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Avatar of Jordan Smith.
Avatar of Jordan Smith.
Technical Support Specialist @Integrity Marketing Group LLC
2022 ~ 2023
Senior Technical Support
Within one month
Jordan Smith Lvl 2 Technical Support Specialist – Integrity Marketing Group (contract) Dallas-Fort Worth Metropolitan Area, TX, USA Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring
Employed
Open to opportunities
Interested in working remotely
6-10 years
The University of Texas at Arlington
Management Information Systems, General
Avatar of Leon Lee.
Avatar of Leon Lee.
顧問 @資誠
PM、Consultant
Within one month
. Project Management Professional certification (#Participate in agile development training (Scrum) PMIS - Clarizen Clarizen is 1st place SaaS Project Management Information System in the world. The best tool for team member cooperation. I'm one of the best Clarizen consultant in Taiwan. System Analysis 50+ information systems analysis experience. Good talent on playing the role to connect engineers and customers. Continuing to learn latest knowledge about information technology. Digital Transformation Understanding lots of knowledge in different industries. The best consultant for process improvement. Digital transformation consultant. Work Experience eCloudvalley
PMP
Salesforce Administrator
Salesforce Training
Employed
Full-time / Interested in working remotely
10-15 years
國立台灣大學
海洋科學
Avatar of Dr. Shannon Burton.
Avatar of Dr. Shannon Burton.
Director of Secondary Education @University Heights Schools
2016 ~ Present
professor
More than one year
such as playing basketball in local leagues, as well as cooking for family and friends. Yonkers, NY, US Experience Jan 1,Present Director of Secondary Education University Heights Jan 1,Nov 1, 2016 Principal New York City Department of Education Education Sep 1,Feb 1, 2011 MS Drury University Information Technology Sep 1,Aug 1, 2009 BBA Berkeley College Business Sep 1,Mar 1, 2008 MBA Capella University Marketing Digital Content How To Prepare for Exams Exam season will be here soon then we know, and the stress of studying can overwhelming for some students. Whether you are
Word
PowerPoint
Excel
Not open to opportunities
Full-time / Interested in working remotely
More than 15 years
Capella University
Educational Administration
Avatar of the user.
Avatar of the user.
Project Manager Technical Support @BenQ Corporation
2019 ~ Present
Pre-sales/Technical Support
Within one month
Educational Training
Customer Service
Troubleshooting
Employed
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
English Language and Literature
Avatar of the user.
Avatar of the user.
Software Development Manager @Yo-Win Technology Co., Ltd.
2023 ~ Present
Software Development
Within one month
PHP
Employed
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
Ming Chuan University
Information Management
Avatar of Vipin Sahu.
Avatar of Vipin Sahu.
senior software engineer @TietoEVRY India Private Limited Pune
2020 ~ Present
Senior Software Engineer
Within one year
taking into service, monitoring, and maintaining equipment and transmission network. The status in the network is reflected in occupied, unoccupied and planned resources. The application gives the possibility to several reports/lists, partly of following-up nature and partly of summaries of types of equipment and network information. Software Engineer Project - SIMBase Domain - Telecom TietoEVRY India Private Limited Pune MayMay 2019 R ole – PLSQL and Frontend developer ReactJS and Centura technology This telecom provisioning project involves providing maintenance and production support for one of the telecom customers primarily based in Nordic regions. Two primary services
JavaScript
React.js
UI
Employed
Full-time / Interested in working remotely
6-10 years
CDAC
IT
Avatar of 楊哲維.
Avatar of 楊哲維.
Senior software engineer @Compal Electronic, Inc.
2019 ~ Present
AI工程師、後端工程師
Within one month
產品。 ● Backend - TypeScript, API Development, NodeJS, Mongodb, Express ● GCP - Compute Engine, Nginx - 導入證照資訊自動識別功能,自動識別證照資訊 - 需求功能API開發 - 系統、資料庫維運 Contrel Technology Co., Ltd. , Software engineerDefect detector (86 inch TV panel) 面板瑕疵檢測設備,自動檢測面板產品的瑕疵,以篩選出損壞的產品維持產線產品良率。 ● Windows
Deep Learning
AOI
c#
Employed
Full-time / Interested in working remotely
4-6 years
National Kaohsiung University of Applied Sciences
Computer science and information engineering
Avatar of 蔡尚宏.
Avatar of 蔡尚宏.
全端軟體工程師 @奧地利商笛雅奇遊戲有限公司台灣辦事處
2021 ~ Present
資深前端工程師
Within one year
蔡尚宏 Shung-hung Tsai Personal Traits: • Passionate and motivated about programming and technology. • Self-driven and dedicated to producing high-quality work. • Excellent team player and communicator, able to work collaboratively with team members.   Full-stack engineer,Taipei,TW Contact for work or related invitations: [email protected] Education background Graduated from National Taiwan Normal University, double major in Chemistry and Computer Science & Information Engineering , 2014 ~ 2019 FrontEnd HTML、CSS、SCSS、MaterialUI、 JavaScript、TypeScript、JQuery、ReactJS、Jest Build tool - Vite、Webpack BackEnd ASP.Net Core、EF Core、RestfulAPI、Microservices Database / Analyst
Web Development
Project Management
Time Management
Employed
Full-time / Interested in working remotely
4-6 years
國立臺灣師範大學 National Taiwan Normal University
資訊工程系
Avatar of the user.
Avatar of the user.
經營企劃 @雄獅旅行社股份有限公司(內湖總部)
2018 ~ Present
PM/產品經理/專案管理
More than one year
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
4-6 years
國立台北大學
金融與合作經營學系

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Within two months
ITIL - V4 Certified Project Leader @ BT | Operations Continuous Improvement Lead (OCIL)
Logo of BT.
BT
2022 ~ Present
Kolkata, West Bengal, India
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Project Manager
Fields of Employment
Work experience
6-10 years
Management
Skills
Word
PowerPoint
Excel
Communication
Tsna
OMNET
People Management
Project Management
Time Management
Stakeholder Management
Training and mentoring skills
Languages
English
Fluent
Hindi
Native or Bilingual
Job search preferences
Positions
Product/Project Manager
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Axelos
Major
Information Technology
Print

Sandhya Rastogi- Srivastava

ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL)

  Kolkata, West Bengal, India

Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. 

Work Experience

Change Management Professional  •  BT

April 2022 - Present

As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project success.
Oversee and manage projects, ensuring adherence to project timelines, budgets, and quality standards.
Collaborate with stakeholders to define project requirements and deliverables.
Utilize project management methodologies and tools to plan, execute, and monitor projects.
Lead and motivate project teams, fostering a collaborative and high-performing work environment.
Ensure effective communication and coordination across project teams and stakeholders.
Track project progress and performance, providing regular updates to stakeholders.
Identify and resolve conflicts or bottlenecks to keep projects on track.
Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration.
Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines.

Team Lead  •  HCL Technologies

January 2014 - September 2014

As a Team Leader at HCL, I successfully led a team to achieve project goals and deliver high-quality results. Key responsibilities included:
Led a team of 25 agents, providing guidance and support to ensure successful project execution.
Trained new joiners, ensuring they were equipped with the necessary skills and knowledge.
Driven a culture of personal allyship
Managed Enterprise account for SME customers (UK).
Received the Extra Miller Award for Best Performance, recognizing my dedication and exceptional work.
Received appreciation from stakeholders for excellent work and dedication.

Quality Analyst  •  Cegedim Software India Pvt Ltd

September 2010 - June 2011

As a Service Quality Analyst at Cegedim Software Indi Pvt. Ltd., I played a key role in ensuring service quality and customer satisfaction. Key responsibilities included:
Monitored and evaluated service quality for Tech Support agents to identify areas for improvement.
Prepare and delivering monitoring evaluations to CSRs and Team Leaders for quality improvement. Use and document the SAFE coaching model.
Collaborated with cross-functional teams to implement process improvements and enhance service delivery.
Played a critical role in training new joiners, ensuring they were equipped with the necessary skills and knowledge.

Sr. Quality Analyst  •  Satyam BPO

January 2008 - April 2009

Analyze Compliance Procedure followed by technical advisor supporting and troubleshooting dial up/ broadband.
Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality
Trend report on defects, process failure discussions, with market unit to improve overall process and customer experience.

Quality Analyst  •  Infosys

January 2005 - June 2007

Developed and maintained quality metrics for tracking and measuring product performance

Driving Continuous Improvement through ideation.

Conduct training sessions on digital communication skills to improve overall customer experience.

Education


Axelos

Information Technology

2023 - 2023

Lucknow University

Public Relations/Image Management

2002 - 2003

Lucknow University

Art/Art Studies, General

1999 - 2002

New Way Inter College, Lucknow

PCM

1998 - 1999

Cathedral School

Field of study

1995 - 1997

Projects

Project Name

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh.

Project Name

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh.

Skills

   Word      PowerPoint      Excel      Communication      Tsna      OMNET      People Management      Project Management      Time Management      Stakeholder Management      Training and mentoring skills   

Languages

   English — Fluent      Hindi — Native or Bilingual   

Resume
Profile

Sandhya Rastogi- Srivastava

ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL)

  Kolkata, West Bengal, India

Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. 

Work Experience

Change Management Professional  •  BT

April 2022 - Present

As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project success.
Oversee and manage projects, ensuring adherence to project timelines, budgets, and quality standards.
Collaborate with stakeholders to define project requirements and deliverables.
Utilize project management methodologies and tools to plan, execute, and monitor projects.
Lead and motivate project teams, fostering a collaborative and high-performing work environment.
Ensure effective communication and coordination across project teams and stakeholders.
Track project progress and performance, providing regular updates to stakeholders.
Identify and resolve conflicts or bottlenecks to keep projects on track.
Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration.
Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines.

Team Lead  •  HCL Technologies

January 2014 - September 2014

As a Team Leader at HCL, I successfully led a team to achieve project goals and deliver high-quality results. Key responsibilities included:
Led a team of 25 agents, providing guidance and support to ensure successful project execution.
Trained new joiners, ensuring they were equipped with the necessary skills and knowledge.
Driven a culture of personal allyship
Managed Enterprise account for SME customers (UK).
Received the Extra Miller Award for Best Performance, recognizing my dedication and exceptional work.
Received appreciation from stakeholders for excellent work and dedication.

Quality Analyst  •  Cegedim Software India Pvt Ltd

September 2010 - June 2011

As a Service Quality Analyst at Cegedim Software Indi Pvt. Ltd., I played a key role in ensuring service quality and customer satisfaction. Key responsibilities included:
Monitored and evaluated service quality for Tech Support agents to identify areas for improvement.
Prepare and delivering monitoring evaluations to CSRs and Team Leaders for quality improvement. Use and document the SAFE coaching model.
Collaborated with cross-functional teams to implement process improvements and enhance service delivery.
Played a critical role in training new joiners, ensuring they were equipped with the necessary skills and knowledge.

Sr. Quality Analyst  •  Satyam BPO

January 2008 - April 2009

Analyze Compliance Procedure followed by technical advisor supporting and troubleshooting dial up/ broadband.
Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality
Trend report on defects, process failure discussions, with market unit to improve overall process and customer experience.

Quality Analyst  •  Infosys

January 2005 - June 2007

Developed and maintained quality metrics for tracking and measuring product performance

Driving Continuous Improvement through ideation.

Conduct training sessions on digital communication skills to improve overall customer experience.

Education


Axelos

Information Technology

2023 - 2023

Lucknow University

Public Relations/Image Management

2002 - 2003

Lucknow University

Art/Art Studies, General

1999 - 2002

New Way Inter College, Lucknow

PCM

1998 - 1999

Cathedral School

Field of study

1995 - 1997

Projects

Project Name

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh.

Project Name

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh.

Skills

   Word      PowerPoint      Excel      Communication      Tsna      OMNET      People Management      Project Management      Time Management      Stakeholder Management      Training and mentoring skills   

Languages

   English — Fluent      Hindi — Native or Bilingual