills needed to tackle complex challenges, including Microsoft accreditation, certification, BMC, IPMC, Ethernet, hardware design, VxWorks, Linux, Autoware, and more.
During my tenure at ADLINK, I successfully resolved numerous technical issues that were previously deemed unsolvable. Additionally, I served as the technical leader for a crucial product line within the NCA BU, effectively handling technical issues for significant global clients.
FAE/PSM • Acrosser USA Inc.
十一月 2013 - 七月 2018
Product line: In-vehicle, gaming boards, networks, embedded systems, etc.
Job responsibilities:
I was assigned to an overseas role by Acrosser HQ, serving as a Technical Support Engineer for Acrosser USA's subsidiary. In this capacity, I provided on-site technical assistance to customers in the United States and South America. Among my responsibilities was the execution of PSM job functions. This involved accompanying the sales team on visits to potential clients, where I aided in gathering case design information and assessing application environments for the headquarters' PM team. Additionally, I played a crucial role in supporting trade shows alongside the sales team in United States, acting as a technical consultant to present our product specifications to customers.
Throughout my tenure as an FAE at the U.S. subsidiary, I diligently addressed technical issues from esteemed companies like Micron Technology and AT&T. Our consistent success in resolving these challenges fostered trust among our customers and contributed significantly to the subsidiary's remarkable growth during my tenure.
IPC FAE • MSI - Micro-Star International Co., Ltd
五月 2011 - 十一月 2013
Product line: Embedded ITX systems, digital signage, Panel PCs, etc.
Job responsibilities:
In my role as a Field Application Engineer specializing in both post-sales and pre-sales support for B2B services, I engage in negotiations with internal departments such as PM, HW, SW, and BIOS, when we receive customer requirements. This involves assessing and coordinating internal resources to fulfill customer requests. Additionally, I diligently review schedules to identify and resolve any conflicts, ensuring seamless customization of BIOS, hardware circuit modifications, and other necessary adjustments to meet our customers' needs to the fullest extent possible.
Gaming FAE • Japanese THIRDWAVE Corporation
四月 2008 - 五月 2011
Product line: Gaming laptops/PCs, gaming peripheral products.
Job responsibilities:
In my capacity as the person in charge of gaming laptops and motherboards, my responsibilities involve configuring a range of peripheral devices and optimizing CPU/GPU overclocking to ensure exceptional system stability and performance. Following thorough testing, I meticulously document all overclocking data and create informative brochures for our sales team.
Furthermore, we actively engage in partnerships with E-sports industry vendors, tailoring gaming PCs to meet their specific training needs. Additionally, we proudly support the Videoland Television Network in broadcasting E-sports events. Occasionally, our company assigns technical personnel to undergo training at our Japan headquarters as part of our ongoing commitment to skill development.
學歷
2004 - 2006
北台科學技術學院
English
2000 - 2003
協和工商
資訊科
技能
- Windows Server
- Linux OS
- VxWorks
- WES
- ERP
- Microsoft Office
- Technical Support
- Analytical Skills
- Windows
- Autonomous Vehicles
- Railway Systems
- ARM
- VMware
- Wireshark
- iPerf
語言
- English — 專業
- Japanese — 中階
潘宗汎
Hi, I'm Ryan, and I have 14 years of experience in the field of AE work. I previously worked in California, USA for a few years and handled technical issues for many well-known companies in my role as an AE.
I have a lively and cheerful personality and I love learning about various fields of knowledge. In my free time, I enjoy arranging further education to improve myself. Currently, I am focusing on learning Japanese and aiming for N2 proficiency.
工作經歷
Solution Architect & technical support - Technical leader • ADLINK Technology Inc. 凌華科技
八月 2018 - 四月 2023
Product line: CompactPCI blade servers, Panel PCs, railway systems, ARM base autonomous/self-driving/driverless cars, etc.
Job responsibilities:
I am a member of the Networking Communication Rugged Public product team. My daily responsibilities include addressing technical and design application issues raised by FAEs from branches and customers worldwide. This role provides ample opportunities to acquire new technical knowledge and gain insight into the industry. I primarily focus on our product line, which equips me with the skills needed to tackle complex challenges, including Microsoft accreditation, certification, BMC, IPMC, Ethernet, hardware design, VxWorks, Linux, Autoware, and more.
During my tenure at ADLINK, I successfully resolved numerous technical issues that were previously deemed unsolvable. Additionally, I served as the technical leader for a crucial product line within the NCA BU, effectively handling technical issues for significant global clients.
FAE/PSM • Acrosser USA Inc.
十一月 2013 - 七月 2018
Product line: In-vehicle, gaming boards, networks, embedded systems, etc.
Job responsibilities:
I was assigned to an overseas role by Acrosser HQ, serving as a Technical Support Engineer for Acrosser USA's subsidiary. In this capacity, I provided on-site technical assistance to customers in the United States and South America. Among my responsibilities was the execution of PSM job functions. This involved accompanying the sales team on visits to potential clients, where I aided in gathering case design information and assessing application environments for the headquarters' PM team. Additionally, I played a crucial role in supporting trade shows alongside the sales team in United States, acting as a technical consultant to present our product specifications to customers.
Throughout my tenure as an FAE at the U.S. subsidiary, I diligently addressed technical issues from esteemed companies like Micron Technology and AT&T. Our consistent success in resolving these challenges fostered trust among our customers and contributed significantly to the subsidiary's remarkable growth during my tenure.
IPC FAE • MSI - Micro-Star International Co., Ltd
五月 2011 - 十一月 2013
Product line: Embedded ITX systems, digital signage, Panel PCs, etc.
Job responsibilities:
In my role as a Field Application Engineer specializing in both post-sales and pre-sales support for B2B services, I engage in negotiations with internal departments such as PM, HW, SW, and BIOS, when we receive customer requirements. This involves assessing and coordinating internal resources to fulfill customer requests. Additionally, I diligently review schedules to identify and resolve any conflicts, ensuring seamless customization of BIOS, hardware circuit modifications, and other necessary adjustments to meet our customers' needs to the fullest extent possible.
Gaming FAE • Japanese THIRDWAVE Corporation
四月 2008 - 五月 2011
Product line: Gaming laptops/PCs, gaming peripheral products.
Job responsibilities:
In my capacity as the person in charge of gaming laptops and motherboards, my responsibilities involve configuring a range of peripheral devices and optimizing CPU/GPU overclocking to ensure exceptional system stability and performance. Following thorough testing, I meticulously document all overclocking data and create informative brochures for our sales team.
Furthermore, we actively engage in partnerships with E-sports industry vendors, tailoring gaming PCs to meet their specific training needs. Additionally, we proudly support the Videoland Television Network in broadcasting E-sports events. Occasionally, our company assigns technical personnel to undergo training at our Japan headquarters as part of our ongoing commitment to skill development.
學歷
2004 - 2006
北台科學技術學院
English
2000 - 2003
協和工商
資訊科
技能
- Windows Server
- Linux OS
- VxWorks
- WES
- ERP
- Microsoft Office
- Technical Support
- Analytical Skills
- Windows
- Autonomous Vehicles
- Railway Systems
- ARM
- VMware
- Wireshark
- iPerf
語言
- English — 專業
- Japanese — 中階