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4-6 years
6-10 years
10-15 years
More than 15 years
United States
Manager of Quality Management @Liberty Resources2024 ~ Present
・
DEI Director
Within one month
. During my tenure, I rose from Executive Assistant, through the ranks of Staff Trainer to Staff Engagement and Development Specialist, and finally to lead the Quality Management department. Manager of Quality Management Liberty Resources JanuaryPresent I am responsible for establishing and overseeing the administration of the Office of Compliance and Quality Assurance. My responsibilities include, but are not limited to: Continuous evaluation and quality improvement Oversee functions related to internal and fiscal audit Oversee functions related to State and Federal organization certifications Develop and monitor policies and procedures regarding quality standards, project management, and corrective action plans
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Manager in Training @Cici's2024 ~ Present
・
Manager
Within one month
Roger L. Snook Jr. Guest Services | Restaurant Management | Marketing Communications [email protected] • Burleson, TXEnergetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling. Work Experience General Manager • Cicis JanuaryPresent Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Maintained weekly labor and food cost goals. Performed regular maintenance checks on equipment to ensure proper functioning.
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Eastern Nazarene College
・
Communications
Offline
Offline
Past
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
[email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton. Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services. OctoberApril
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and ManagementPast
Vice-President Human Resources @Frost National Bank1998 ~ 2012
・
Human Resource Specialist / Recruiter
Within one month
@hotmail.com /Linkedin: https://www.linkedin.com/in/kimberly-garrison-sphr-phr-and-human-rights-certificate-1705b0199/ Work Experience Corporate Recruiter • CBRE MarchJanuary/2 years (laid-off) Staffing operations and programs by directing all recruiting activities processes. Ensures compliance with regulations and establishes standards for the functions. Ensures accountability for all parties involved in the recruiting process for compliance with applicable applicant tracking, interviewing and hiring requirements. Develops and maintains performance metrics that provide clarity of trending, benchmarking and insight for making program and process improvements
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
USIHR
・
Human Rights CertificatePast
Institutional Product Manager @Binance2022 ~ 2023
・
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立清華大學(National Tsing Hua University, NTHU)
・
科技管理Social Media Content Writer (Freelancer) @Fiverr2022 ~ Present
・
Brand marketing
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Lindenwood University
・
Public Relations, Advertising, and Applied Communication
Principal @Cascade Data Labs2016 ~ 2022
・
Director Data
Within two months
XGboost, TensorFlow, Prophet), and various versions of SQL Burgeoning leader on small client, growing to full client ownership and splitting time to lead and perform delivery across many teams. Proven track record of growth mindset, resulting in growth from internship up to Principal level during this timeframe MarchMay 2016 Compliance Student Assistant University of Pennsylvania Drafted and reviewed contracts to send to clinical sites Used Complio to monitor and change students' compliance status, worked with students to ensure compliance status before deadlines OctoberFebruary 2015 Assistant Researcher University of Pennsylvania Assisted with researching duties, used Lexisnexis to research and compile
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
University of Pennsylvania
・
Economics
Case Manager Supervisor @Volunteers of America2020 ~ 2022
・
Within two months
successfully perform routine daily, weekly, and periodic tasks. Producing weekly, monthly, quarterly, and annual progress reports. Assist Director/ Assistant Director of Social Services with approval of employee timesheets and time off requests. Document case management activities in a confidential, timely and concise manner. Maintain Chart Compliance within OTDA and DHS standards and complete monthly chart audits. Monitors and input information clients in C.A.R.E.S systems and AWARDS. EducationThe College of New Rochelle Psychology Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
The College of New Rochelle
・
PsychologyInfrastructure Technology Specialist @Cognizant Technology Solutions2021 ~ Present
・
Infrastructure Technology Specialist
Within two months
Employed
Full-time / Remote Only
10-15 years
All India Institute of Science & Research
・
Computers
Expertise & Innovation Lead, Cloud @fifty-five2023 ~ Present
・
Cloud Solution Architect
Within one month
放：GSN, GDN, Facebook Ads 作品集 雲端解決方案showcase 技術部落格-medium 雲市集|資料實驗室 電工通訊季刊發表文章 文字探勘與機器學習專案（成大碩士論文） 證照 AWS Certified Solutions Architect – Professional Microsoft Certified: Azure Data Scientist Associate (DP-100) AWS Certified Solutions Architect – Associate Microsoft Certified: Azure Fundamentals (AZ-900), Data Fundamentals (DP-900), AI Fundamentals (AI-900), Security, Compliance and Identity Fundamentals (SCcertifications) Google Analytics Individual Qualification
Employed
Full-time / Interested in working remotely
4-6 years
國立政治大學
・
Computer ScienceThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Experieced Email and Customer Support Specialist Delivering Exceptional Service
United Health Group
・
2023 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
CRM Specialist, Customer Service / Support, CS Advisor
Fields of Employment
Job Training, Mental Health Care, Rental and Leasing Services
Work experience
10-15 years
Management
I've had experience in managing 5-10 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Email and Customer Support Specialist
Job types
Full-time
Locations
Remote, OR, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
University of Phoenix
Major
Business Administration and Management
Tameka Harris
Experieced Email and Customer Support Specialist Delivering Exceptional Service
I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.
United States
346-587-5676
[email protected]
Work Experience
April 2023 - March 2024
Taipei, Taiwan
Sr. Customer Service Representative
United Health Group
- Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.
October 2021 - April 2023
Taipei, Taiwan
Lead Patient Access Representative
West Oaks Hospital
- Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.
September 2017 - October 2021
Taipei, Taiwan
Lead Research and Resolution Specialist
NextEra Energy, Inc.
- I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.
My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.
My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.
Education
2022 - 2025
University of Phoenix
Business Administration and Management
Fundamental learning of tools and knowledge required for efficient business operations.
Skills
- Word
- Excel
- Java
- ERP
- Microsoft Office
- Google Drive
- Communication
- PowerPoint
Languages
- English — Native or Bilingual
Tameka Harris
Experieced Email and Customer Support Specialist Delivering Exceptional Service
I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.
United States
346-587-5676
[email protected]
Work Experience
April 2023 - March 2024
Taipei, Taiwan
Sr. Customer Service Representative
United Health Group
- Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.
October 2021 - April 2023
Taipei, Taiwan
Lead Patient Access Representative
West Oaks Hospital
- Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.
September 2017 - October 2021
Taipei, Taiwan
Lead Research and Resolution Specialist
NextEra Energy, Inc.
- I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.
My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.
My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.
Education
2022 - 2025
University of Phoenix
Business Administration and Management
Fundamental learning of tools and knowledge required for efficient business operations.
Skills
- Word
- Excel
- Java
- ERP
- Microsoft Office
- Google Drive
- Communication
- PowerPoint
Languages
- English — Native or Bilingual