銷售專員

BURBERRY-英國倫敦

九月 2018 - 九月 2019
Taipei, Taiwan

*提供顧客個人化的專業服務，包含品牌故事、商品設計理念傳遞，最重要是滿足客戶需求，且幫助顧客穿搭教學，以助個人業績目標達成。
*顧客關係管理，客戶資料建檔、分類整理規劃，以利後續聯絡，精準行銷。並保持良好顧客關係，培養永續經營主顧客。
*維持店面行政及營運良好運作。

BURBERRY-SALES ASSOCIATE
*Sales & Service: Consistently meet individual sales goals, providing excellent customer service skills and selling skills. (top sales all the time, and receive the good feedback from customer service survey)
*CRM: Maintain an up-to-date and detailed client book, use the communication app to keep in touch with clients.
*Maintenance & support: keep the standards and the support back of the house.

銷售專員

Church's English shoes

十二月 2017 - 八月 2018
Taipei, Taiwan

*銷售英國百年手工皮鞋，針對不同腳型、需求及喜好提供專業的建議。
*滿足顧客需求，提供客製化服務。
*了解市場潮流趨勢，助於提供顧客搭配上的建議。
*維持顧客關係，追蹤售後服務，並連繫主顧客回購。
*倉儲管理及維持，包含各店調貨事宜及倉庫的存貨管理。

CHURCH’S ENGLISH SHOES (PRADA GROUP)- SALES ASSISTANCE
*Constantly operating store in order to get the maximum customer satisfaction.
*Constantly up-to-date regarding fashion trends, knows and monitors competition.
*Customer service: provide professional service to get the maximum customer satisfaction.
*CRM: ensure the after-sale service to maintain the customer satisfaction.
*Stockroom management: maintain and tidy the stock in store.

通路行銷專員

DR. WU達爾膚生醫科技股份有限公司(LVMH入股)

六月 2015 - 四月 2017
Taipei, Taiwan

*蒐集消費者意見回饋，協助於後續產品及服務發展上更能滿足消費者需求。
*規劃及執行市場行銷策略，包含蒐集數據、行銷提案到廠商合作及企劃執行及後續監督與檢討。
*觀察及預測競爭者策略，並提出相應對策。

DR.WU SKINCARE (LVMH GROUP)- TRADE MARKETING SPECIALIST
*Counter & activities support: satisfy customer’s needs
*GO TO Market strategy/ Implementation management: Developed trade marketing plans
*Competitor’s strategies : Monitored shipment and retail sales data plus competitive trade activity.