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Avatar of Lauren Liu.
Avatar of Lauren Liu.
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司
2022 ~ Present
Customer Service Manager
Within one month
at environmental protection. Work Experience AprPresent Assistant Customer Service Manager Lalamove # Foster positive teamwork and growth in a collaborative environment. # Collaborate across departments to enhance customer experiences. # Bridge communication between functional CX team and local teams for efficient coordination. # Monitor center performance daily and strategize for improvement. # Evaluate and improve L1 agent performance. # Manage manpower allocation based on order forecast. # Optimize workflows for efficiency and satisfaction. # Analyze customer feedback to enhance the user/driver app. # Develop quarterly strategies aligning with company
KPI Management
Project Management
Training & Development
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
Mass Communication
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Avatar of the user.
Past
產品管理 @二十五電訊股份有限公司
2019 ~ 2024
使用者研究/產品管理/客戶服務
Within one month
word
excel
powerpoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
中國文化大學
財務金融學系, 商業經營學系
Avatar of 姜政宏 Zheng-Hong Jiang.
Avatar of 姜政宏 Zheng-Hong Jiang.
Senior Full Stack Engineer @永聯物流開發股份有限公司(ALP)
2022 ~ Present
Front-End / Back-End / Full Stack Web Developer
Within one month
Zheng-Hong Jiang Software Developer 6 years of software development experience Main tech stack: JavaScript, React, Java, Spring 2 years of frontend and 4 years of backend implementing experience Serviced for a System Integration company, CRM+eCommerce product company Implemented projects from requirements gathering, user interface design and development I am willing to communicate with partners and customers to create products with a good experience. Besides daily development, I also like to learn new technologies and tools, share and discuss with the team to introduce suitable tools to improve the work process. / Taiwan / zh.
Java
JavaScript
Spring Framework
Employed
Open to opportunities
Part-time / Remote Only
6-10 years
Taiwan Shoufu University
Computer Science and Multimedia Design

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
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Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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More than one year
Parts Advisor
DAL MOTORS CO. Authorized dealer for Mercedes /kia /Mitsubashi /merceds truck
2016 ~ Present
Khartoum, Sudan
Professional Background
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Automotive
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6-10 years
Management
Skills
Entrepreneurial Spirit
Customer Experience
Administration
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Marketing
Energetic
excel
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pricing strategy
marketing campaigns
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management
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Interested in working remotely
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university of science & technology
Major
B. S. C business administration
Print

 

Taha Abdalla

Part sales Advisor

Abu dhabi , UAE

I graduated from Science & Technology B.S.C  business administration Technology in 2011  Iam am an energetic , positive and resilient person who has had a passion for sales for many years. I believe I have the right personality to work in sales and I never get defeated. I have a high ability to work for long time and under work pressure, Ability to go for business trips, strong interpersonal Skills. 

Parts advisor 

•  AG CARS SERVICES LLC ABU DHABI                                                                                         

FEB  2021 - UP TO DATE 

  • Get MRS from a workshop and supply parts from different dealers above UAE as per multi-brand work on AG  cars services.
  • Using   daily task by using  phone,  email, watsap to complete my task.
  • Handling customer questions, inquiries, and complaints.
  • Check inquiries for spare parts from dealers on daily tasks by using catalogs and online to check the price. 
  • Using front end & back end SAP On a daily basis 
  • Building and maintaining a CRM database.
  • Meeting daily, weekly, and monthly sales targets.
  • Participating in sales team meetings
  • Experience of using catalogues like Honda. Toyota Kia. Hyundai.rangerover. Mercedes-Benz. Ford. Nissan. And others 
  • Using online cataloges. 
  • Check out the stop on daily basis. 
  • Use 5S in work place. 

Parts advisor 


•  DAL MOTORS CO. Authorized dealer for Mercedes /KIA /Mitsubishi /Mercedes Truck. 

September 2016 - jan 2021

•Arranging merchandise on shelves according to popularity and other criteria. Approaching customers and offering them advice on products to persuade them to buy. Providing information and other services such as handling returns of merchandise.

. Selling spare parts for heavy-duty trucks, Mercedes ACTROS, FUSO TRUCK. 

. Selling spare parts for small vehicles as Kia, Mitsubishi, Mercedes Benz, CHANGAN,

•Advising customers on suitable products that best meet their needs and encouraging purchases. Explain product features and benefits to customers, assist them in locating specified products on the sales floor, and process customer payment.

Follow up
•Daily stock transfer between branches
• daily sales reports to the supervisor about our sales status
•Looking deep with the big deals & big company and call them to achieve new sales.
•In campaigns, double work to achieve the largest return and continue the success of the enterprise
•Reach sales target monthly
•Experience in parts catalog for (KIA , Mitsubishi, Mercedes ACTROS  ,FUSO TRUCK  ,CHANGAN  ,Hyundai ,Honda, , Toyota , Honda, Isuzu,  SKODA , BMW others )

Achievements :

  • The hypnotic selling skills certificate  on October 2016 
  • Advance inventory Management certificate on May 2017
  • Business correspondence  certificate on June 2018
  • Advanced selling skills certificate on November 2019
  • Fundamental selling skills certificate on December 2019

Parts advisor 

   •  Globex for Multi Activities Co. Ltd 

April 2012 - September 2016

•Wholesale selling the heavy duty trucks spare parts such as fuso, hino, Nissan, daf , fiat, Mercedes trucks, and other .

•Arrange with our warehouses to make sure that all requests are delivered safety

•Stay contact with costumers if they have any feedback or requested items

•Keep good relationship with costumer

•Activate sales skim & cross sales

•Contact with accountant section & credit control section to follow costumer payment. 

Achievements:

  • logistic international Intermediary  certificate on December 2014


Education

2007 - 2011

University of science & technology

 B.S.C Business administration

Skills

IT EXPERIENCE 


  • MICROSOFT OFFICE  (excellent )

Marketing /sales 


  • Competitor analysis
  • Business research

Language


  • Arabic
  • English
Resume
Profile

 

Taha Abdalla

Part sales Advisor

Abu dhabi , UAE

I graduated from Science & Technology B.S.C  business administration Technology in 2011  Iam am an energetic , positive and resilient person who has had a passion for sales for many years. I believe I have the right personality to work in sales and I never get defeated. I have a high ability to work for long time and under work pressure, Ability to go for business trips, strong interpersonal Skills. 

Parts advisor 

•  AG CARS SERVICES LLC ABU DHABI                                                                                         

FEB  2021 - UP TO DATE 

  • Get MRS from a workshop and supply parts from different dealers above UAE as per multi-brand work on AG  cars services.
  • Using   daily task by using  phone,  email, watsap to complete my task.
  • Handling customer questions, inquiries, and complaints.
  • Check inquiries for spare parts from dealers on daily tasks by using catalogs and online to check the price. 
  • Using front end & back end SAP On a daily basis 
  • Building and maintaining a CRM database.
  • Meeting daily, weekly, and monthly sales targets.
  • Participating in sales team meetings
  • Experience of using catalogues like Honda. Toyota Kia. Hyundai.rangerover. Mercedes-Benz. Ford. Nissan. And others 
  • Using online cataloges. 
  • Check out the stop on daily basis. 
  • Use 5S in work place. 

Parts advisor 


•  DAL MOTORS CO. Authorized dealer for Mercedes /KIA /Mitsubishi /Mercedes Truck. 

September 2016 - jan 2021

•Arranging merchandise on shelves according to popularity and other criteria. Approaching customers and offering them advice on products to persuade them to buy. Providing information and other services such as handling returns of merchandise.

. Selling spare parts for heavy-duty trucks, Mercedes ACTROS, FUSO TRUCK. 

. Selling spare parts for small vehicles as Kia, Mitsubishi, Mercedes Benz, CHANGAN,

•Advising customers on suitable products that best meet their needs and encouraging purchases. Explain product features and benefits to customers, assist them in locating specified products on the sales floor, and process customer payment.

Follow up
•Daily stock transfer between branches
• daily sales reports to the supervisor about our sales status
•Looking deep with the big deals & big company and call them to achieve new sales.
•In campaigns, double work to achieve the largest return and continue the success of the enterprise
•Reach sales target monthly
•Experience in parts catalog for (KIA , Mitsubishi, Mercedes ACTROS  ,FUSO TRUCK  ,CHANGAN  ,Hyundai ,Honda, , Toyota , Honda, Isuzu,  SKODA , BMW others )

Achievements :

  • The hypnotic selling skills certificate  on October 2016 
  • Advance inventory Management certificate on May 2017
  • Business correspondence  certificate on June 2018
  • Advanced selling skills certificate on November 2019
  • Fundamental selling skills certificate on December 2019

Parts advisor 

   •  Globex for Multi Activities Co. Ltd 

April 2012 - September 2016

•Wholesale selling the heavy duty trucks spare parts such as fuso, hino, Nissan, daf , fiat, Mercedes trucks, and other .

•Arrange with our warehouses to make sure that all requests are delivered safety

•Stay contact with costumers if they have any feedback or requested items

•Keep good relationship with costumer

•Activate sales skim & cross sales

•Contact with accountant section & credit control section to follow costumer payment. 

Achievements:

  • logistic international Intermediary  certificate on December 2014


Education

2007 - 2011

University of science & technology

 B.S.C Business administration

Skills

IT EXPERIENCE 


  • MICROSOFT OFFICE  (excellent )

Marketing /sales 


  • Competitor analysis
  • Business research

Language


  • Arabic
  • English