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Avatar of Muh Arsan S.Farm.
Avatar of Muh Arsan S.Farm.
Senior Medical Representative PN and EN nutrition team @PT. Otsuka Indonesia
2018 ~ Present
Senior Medical Representative
Within three months
used properly by customers. Especially in the use of Parenteral and Enteral Nutrition in accordance with company rules to be able to provide maximum effect when used. 2. make regular visits to pharmacies, doctors' clinics and hospitals 3. maintain good relationships with customers. 4. mastering the work area well, conducting surveys and providing offers to customers 5.Create sales reports, and sales estimates every month to find out the potential of each customer in order to increase sales Asisten Apoteker • RSIA Ananda Makassar MaretDesember 2016 serving prescriptions, giving and explaining doses and indications
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Pancasakti Makassar
Farmasi
Avatar of 宋立文.
Avatar of 宋立文.
Senior Software Engineer @FIH Moblie LTD.
2019 ~ Present
Android Developer
Within one month
project execution. Issue Tracking: Experienced in using JIRA for issue tracking and project management. Experience Key Achievements Authored scripts, Standard Operating Procedures (SOPs), and batch files, significantly improving workflow efficiency and enabling rapid onboarding for software quality assurance (SWQA) and other team members. Demonstrated adaptability by quickly mastering various software domains and effectively managing multiple concurrent projects. Collaborated with cross-functional teams to ensure the successful delivery of software solutions, meeting tight deadlines and customer expectations. FIH, Senior Software Engineer, 2019/12 ~ Now Automotive - 4 Projects, 1 year and 6 months Developed and maintained
C
C++
Optical Character Recognition
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Chung Cheng University
Computer Science & Information Engineering
Avatar of Harish Kumar.
Avatar of Harish Kumar.
Sr DevOps Engineer @SoftElevation
2022 ~ Present
Senior DevOps Engineer
Within one month
Harish Kumar "Mastering the Art of DevOps: Elevating Skills in Sync with Company Growth" Mohali, India Work Experience Sr DevOps Engineer • SoftElevation NovemberPresent -- Working on the product in TEVVO(HealthCare) as build and release management * Using Different Tech Eg- Aws, OpenSearch, Kafka, bitbucket pipelines, Vpn, Terraform Etc. -- Managing other product GMT(HealthCare) * Using Rds, Ec2, Sns, Ses, Jenkins, Terraform, Load Balancer, Autoscaling Etc. -- Managing one more project Maxi Locker (like Digi locker) * Using the same as above with Lamda, IOT services, IAM, and CloudWatch agents for logs Sr. Automation Engineer • Master Software Solutions OctoberMayManaging in-house projects
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Sikkim Manipal University - Distance Education
Information Technology
Avatar of Asim Munir.
Avatar of Asim Munir.
Django/Python Developer @Techorphic
2018 ~ Present
Front-End / Back-End / Full Stack Web Developer / Web Developer / Software Developer / Software Engineer
Within two months
and excel at crafting scalable digital solutions from conception to deployment. With a proven track record of innovation, I'm ready to continue pushing boundaries in full-stack development. Back End Developer (Python ) • Independent MayJuly 2016 Over the past years, I've specialized as a Python Django developer, mastering the intricacies of web application development. My journey has been marked by a deep understanding of Django's framework and its capabilities, allowing me to architect robust and scalable solutions tailored to clients' needs. With a focus on clean, efficient code and best practices, I've consistently
Software Development
python programming
Backend Development
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Forman Christian College (A Chartered University)
Computer Science
Avatar of the user.
Avatar of the user.
Desain Grafis Darusyifa @Darusyifa
2022 ~ Present
Desain Grafis
Within one month
Desain Grafis
Editing photos and videos
Branding & Identity
Employed
Open to opportunities
Part-time / Interested in working remotely
4-6 years
Citra Buana Indonesia
Manajemen Informatika
Avatar of 王晨宇.
Avatar of 王晨宇.
Senior Engineer @Prenetics
2023 ~ Present
Senior Frontend Engineer, Fullstack Engineer
Within one month
@gmail.com Educations Master of Engineering in Computer Science, National Taiwan UniversityBachelor of Engineering in Computer Science, National Tsing Hua UniversityWorking experience Senior Engineer, Prenetics, Taiwan AugPresent React/Next.js/TypeScript/Vite/Storybook Developed a new portal platform independently within three months, swiftly mastering backend API integration, and adeptly troubleshooting and resolving backend code issues. Authored documentation for legacy functions and significantly streamlined the onboarding process for new teammates across multiple teams. Proactively implemented new features and maintained the UI component library shared across projects. Sr. Frontend Engineer, UNH3O
JavaScript
Vue.js
Nuxt.js
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
國立台灣大學 資訊工程學研究所
資訊工程系
Avatar of the user.
Avatar of the user.
Understanding Brainstorm help @Essay Writing Service
2022 ~ Present
Within one month
Word
Full-time / Interested in working remotely
4-6 years
HTC宏達國際電子股份有限公司
blog
Avatar of the user.
Avatar of the user.
Product Manager @TREVI 特雷維科技
2023 ~ 2024
Product manager
Within two months
使用者經驗設計
使用者經驗研究
產品規劃
Full-time / Interested in working remotely
6-10 years
國立成功大學
工業設計
Avatar of Jeffrey Wang.
Avatar of Jeffrey Wang.
Past
Product Manager @Kono 美商知識能股份有限公司
2022 ~ 2022
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Within two months
PMILanguages 線框圖與原型圖: Axure RP 10 , ProtoPie 資料分析:Google Analytics, Amplitude SEO 優化: Google Search Console 程式語言:Python, 學習使用 Django framework ,未來會搭建自己的網站服務。 證書 Mastering Product Management, Reforge , 2022 產品思維:Spotify 產品經理帶你快速入門 , Hahow 好學校, 2021 AI Product Manager ND , Udacity, 2020 Survey of Music Technology , Coursera, 2017 Intro to Programming Nanodegree , Udacity, 2016 學歷 國際貿易系
專案管理
軟體開發
Scrum Methodology
Unemployed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
東吳大學
國際貿易
Avatar of 林昭源 (Leo Lin).
Avatar of 林昭源 (Leo Lin).
資深經理 @緯創資通
2021 ~ Present
Technical Manager
Within three months
. Education: National Taiwan University of Science and Technology - Master of Information Engineering Experience: 2010 Wistron - Software Engineer 2015 Wistron - ML/DL Image Processing Engineer 2019 Wistron - Technical Manager 2020 MIT - Computer Science and Artificial Intelligence Laboratory (CSAIL) Visiting Engineer Competition: 2016 Ministry of Economic Affairs Bureau of Industry – Mastering the Data Context Hackathon Competition, Data Marketing Award 2017 Kaggle: The Nature Conservancy Fisheries Monitoring – bronze medal <6% 2018 Wistron Capital Entrepreneurship Competition 3rd place - Baby Guardian In 2020, I was fortunate to be a Visiting Engineer at Massachusetts Institute of Technology-Computer Science & Artificial Intelligence Laboratory for six
Research
Unsupervised Learning
Computer Science
Employed
Full-time / Interested in working remotely
10-15 years
National Taiwan University of Science and Technology
Master's degree Computer Science and Information Engineering

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
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Leadership
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Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Logo of Zendesk.
Zendesk
2022 ~ 2023
Newbury, MA, USA
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
CRM software
Salesforce
Tableau
Gainsight
Risk Management
Escalation Management
Customer Success
Change Management
Languages
English
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Print

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native
Resume
Profile

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native