CakeResume Talent Search

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On
4〜6年
6〜10年
10〜15年
15年以上
National Taiwan University
Avatar of Trantor Liu.
Avatar of Trantor Liu.
Founder & CEO @CakeResume
2016 ~ 現在
Full Stack Web Developer
1ヶ月以内
Trantor Liu Founder & CEO @CakeResume Taipei, Taiwan On top of being an expert in product design, full-stack web development, and user experience (UX) design, I'm also proficient in search engine optimization (SEO) strategy planning, user interface (UI) design, etc. Open source contributions — https://github.com/trantorliu UI design portfolio — https://dribbble.com/trantorliu UX design and product promotion articles — https://medium.com/@TrantorLiu http://trantorliu.com/ Skills Programming Node.js React Ruby on Rails Design Tools Sketch Figma
React.js
Ruby on Rails
Reputation Credits1
就職中
就職を希望していません
フルタイム / リモートワークに興味なし
6〜10年
National Taiwan University
Computer Science & Information Engineering
Avatar of the user.
Avatar of the user.
Web Developer @PicCollage
2019 ~ 現在
Front End Developer
1ヶ月以内
HTML5
css/scss
JavaScript / ES6 / jQuery
就職中
フルタイム / リモートワークに興味あり
4〜6年
National Taiwan University
Material Science
Avatar of Harry (Po-Jui) Chen.
Avatar of Harry (Po-Jui) Chen.
CTO @KryptoGO Co., Ltd.
2021 ~ 現在
AI Software Engineer,Deep learning Engineer
1年以内
travel retail company in Taiwan (billions of revenue in NTD). Project lead & Full-stack development (including ETL and web service) for new features. The system shortens the bonus calculation time from two weeks (2 people) to 2-3 days (1 person). Track Access System for Aurizon (largest rail freight company in Australia) and Queensland Rail. Project lead & Full-stack development for new features. The system enables railroad field workers to safely apply for/suspend/release/transfer access to tracks for maintenance, involving complex business process and many sub-systems with high security
Algorithm
ASP.NET
Machine Learning
就職中
就職を希望していません
フルタイム / リモートワークに興味あり
6〜10年
National Taiwan University
Computer Science and Information Engineering
Avatar of the user.
Avatar of the user.
Chief Engineer @BoniO Inc.
2016 ~ 現在
Ruby on Rails 後端工程師
1年以上
Ruby on Rails
JavaScript
React.js
就職中
フルタイム / リモートワークに興味あり
6〜10年
National Taiwan University
Electrical Engineering
Avatar of 李玄.
Avatar of 李玄.
Co-Founder & CEO @portto 門戶科技 | Blocto
2019 ~ 現在
Project Lead / Tech Lead / Team Lead / Technical Manager
2ヶ月以内
李玄 Experienced Senior Full-Stack Engineer with a demonstrated history of working in the internet industry. Skilled in Blockchain consensus, ReactJS, NodeJS, and ReactNative. Strong engineering professional with a Master of Science in Engineering focused in Electrical Engineering from National Taiwan University. CEO 城市,TW [email protected] 工作經歷 portto, Co-Founder & CEO, Jul 2019 ~ 現在 At portto, we aim to make blockchain technology simple and accessible for everyone. DEXON Foundation, VP of Engineering, Mar 2018 ~ May 2019 DEXON is a native blocklattice technology designed to become the
JavaScript
React.js
Node.js
就職中
就職を希望していません
フルタイム / リモートワークに興味なし
10〜15年
National Taiwan University
Electrical Engineering
Avatar of 楊予潼.
Avatar of 楊予潼.
Category Management Team Lead @Shopee
2018 ~ 現在
Project Manager
6ヶ月以内
projects from scratch, generating revenues over 57 million NTD from 48,000+ people⠀ Led a project team of 4 members, executing problem analysis, planning marketing strategies, conducting user research, copywriting, digital advertising, and monitoring performance after delivery Key Projects 日星鑄字行 : Most backed projects in 2017, raising NT$9,226,784 from 6,118 people⠀ 端傳媒: One of the most well-known media crowdfunding projects in Asia, raising NT$6,099,132 from 3,245 people 十二夜 2 電影集資案 : The largest crowdfunding achieved for a movie project in Taiwan, raising
Excel
PowerPoint
Data Analysis
就職中
フルタイム / リモートワークに興味あり
4〜6年
National Taiwan University
Political Science
Avatar of the user.
Avatar of the user.
設備工程師 @TSMC
2018 ~ 現在
半導體設備商工程師
1年以上
excel
powerpoint
Deutsch
就職中
フルタイム / リモートワークに興味あり
6〜10年
National Taiwan university
Physics
Avatar of 許淑媚.
オフライン
Avatar of 許淑媚.
オフライン
Past
Merchant Success Associate Manager-Merchant Growth @SHOPLINE
2020 ~ 2020
Customer Success / Marketing Specialist / Account Executive / Operation / Community
1年以上
Account Manager / Mar 2020 – Aug 2020 Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. Aided account managers in doing crisis management and communication in certain circumstances. Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. Assisted clients to enhance their GMV through webpage
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
無職
フルタイム / リモートワークに興味あり
4〜6年
National Taiwan University
Political Science

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
1年以上
Account Manager|Customer Success
SHOPLINE
2020 ~ 2020
Taipei City, Taiwan
Professional Background
現在の状況
無職
求人検索の進捗
Professions
Customer Success Manager
Fields of Employment
Information Services
職務経験
4〜6年
Management
I've had experience in managing 5-10 people
スキル
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
Know-how development
Problem-solving
Data-analyzing
Account Management
言語
Job search preferences
希望のポジション
Customer Success / Marketing Specialist / Account Executive / Operation / Community
求人タイプ
フルタイム
希望の勤務地
Taiwan
リモートワーク
リモートワークに興味あり
Freelance
いいえ。
学歴
学校
National Taiwan University
専攻
Political Science
印刷

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)

Resume
プロフィール

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)