and social media communication - HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use - Decision maker for RMA, DOA, and NPI request from regional office Technical Sales Engineer ICOP Technology • OctoberMay 2019 Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc. - Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars - Attendee

B-PVD/DIF/CVD) new installation Tier0~Tier2 complete above 10 tools, 1st relocation tool from Hsinchu and I responsible for that setup and service on-site include troubleshooting, retrofit, service contract, oversea training and certification LV1~3 2020'4-2023'11 ASM CKM team (CRM), coordinator for customer PM kits management (Over 100 sets kits)and FA parts failure rate, weekly meeting with customer manager on-site, damage parts maintenance, repair or 2nd source qualification, internal co-work with Finance set up the annual budget and asset lasting, Sales provide customer feedback and seeks additional available budget