Shyam Prasad.P Hyderabad, Telangana, India, [email protected] Work Experience Technical Support Engineer • intel SeptemberPresent Completed set up tasks for companies, including installing and configuring ADAS, Telematics systems, DMS ( Driver monitoring system )Maintained proper testing and quality control procedures to deliver consistent service. Trained and supported new and junior Technicians to promote team productivity. Successfully diagnosed and resolved hardware, software and application faults to maintain stability. Technical Support • InfoTrack telematices JulyAugust 2018 Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix . Provided clear and concise step

solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients' IT. As a first-line problem solver, dealt with the technical issues of end-users and resolved the solutions. Lecturer of IT UEM management training. ( 3 times, 20+ people each time) (Positive feedback 90%) Lecturer of end-user training

Dimas Adhityo (Ttl.) Indramayu, 7 AprilSt.) Pria Menikah (WE.) [email protected] Work JanuaryPresent Jakarta, Indonesia IT Consultant Freelance Consult with customer to determine hardware, software, and system specifications Suggesting and providing IT solutions to business and management problems Providing training and technical support for customer with varying levels of IT knowledge and competence. Installing, configuring, supporting and maintaining IT device OctoberDecember 2023 Batam, Indonesia Site Manager PT Sam Segara Damai Leads project planning and implementation (Civil) Arrange and coordinate material needs, workers and work permits in the field Manage project budgets Provide direction

of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality. Field Application Engineer • Jager information co. LTD. 十二月七月Provided the technical support to customers. 2. Reproduce many issues from customer requests and RMA back. 3. Contact WD/Seagate FAE to solve any kind of issues for customers. Senior Software Testing Engineer • Askey Computer Corp.(Asus Group), Taiwan, 三月十一月Software

DashCam Projects release~2023) •Accomplished over 10 SKU Linux and Android Standard version and ODM BSP Projects release~2020) •Improving software project management process in Japan ODM project including reduce additional meeting with customer times (10/month to 4/month), reduce the SPEC misunderstanding communication time (save 60%) •Technical support for ODM/Customer Support projects. New Taipei City, Taiwan 工作經歷 Software Project Manager • Askey Computer Corp.(Asus Group), Taiwan, 六月十一月 2023 Software Project Management ‧ Marketing / ODM requirements (RFI/RFQ) gathering and analysis ‧ SPEC, Scope project plan

.com 📞Skills Tech Stack Angular TypeScript Java PHP MS SQL REDUX HTML5 NPM GIT CSS Linux Swift Work Experience Senior Engineer • 旭聯科技(SUNNET Inc.) JanNow Phase~2022): Overall Summary: I contributed to the maintenance and development of AngularJS and Angular e-learning products, providing technical support to clients and resolving their issues. Specific Responsibilities: Clarified client issues, ensuring a thorough understanding of their needs and requirements. Identified and resolved system bugs to ensure stable product operation. Evaluated and provided effective solutions for customized functionalities, meeting client requirements. Assisted clients in

技術主任 • ASMedia Technology Inc 三月Present Field Application Engineer Wistron Corporation Electronics Engineering 四月四月Taipei, Taiwan 學歷逢甲碩士 電子電路 Title Asmedia FAE Analyze the bug claimed by customers and find the root cause. Tender preparation, technical support, and customer on-site support Check customers PCB layout &schematic Electrical Validation :usb3.1 &usb4.0 Tx&Rx, PCIE Gen3 Tx&Rx, SATA Gen3 Tx&RX Support customers : Foxconn, Quanta, Wistron, Supermicro,AMD, Dell, HP, Lenovo , Hikvision Support products: AMD South Bridge, USB3.1 controller