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Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Present
Assistant Manager Training and Quality
Within two months
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
Avatar of Erwin setiawan.
Avatar of Erwin setiawan.
Past
Reception @Doho Homestay
2018 ~ 2024
Administration Staff, Resepsionis
Within one month
dan memberikan problem solving baik secara langsung atau untuk dikemudian hari agar kejadian serupa tidak terjadi lagi. ➢ Mengatur Rate serta availability kamar di OTA, Membuat Invoice, Chasier report. Menjembatani customer dengan Online travel Agents. Pendidikan SMK NEGERI 4 JEMBER tata niagaProjek Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Skil Word Canva Excel Publik Speaking Negosiasi PowerPoint Teamwork Customer Service Time Management Client Interaction mediation and conflict resolution Skill Organisasi Bahasa Indonesian — Bahasa Ibu
Word
Canva
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
SMK NEGERI 4 JEMBER
tata niaga
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments and Customer *New models tracking & strive for design in Achievement *Success to take IC development fee back *Strive wearable IC for design in
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology
Avatar of Sarah.
Avatar of Sarah.
Staff @PT Catur Mitra Sejati Sentosa
2019 ~ Present
Akuntan, Bussiness Developmen, Finance Staff, Manajemen Traine, Staff Administrasi
Within one month
memiliki kompetensi teknis yang relevan dalam pelaporan data dan pengelolaan data yang baik. Pengalaman Kerja Administrasi Kredit • Bank BJB Cabang Bekasi JuliOktober 2017 | Bekasi, Indonesia Memberikan informasi kepada nasabah terhadap fasilitas kredit perbankan Menghimpun data Nasabah dalam proses menunjang operasional bisnis Mengelola basis data yang meningkatkan efisiensi akses informasi Customer Service • PT Harmonic Jaya Motor JanuariMaret 2018 | Bekasi, Indonesia Menghimpun data customer sebagai data penunjang dalam proses pengajuan klaim asuransi kendaraan Melakukan Follow Up kepada customer dalam menunjang operasional bisnis Memberikan pelayanan kepada customer dengan memberikan informasi lewat pengetahuan yang ada Kasir • PT Catur Mitra Sejati Sentosa JuliJuli 2024
Microsoft Office
Communication
Canva
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Smk Bakti Mandiri
Avatar of the user.
Avatar of the user.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
環境教育與資源所
Avatar of the user.
Avatar of the user.
Past
產品經理PM Product Manager @轉客來策略行銷顧問有限公司
2020 ~ 2024
PM, 數據分析師, 廣告優化師
Within one month
Microsoft Office
Canva
ClickUp
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
企業管理學系
Avatar of the user.
Avatar of the user.
Past
Marketing @Sepreken Kitchen and Bar
2018 ~ 2022
Sales and Marketing Specialist
Within one month
Word
Canva
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
STIE YKPN Yogyakarta
management
Avatar of Martin Fahmi.
Avatar of Martin Fahmi.
Past
IT Network @Gyan Network
2021 ~ 2023
IT Support
Within one month
Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan
Microsoft Office
Photoshop
Google Drive
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Akademi Bina Sarana Informatika (BSI) Jakarta
Manajemen Informatika
Avatar of Francis Onell Peng.
Avatar of Francis Onell Peng.
Marketing Specialist & VIP Customer Service @MICO WORLD
2022 ~ Present
Within one month
Francis Onell Peng 彭語萱 New Taipei City, Taiwan 工作經歷 Marketing Specialist & VIP Customer Service • MICO WORLD 三月Present •Build up VIP customer-oriented membership concept and framework to provide value-added offer to customers. • Developing strategy, building framework, and completing end-to-end implementation as a project leader. • Running social media management (Instagram, Facebook). • Create social media influencer for each LIVE streamer in MICO App, based on their brand and plans. • Created and scheduled all social media posts across Instagram, TikTok and Facebook. • Developed and owned the social media
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Remote Only
4-6 years
Chinese Culture University
Counseling Psychology
Avatar of Jessie C.
Avatar of Jessie C.
Past
國定古蹟菸酒專賣局 修復再利用計畫 專案助理 @社團法人台灣歷史資源經理學會
2021 ~ 2021
PM/產品經理/專案管理
Within one month
理心卻不失重心,真摯優雅的專案經理。 學歷 私立東海大學 外國文學與語文學系 SepJune2012 國立台南女中 普通科 SepJune2008 技能 Project Completion & Management Sales Service & Management Customer Relationship Maintain 語言 Chinese - Native Madarin Chinese - Native English - Professional ( Toeic工作經歷 2021/7-2021/9 國定古蹟菸酒專賣局 修復再利用計畫 專案助理 社團法人台
Microsoft Office
Google Drive
Communication
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
私立東海大學
Foreign Literature and Language

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Time Management
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Within one month
Head Barista, Barista trainer, coffee machine technician
Square one coffee roaster
2024 ~ Present
Hồ Chí Minh, Thành phố Hồ Chí Minh, Việt Nam
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Civil Engineer, Electrical Engineer
Fields of Employment
Beverage, Recruitment
Work experience
10-15 years
Management
I've had experience in managing 1-5 people
Skills
Microsoft Office
Word
PowerPoint
Excel
Google Drive
AutoCAD
REVIT
Languages
English
Professional
Vietnamese
Native or Bilingual
Job search preferences
Positions
Manager
Job types
Full-time
Locations
Việt Nam
Remote
Not interested in working remotely
Freelance
No
Educations
School
Melbourne Polytechnic
Major
Civil Engineering
Print

Vinh Duc Tran

As a barista with more than 10+ years experiences in Melbourne, Australia. I provide excellent customer service and prepare high-quality coffee and food for a diverse clientele. I am also a civil engineering student at Melbourne Polytechnic, where I am learning the technical and practical skills to design, construct, and maintain infrastructure projects. I have a strong interest in sustainable and innovative engineering solutions that can improve the quality of life and the environment. I have over six years of combined experience as a barista and a cashier, working in various cafes and retail outlets, where I developed my problem-solving, analytical, and critical thinking skills. I am fluent in Vietnamese and English, and I enjoy working in a team and learning new things. I am looking for opportunities to apply my knowledge and skills in the engineering field and to further my professional development.

  Ho Chi Minh City, Vietnam   

Work Experience

December 2019 - Present

Head Barista

Carter Lovett

- Support the manager in running an efficient, professional, safe and profitable operation following all company standards.
- Prepare and serve specialty coffee drinks and teas, and upselling recommend pastries and cakes to match the beverage order.
- Take ownership for accomplishing new and different requests to enhance coffee shop reputation and generate revenues.
- Manage inventories by replensishing coffee bean supply, stocking coffee brewing equipment, and ensuring sufficient supplies.
- Develop and implement trainning and development program for staff as well as promote a positive working environment.
- Maintained espresso coffee machine, grinder in excellent condition for consistency operation.

December 2017 - December 2020

Head Barista

Bourke and Wills

- Prepared and served hot or cold espresso based drinks including batch brew, cold brew, cold drip, pour-over.
- Manage inventories by replenishjing coffee bean supply, milk, cold drinks and ensuring sufficient supplies.
- Develop and implement training and development programs for staff as well as promote a positive working environment

December 2016 - December 2017

Barista

Mister + Miss

- Prepare and served hot and cold beverages, including espresso-based drinks and teas using an espresso machine, French press, drip coffee, pour-over, Moke pot, single brew, as well as cold brew coffee preparation methods.
- Managed and maintained store inventory by ordering, receiving, and stocking supplies as well as retail products.
- Took customer orders and conveyed them to other employees for preparation; assisted the crew during high volume orders.

December 2015 - December 2017

Head Barista

Olive Lanes

- Successfully managed a team of up to 10 baristas and create a positive working environment.
Maintained and clean espresso coffee machine and grinders and others equipment including Fetco, Moccamaster.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Prepared and served hot and cold beverages
- Ordered, received and stocked supplies and retail products.

Education

2018 - 2022

Melbourne Polytechnic

Civil Engineering

2014 - 2017

Swinburne University of Technology

Electrical and Electronic

Skills


  • Microsoft Office
  • Word
  • PowerPoint
  • Excel
  • Google Drive
  • AutoCAD
  • REVIT

Languages


  • English — Professional
  • Vietnamese — Native or Bilingual
Resume
Profile

Vinh Duc Tran

As a barista with more than 10+ years experiences in Melbourne, Australia. I provide excellent customer service and prepare high-quality coffee and food for a diverse clientele. I am also a civil engineering student at Melbourne Polytechnic, where I am learning the technical and practical skills to design, construct, and maintain infrastructure projects. I have a strong interest in sustainable and innovative engineering solutions that can improve the quality of life and the environment. I have over six years of combined experience as a barista and a cashier, working in various cafes and retail outlets, where I developed my problem-solving, analytical, and critical thinking skills. I am fluent in Vietnamese and English, and I enjoy working in a team and learning new things. I am looking for opportunities to apply my knowledge and skills in the engineering field and to further my professional development.

  Ho Chi Minh City, Vietnam   

Work Experience

December 2019 - Present

Head Barista

Carter Lovett

- Support the manager in running an efficient, professional, safe and profitable operation following all company standards.
- Prepare and serve specialty coffee drinks and teas, and upselling recommend pastries and cakes to match the beverage order.
- Take ownership for accomplishing new and different requests to enhance coffee shop reputation and generate revenues.
- Manage inventories by replensishing coffee bean supply, stocking coffee brewing equipment, and ensuring sufficient supplies.
- Develop and implement trainning and development program for staff as well as promote a positive working environment.
- Maintained espresso coffee machine, grinder in excellent condition for consistency operation.

December 2017 - December 2020

Head Barista

Bourke and Wills

- Prepared and served hot or cold espresso based drinks including batch brew, cold brew, cold drip, pour-over.
- Manage inventories by replenishjing coffee bean supply, milk, cold drinks and ensuring sufficient supplies.
- Develop and implement training and development programs for staff as well as promote a positive working environment

December 2016 - December 2017

Barista

Mister + Miss

- Prepare and served hot and cold beverages, including espresso-based drinks and teas using an espresso machine, French press, drip coffee, pour-over, Moke pot, single brew, as well as cold brew coffee preparation methods.
- Managed and maintained store inventory by ordering, receiving, and stocking supplies as well as retail products.
- Took customer orders and conveyed them to other employees for preparation; assisted the crew during high volume orders.

December 2015 - December 2017

Head Barista

Olive Lanes

- Successfully managed a team of up to 10 baristas and create a positive working environment.
Maintained and clean espresso coffee machine and grinders and others equipment including Fetco, Moccamaster.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Prepared and served hot and cold beverages
- Ordered, received and stocked supplies and retail products.

Education

2018 - 2022

Melbourne Polytechnic

Civil Engineering

2014 - 2017

Swinburne University of Technology

Electrical and Electronic

Skills


  • Microsoft Office
  • Word
  • PowerPoint
  • Excel
  • Google Drive
  • AutoCAD
  • REVIT

Languages


  • English — Professional
  • Vietnamese — Native or Bilingual