I am a passionate individual with a strong interest in data analysis and customer support. My background includes valuable experience in customer service and front office roles, which has honed my interpersonal and communication skills. As an enthusiast in data analysis, I thrive on extracting meaningful insights from data to inform decision-making and improve processes. My goal is to leverage my expertise in both customer support and data analysis to create efficient and personalized solutions for various tasks and challenges. With my diverse skill set, I am well-equipped to tackle complex problems and provide exceptional support to clients and customers alike.
Indonesia
November 2015 - November 2020
As a Guest Service Officer in a hotel, my main responsibility is to provide exceptional customer service to guests throughout their stay. This includes assisting with check-ins and check-outs, handling reservations, and addressing any inquiries or requests they may have. Also problem-solving, Upselling services and collecting guest feedback. Quick and efficient communication, a friendly demeanor, and multitasking abilities are essential traits for success in this role.
November 2014 - November 2015
As an Executive Lounge Agent in a hotel, my primary responsibility is to provide personalized and attentive service to guests who have access to the hotel's executive lounge. The executive lounge is a private area designated for VIPs, executive-level guests, or members of loyalty programs. My professionalism, attention to detail, and customer-focused approach contribute significantly to the success of the hotel's executive lounge and overall guest satisfaction.
2011 - 2014
2008 - 2011
This project was made possible thanks to RevoU Mini course and data from Kaggle.
This project was made possible thanks to RevoU Mini course and data from Kaggle.
I am a passionate individual with a strong interest in data analysis and customer support. My background includes valuable experience in customer service and front office roles, which has honed my interpersonal and communication skills. As an enthusiast in data analysis, I thrive on extracting meaningful insights from data to inform decision-making and improve processes. My goal is to leverage my expertise in both customer support and data analysis to create efficient and personalized solutions for various tasks and challenges. With my diverse skill set, I am well-equipped to tackle complex problems and provide exceptional support to clients and customers alike.
Indonesia
November 2015 - November 2020
As a Guest Service Officer in a hotel, my main responsibility is to provide exceptional customer service to guests throughout their stay. This includes assisting with check-ins and check-outs, handling reservations, and addressing any inquiries or requests they may have. Also problem-solving, Upselling services and collecting guest feedback. Quick and efficient communication, a friendly demeanor, and multitasking abilities are essential traits for success in this role.
November 2014 - November 2015
As an Executive Lounge Agent in a hotel, my primary responsibility is to provide personalized and attentive service to guests who have access to the hotel's executive lounge. The executive lounge is a private area designated for VIPs, executive-level guests, or members of loyalty programs. My professionalism, attention to detail, and customer-focused approach contribute significantly to the success of the hotel's executive lounge and overall guest satisfaction.
2011 - 2014
2008 - 2011
This project was made possible thanks to RevoU Mini course and data from Kaggle.
This project was made possible thanks to RevoU Mini course and data from Kaggle.