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Definition of Reputation Credits
Samantha Wong
Administrative Assistant • [email protected]
Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Works efficiently with all levels of management.
Recognized for handling sensitive data with special focus on ensuring its confidentiality and integrity. Strong attention to detail with exceptional time management skills.
Highly proficient in EPIC, Medent, Navinet, Zendesk, Quickbooks, Pathways Heathcare Scheduling (PHS) , and Microsoft Office Suites.
Work Experience
Geisinger, MTM Team Lead I, Jun 2019 ~ Present
Remote
.Provide remote clerical and administrative support to the Anti-coagulation/Medication Therapy Management Clinic and Pharmacists.
. Answer incoming calls through Cisco phone system. Reschedule patients and obtain lab results from outside labs.
. Manage and motivate a team of MTM clinic assistants team
. Oversee day to day scheduling of 3 regions through the use EPIC ERM system; input all patient demographics and insurance information.
. Create and maintain highly effective organization and filing system, resulting in easy access to critical information to streamline home-based office functionality.
F & F Paving Inc., Scheduling Coordinator, Nov 2017 ~ Jul 2019
. Administered the schedule of over 100 clients. Created, refined and updated a schedule every week to fit clients' needs.
. Assisted in payroll, performed record keeping and tracked time cards for all departmental office employees.
. Communicated with clients and estimators of any schedule changes, cancellations or additions from a home office.
. Created invoices through Sage accounting. Calculated hours and submitted payroll to ensure timely distribution of funds.
Canteen, Administrative Assistant, Jan 2017 ~ Nov 2017
.Built and retained customer loyalty through timely and effective one call resolution while acting as liaison between employees and customers.
. Systematically increased office organization by developing more efficient filing system and payrolling procedure.
. Organized files, developed spreadsheets, faxed reports and scanned documents; utilized SAP, OneMarket, and I-Vend.
. Responsible for creating and dispersing food order sheets to truck drivers.
IEP Systems, Remote Customer Service Specialist, Jun 2015 ~ Jan 2017
Remote
. Responded to 50+ customer inquiries daily through the company's website from a dedicated home office with a high-speed Internet connection
. Demonstrated teamwork by communicating with coworkers through MS Outlook and Skype.
. Performed heavy data entry, documenting 100 clients daily working through QuickBooks.
. Addressed customer inquiries at first point of contact with minimal escalations via phone, email or chat.
. Observed and exceeded company identified performance metrics and compliance measures to ensure retention of inbound call volume.
NovaCare Rehabilitation, Patient Services Specialist, Oct 2014 ~ Jun 2015
. Assisted with day to day tasks including handling phone calls, setting appointments, maintaining calendars, and coordinating meetings and events.
. Received and verified requests and external communications, initiated insurance verification, gathered and submitted all information necessary for certifications.
. Responsible for filing documents, mailing documents, maintain databases and filing systems, faxing, scanning, responsible for ordering supplies, and sorting the mail.
. Utilized Epic, Medent, Navinet, and Pathways Heathcare Scheduling PHS .
.Maintained highly confidential clerical and personnel records to ensure completeness, accuracy, and timeliness.
The Michaels Companies, Inc, Shift Supervisor, Aug 2012 ~ Oct 2014
.Consistently exceeded goals in key metrics : profit, sales, customer service, and operational measures by developing new business and marketing opportunities.
. Efficiently monitored stock levels and procured necessary resources; whilst critically interfacing with suppliers and stakeholders, to entrench the need for quality services.
. Carefully correlated and synchronised staff schedules and job profiles/duties; invested in staff through recruitment, valuable training and finalised staff appraisals.
. Provided customer satisfaction through effective and timely resolution of a variety of customer complaints.
Education
Lackawanna College, Master of Science (MS), Associate of Science-AS Liberal Arts and Sciences/Liberal, 2012 ~ 2014
Pennsylvania Cyber Charter School, High School Diploma, High School DIPLOMA, 2009 ~ 2011
Mountain View Junior/Senior High School, High School Diploma, High School, 1999 ~ 2009
Samantha Wong
Administrative Assistant • [email protected]
Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Works efficiently with all levels of management.
Recognized for handling sensitive data with special focus on ensuring its confidentiality and integrity. Strong attention to detail with exceptional time management skills.
Highly proficient in EPIC, Medent, Navinet, Zendesk, Quickbooks, Pathways Heathcare Scheduling (PHS) , and Microsoft Office Suites.
Work Experience
Geisinger, MTM Team Lead I, Jun 2019 ~ Present
Remote
.Provide remote clerical and administrative support to the Anti-coagulation/Medication Therapy Management Clinic and Pharmacists.
. Answer incoming calls through Cisco phone system. Reschedule patients and obtain lab results from outside labs.
. Manage and motivate a team of MTM clinic assistants team
. Oversee day to day scheduling of 3 regions through the use EPIC ERM system; input all patient demographics and insurance information.
. Create and maintain highly effective organization and filing system, resulting in easy access to critical information to streamline home-based office functionality.
F & F Paving Inc., Scheduling Coordinator, Nov 2017 ~ Jul 2019
. Administered the schedule of over 100 clients. Created, refined and updated a schedule every week to fit clients' needs.
. Assisted in payroll, performed record keeping and tracked time cards for all departmental office employees.
. Communicated with clients and estimators of any schedule changes, cancellations or additions from a home office.
. Created invoices through Sage accounting. Calculated hours and submitted payroll to ensure timely distribution of funds.
Canteen, Administrative Assistant, Jan 2017 ~ Nov 2017
.Built and retained customer loyalty through timely and effective one call resolution while acting as liaison between employees and customers.
. Systematically increased office organization by developing more efficient filing system and payrolling procedure.
. Organized files, developed spreadsheets, faxed reports and scanned documents; utilized SAP, OneMarket, and I-Vend.
. Responsible for creating and dispersing food order sheets to truck drivers.
IEP Systems, Remote Customer Service Specialist, Jun 2015 ~ Jan 2017
Remote
. Responded to 50+ customer inquiries daily through the company's website from a dedicated home office with a high-speed Internet connection
. Demonstrated teamwork by communicating with coworkers through MS Outlook and Skype.
. Performed heavy data entry, documenting 100 clients daily working through QuickBooks.
. Addressed customer inquiries at first point of contact with minimal escalations via phone, email or chat.
. Observed and exceeded company identified performance metrics and compliance measures to ensure retention of inbound call volume.
NovaCare Rehabilitation, Patient Services Specialist, Oct 2014 ~ Jun 2015
. Assisted with day to day tasks including handling phone calls, setting appointments, maintaining calendars, and coordinating meetings and events.
. Received and verified requests and external communications, initiated insurance verification, gathered and submitted all information necessary for certifications.
. Responsible for filing documents, mailing documents, maintain databases and filing systems, faxing, scanning, responsible for ordering supplies, and sorting the mail.
. Utilized Epic, Medent, Navinet, and Pathways Heathcare Scheduling PHS .
.Maintained highly confidential clerical and personnel records to ensure completeness, accuracy, and timeliness.
The Michaels Companies, Inc, Shift Supervisor, Aug 2012 ~ Oct 2014
.Consistently exceeded goals in key metrics : profit, sales, customer service, and operational measures by developing new business and marketing opportunities.
. Efficiently monitored stock levels and procured necessary resources; whilst critically interfacing with suppliers and stakeholders, to entrench the need for quality services.
. Carefully correlated and synchronised staff schedules and job profiles/duties; invested in staff through recruitment, valuable training and finalised staff appraisals.
. Provided customer satisfaction through effective and timely resolution of a variety of customer complaints.