Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team

Assisted the team in conducting user research and analysis to gather insights and provide feedback necessary for design decisions. Established and optimized workflows to ensure smooth operations for four to six ongoing projects simultaneously. Established a team culture characterized by transparency, an open-minded approach, a focus on critical thinking, and the cultivation of a collaborative ethos among all its members. Collaborated closely with cross-functional team members, including product managers, developers, and stakeholders, contributing significantly to the development of solid product design strategies. Advocated for design concepts, expertly presenting and defending proposals in a timely

Bryan Shih Taipei, Taiwan [email protected] Senior backend developer and technical leader, specializing in the construction of high-availability, scalable, and high-performance systems. Possesses extensive experience in cross-domain technical integration and project management, maintaining system stability under high-pressure conditions. Rapid Adaptation and Problem Detection: Identified a critical system vulnerability within a month of joining the company and coordinated with various departments to devise a solution, implementing fixes within a week. This ability demonstrates my quick adaptation to new environments and deep insights, effectively integrating resources to address and resolve issues.