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4-6 years
6-10 years
10-15 years
More than 15 years
National Taiwan University
Past
Team leader of Production Engineer @艾司摩爾2016 ~ 2023
・
資深工程師、技術主管、專案管理工程師、產品經理
Within three months
and vibration - Optical and Mechatronics system troubleshooting Software - Microsoft office - AIGC tool: ChatGPT, Bard and Stability diffusion - Matlab/Python Languages - Mandarin (Native) - English (Advanced) Educati on National Taiwan University MasterEngineering and ocean science - Optical and Electrical Machinery - GPA:Master Thesis:𝐀 + National Central University BachelorMechanical Engineering - GPA:Project: 𝐀 + Leadership Experience Pr oduction engineer team leader | ASML DecemberAugust 2023 People Lead - Lead mechatronics production engineer team includes 10 engineers and 1 project leader. Get the highest engagement score at team leader level from employee assessment, is 88, and average in factory is 74. NPI - Lead NPI team
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Taiwan University
・
Mechanical Engineering
Mobile Architect @Rakuten2019 ~ Present
・
Senior Android Engineer
Within one month
Inc Mobile Architect Apr 2019 ~ Present Role and Responsibility - Pursue high quality and performance by designing the scalable application architecture. - Stay up to date with modern trends, technologies, frameworks and follow best practices. - Host monthly meetup to share Android knowledge among all the mobile app engineers. - A leadership to encourage team members and guide them toward the group's mission. Improve Productivity - Eliminate manual efforts and aiming agility into the workflow to reduce time to market. - Create an SDK called In App Debugger to visualize the logcat and cookie information. - Enthusiasm for CI/
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
National Taiwan University
・
Master degree Computer Science
Backend Engineer @Cooby2022 ~ 2023
・
Within one month
the storage and retrieval of large amounts of writing data using DynamoDB, ensuring efficient and reliable data management. Implemented Amazon Redshift to efficiently handle large-scale data aggregation and analysis, resulting in improved performance and scalability. Integrated with Cumul.io to streamline data visualization and analysis. - Leadership: Led a team consisting of one junior backend engineer and one backend intern, directing software development efforts and increasing sprint velocity. - Integration: Integrated HubSpot and Salesforce platforms to enable seamless data flow and improve the productivity of our users, leveraging serverless architecture on AWS Lambda to increase the
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Communication Engineering
Past
Project Develope manager @Taiwan Cube Energy2022 ~ Present
・
Advanced Project Manager
Within one year
Unemployed
Full-time / Interested in working remotely
6-10 years
National Taiwan University
・
Chemical engineering
Financial Analyst (contractor) @The Walt Disney Company2021 ~ Present
・
Financial Analyst
More than one year
suggestion and tax-saving strategy to help clients to solve the problems. PwC Taiwan, Intern, Jul 2015 ~ Jul 2015 • Assisted in audit work, including making the external confirmation and documenting the result. • Checked the voucher of the accounting record to ensure that corresponded with the tax regulation. Leadership Experience Audit Team, In-Charge Headed the team to perform audit work and guided the junior staffs with clear instructions. Reported the findings to the manager and found ways to solve those issues. Offered suggestions for clients to improve the financial statements of the company. Education
Employed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
AccountingSenior Full-Stack Developer @Jibble Group2019 ~ Present
・
Full-Stack Developer
More than one year
Not open to opportunities
Full-time / Remote Only
6-10 years
National Taiwan University
・
Computer ScienceFull-time / Interested in working remotely
6-10 years
National Taiwan University
・
Information System Training Program Program: HTML5, CSS3, jQuery, Bootstrap
Category Management Team Lead @Shopee2018 ~ Present
・
Project Manager
Within six months
楊予潼 Yu Tung Yang (Chloe Yang) 4.5 years of experience in e-commerce. Helping businesses to succeed by offering data-oriented solutions. Coordinator in teams. Lifelong learner. Mail | [email protected] Phone |L ocation | Taipei, Taiwan Work Experience Category Management Team Lead | Shopee | 2018/10 - Present Shopee is the leading e-commerce platform in Southeast Asia. In charge of day to day business operations, driving the growth of "Digital Products" and "Tickets & Services" by performing sales and marketing strategies, and cross-functional leadership Maximized the sales
Employed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Political Science
Offline
Offline
Past
Merchant Success Associate Manager-Merchant Growth @SHOPLINE2020 ~ 2020
・
Customer Success / Marketing Specialist / Account Executive / Operation / Community
More than one year
can complete tasks accurately and efficiently. In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation. Working Skills Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication Leadership|Know-how development|New employee orientation IMC planning and implementation|Problem-solving|Data-analyzing Working Experience Merchant Success Associate Manager - Merchant Growth / SepOct 2020 Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. Designed and
Unemployed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Political Science
Store Manager @Salvatore Ferragamo2019 ~ Present
・
精品業經營管理主管
More than one year
Giselle Kao Experienced operation manager with a demonstrated history of working in luxury and fashion industry. Skilled in industry & financial analysis, customer relationship management, retail operation, and store management. Taipei, Taiwan,manjung.kao @gmail.com Skills Financial & Statistic Analysis Knowledgeable in all forms of financial management and keep advancing accounting profession through credit program. Familiar with analyzing data through statistical software. CRM & Communication Professional in building customers and channel relationships with high loyalty. Comfortable with implementing projects within a team or overcome barriers between departments. Leadership & Team Building Not only innovative
Full-time / Interested in working remotely
6-10 years
National Taiwan University
・
EconomicsThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)